Mountain Ranch Apartments

This complex has terrible customer service.

Where do I begin with Mountain Ranch. It started off ok. When we walked through everything seemed decent. The outsides of the apartments aren’t bad looking. We moved there because it was a good price for a 3 bedroom 2 bathroom apartment.
Within the first day of moving in our floors were vibrating from loud music. If people weren’t playing it inside then they definitely were playing it in their car on full blast at 2 am. There are always cops arresting people. There is terrible visitor parking and the resident parking isn’t much better. There are bugs EVERYWHERE. There is a big field behind the apartment complex where homeless people used to live before they cut all of the trees down. I always saw people fighting. The pool would have a sign that the city shut it down because it violated health codes. The first time I went in the laundry room the vast majority of the machines said broken or not working so I never bothered going back again. Plus it was not nearly as big as it should have been for such a large apartment complex. The gym is inside of the office so everyone will hear you work out and you can only work out when the office is open.
I liked the management alright. There were about 3 ladies I would always see in the office. I obviously knew I wasn’t staying at mountain ranch so I put in my 60 day notice on time. About two weeks before we moved out they switched management. This time it was a lady and a man and they seemed like they were extremely understaffed with just them two and neither seemed to be knowing exactly what they were doing or what was going on. The man was at least nice, the lady was rude and refused to help me or my roommate and any question I had she told me to ask the man. Anyways on our last day of our lease we walk in to turn in our keys and they said they had no idea that we were moving out and couldn’t find our file. So finally after waiting for over half an hour they said they’ll take care of it and we’ll get our deposit back. We kept calling and visiting asking about our deposit. We FINALLY got it two months later when they said it would be around one month.
I would give this place zero stars if I could. I highly recommend to stay somewhere else. I’m glad I’m out.

If I could give Mountain Ranch zero stars, I would. The only good thing about this place is how close it is to downtown.
Why are these apartments so awful, you might ask? I’ve come to the conclusion that the main reason is because management has no standards when it comes to who they allow to live here. Judging by how often the police are here (at least once a day, sometimes more often), I’d guess… Most of my neighbors are wife beaters, gang members and your average petty theft criminals.
To say we have a «manicured property» is laughable. People their leave garbage, soiled diapers and dog crap everywhere, and I’ve even found several used condoms in the parking lot.
We’ve heard gunshots coming from the building next to the office on two separate occasions in the past month and I’ve had to call the police on EIGHT, yes, eight separate occasions due to large fights in the parking lot. I won’t even walk my dog without my fiancé present anymore.
It’s definitely no place to live alone, especially as a woman (you’ll have some creep follow you around or make derogatory comments about your appearance, regularly) if you want some gross guy calling you «ma» and asking where you’re going from inside his car, this is the place for you, regardless bring your mace everywhere.
It’s certainly no place to raise children but there are still litters of them running and screaming unattended through the parking lot at all hours of the day and night. It’s very obvious that they have no max limit to how many people can live in one apartment, at least not that they enforce. If you love roaches, you will love this place as well… They are everywhere.
This is the worst place I have ever lived and I would advise any potential future residents to look elsewhere.

Horrible place to live!!! Shitty management. They always give out notices late, (EX. Inspections/​Parking Permits)
HORRIBLE ROACH INFESTATION!!! Apparently in every building. Management does nothing but send a guy to spray the kitchen. Cockroach shit everywhere. Doors are wobbly, AC doesn’t really work. Walls are paper thin, you can hear everything going on from every side of the building. Hate it here, don’t move to Mountain Ranch. You’ll regret it.

Beside ghetto people walking in and out of the apartment at all hours and strange people lurking around vehicles, a roach problem that hasn’t been taken care of, dog poop, beer bottles and beer cans broken and strewn about, trash on the lawn every morning, my patio screen still not fixed after a month, it’s a nice place to live.
The management is poor at keeping up with anybody’s problems.
Also, when we moved in, we weren’t informed that we needed parking permits. We didn’t have any problem for 2 MONTHS!!! One morning, I walked out to find that my vehicle was missing. I went to the office and they told me it had been towed from not having a parking permit. When I asked why we were never given any, they immediately gave us 2 permits and said it would be free to go get and she would call them to make sure. After arriving at the tow yard, the charge was over $ 250 and they said they had no phone call and no notes from anybody. No manager was there and the lady wouldn’t call the manager because it «wasn’t an emergency.»
This is better than a lot of places to live because of the cheaper rent, but poor management is the result of the low rent.
It’s been 4 days and I’m finally cleared (after a call to an attorney) to go pick up my vehicle.
SMH.

I love my apartments. So close to downtown, friendly very helpful staff. Spacious floorplans and very good rates!

So far, so good. :) We just moved in and are pleased. The entire staff is super friendly and I’m looking forward to a summer by the pool and a view of downtown from my patio! The complex is gated and well kept. There are a few minor adjustments about the apartment, like a wobbly door knob, but easily fixable. Yay!