Rick’s Cleaners

It’s the night before a big event, I’m looking over the dress I’m going to wear, and discover that Ricks Cleaners has ripped the female component to a snap completely from the garment leaving holes in my beautiful silk dress. Threads are still dangling. They were obviously working too fast, ripped my dress, and hoped I wouldn’t notice.
This is not the first time Ricks has damaged some of my favorite clothes. They also put multiple holes in my favorite wool sweater. (Brought in at same time as this dress.) They ultimately repaired the holes but tried to tell me some BS about «delicate» sweaters often getting holes with their cleaning machines. We dry clean things BECAUSE they are delicate, not in spite of their being delicate. And it wasn’t a delicate sweater, anyway! Ricks would not refund my money on that transaction because «the sweater *was* cleaned». Yea!– and badly damaged!
I will never go back to Ricks and would not recommend them to anyone for anything. The low price comes at the expense of your clothes potentially being ripped or ruined. I am not sure I can wear my dress to my event tomorrow without that snap to keep it from opening. Not only did Ricks ruin my expensive silk dress, they also ruined my parade! (Yes, a literal parade!– the keystone of Wellesley College reunion!)

Great price and fast turnaround! $ 2.79 per garment is the best deal I’ve found around this area of Austin. I only paid $ 9.06 to dry clean my suit, pants, and blouse and it was done within a day.
The only reason I’m giving 4 stars is because there was one small brown mark on my white blouse that was not there before (I’ve only worn it once with my suit jacket over it the entire time). Other than that, I highly recommend Rick’s for your dry cleaning needs! I will be coming here again.

The service was quick and definitely on the cheaper end! I haven’t had any issues with them and it’s great to have next day pick up.

Misplaced my clothes, now I have to talk to the manager on Monday. You get what you pay for. Hope they find them. Will never be returning or recommending.

I’ve always gone to Rick’s because their dry clean cost/​item is pretty decent. I don’t think I’ve used any other dry cleaners but I’m impressed at how it only takes a day to get my clothes so fresh and so clean and looking like brand spankin new. I also somehow signed to get text reminders which actually is nice because they let me know when my clothes are ready. Only thing which affects non cash carriers like me… minimum purchase of $ 5 on credit cards.

Front lady was super nice, I dropped off my suit jacket and it was done in one day. I was little hesitant after reading all the reviews, but they surprised me!
It was only $ 3.02 after tax, to get it cleaned. I didn’t have 2 cents on me, (and did not want 98 cents of change) so she let me go for $ 3. What great customer service!
Note: credit cards need minimum purchases of $ 5.

I picked up some work clothes today and thought I would update my review.
I’m still a college student with a wallet that shrinks more than it expands; however, I picked up my first paycheck last week from my summer internship and payday is such a great day. So what does Rick’s Cleaners and my summer internship have anything to do with one another — Rick’s Cleaners dry cleans all my dress clothes and these are the same dress clothes that I wore to my interview which landed me my summer internship, along with my modest summer paycheck.
Now I won’t claim that is was purely Rick’s Cleaners who landed me my internship (as correlation doesn’t equal causation), but they certainly helped me create a favorable first impression. I mean, if I showed up to my interview wearing tacky a tacky and wrinkled coat, dress shirt, and dress pants, I’m sure the interviewers would’ve dinged me from the beginning. So I can’t give full credit to Rick’s, but I’ll definitely throw him my continued business support as a sign of my appreciation.
I’m surprised that there are reviews on here about bad customer service as I have received nothing but smiles and greetings from the people when I walk in the store. I also think people need to remember you’re at a dry cleaners, not some gourmet steakhouse where they serve you a $ 25 salad about the size of my fist. I’ve received way worse customer service from places I’ve spent more money at.
All things aside, Rick’s Cleaners is a great place to get your dry cleaning done. The service is good, the price is good, and they have many locations. I won’t promise you you’ll land your next job by wearing your dry cleaned clothes from Rick’s to your next interview, but looking sharp will definitely help your odds.

Horrible customer service. I have gone to this location many times and actually drive 20 minutes to go to this exact location. When I went today I drove my usual 20 minutes to the store and when I got there there was no parking. I circled around the store for 10 minutes when I finally was able to get a spot. I got to the door at 5pm and the sign was still on but the door was locked. The lady working unlocked the door and I told her how I had driven decently far and had been circling for the past 10 minutes for a spot and was so sorry I had gotten there right at 5. She looked at me and just said, sorry it’s 5 and I’m swamped and there’s nothing I can do this is not my problem. When I asked why there wasn’t any spots she said everyone was parking and going to the place next door– not even their company! I used to value this location and chain but will now never be going back because of this lady and her horrible attitude and lack of customer service.

Terrible customer service. Clothes weren’t ready on time. The person behind the counter when I dropped them off was rude and the lady behind the counter was unapologetic for them being delayed.

Cheap, close to campus, and got the job done. Not the friendliest staff, but I didn’t exactly come for the staff in the first place
Updating my review because all of my garments shrank and are no longer usable. Disappointing

After going through several horrible dry cleaners — we love this place! Reasonably priced, quick turnaround and our clothes always come back perfectly.

7 weeks later and still no sign of my lost pants. While we did receive a payment for our claim, it won’t even replace one pair of pants let alone two pairs. It is still very hard to understand how Rick’s Cleaners could have given away the wrong cloths and even harder to understand how, if they have an idea who now has them, they are unable to retrieve them.

The place is clean, the turn around is fast, the price is nice. The real problem here is that my clothes came out smelling… like someone’s house? Do you ever just walk into someone’s home and it has a unique odor? That’s what I’m getting here — candles, air freshener, or something. My family owns dry cleaners back home. I know what those chemicals smell like up-​close and personal — This is not it. Not necessarily something like that of a smoker, but possibly something that was trying to cover up the smell of smoke?
My clothes are clean and pressed, I’m just hoping that leaving them out of the closet for a few days might help them air out a bit.

Id give ricks an even lower rating if I could. I have gone to ricks for the past few months but today was the last straw for me. I dropped off a large number of shirts for dry cleaning, which included shirts that I needed as a groomsman in my good friend’s wedding. My clothes should have been there by 5, however, when I showed up they said they didnt have them. No one gave me any answers and when I explained my situation, they said they could not help because the «plant is already closed» and that I could come back at 7am the next day to speak to someone. My flight is tomorrow at 9 and I wont have my clothes for the wedding that I am in. I will NEVER use Ricks cleaners again — unless this situation is resolved before my flight.
And even worse, the shirts of mine that they did have are full of wrinkles… why dry clean if all youre going to get back is as bad as you sent in?!
I am currently STEAMING out the clothes I just got back from these dry cleaners.

I pass by Ricks everyday on my way to work. They have a sign out front that says «We do dirty things for $ 1.79». And yes I am aware that stopping at a place and using the services because of a sign is silly but i bought a new/​used coat and it needed to be dry cleaned so I figured why not. The coat came out looking fantastic and pretty much brand new and the color of the coat is now vibrant. I had a fantastic experience here and will be taking all of my future dry cleaning here.

Haven’t found another place as cheap, nice store, fast. Backing out into Lamar is a drag, but overall solid.

This was my first time visiting and brought in several dresses, a suit jacket, and pants in need of cleaning. They all came back in the same condition as before, except clean and not wrinkled. That’s all I really need and Rick’s came through. They also had my garments ready for me to pickup the next day before closing, which is actually a normal hour to accommodate those whose work days end at 5 and have to battle traffic to get anywhere.
I also brought in a dress needing alterations as well, and the guy behind the counter very kindly informed me that they do not do any type of alterations. But he let me know of a tailor in the Crestview area that they recommend their clients to that I will likely check out. He was very helpful and attentive which is sometimes a rare phenomenon these days. So that is always a plus.
Oh, its true, pretty much everything a simple human would need to bring in is only $ 2.79/garment. The last place I went to in another part of town charged the «special» price of nearly $ 8 for one dress. So Rick’s is definitely the best bang for your buck for your basic dry cleaning needs, and i’ll definitely be back in the future.

I’ve never dry cleaned anything, but I finally came to the point in my life where I realized it was just worth spending the $ 20 or $ 30 to have my shirts cleaned rather than spending 3 hours of my life ironing to save a few bucks. That epiphany came about the same time as Rick’s new location was going to open. So I have used them twice.
1^st time was a press only and they did a great job. One shirt had a few blood drop stains on there, and I needed that one cleaned but they didnt get it out :(Sad.
2^nd time I did dry cleaning, and they did a pretty good job. About 3 of the 10 shirts I took had creases pressed into them, so I was a little disappointed because I had to iron them out myself, but its whatever.
Also they have coupons (usually weekly) for various things, so I have been taking advantage of those… they drew me in as did the positive Unilocal reviews about all of Ricks locations.
They do not take AMEX

The prices are great, the location is great, and the service is better than most. They did a great job on everything for my beaded skirts to my comforter. Officially switched to Ricks and I don’t plan on going anywhere else for my dry cleaning for the rest of college.

Best prices and best service anywhere. If you haven’t been here yet… go! My laundry is always ready by the next day. It’s a great distance from campus. Once you go once you won’t ever go anywhere else. Literally it’s like 2.79 per garment… no matter what you bring. It’s all about Rick’s