Richmond Automotive

Crooks! I took my car here a while back to get a dent out. One of the younger guys took a look and said to leave them the car and they could fix it. The asking price was reasonable, except the job was beyond shitty… basically they did nothing except polished away the scrape marks. They hired some subcontractor with a oversized toilet plunger and tried to suck the dent out! Ghetto!

I strongly agree to oskier c’s review — Richmond Auto has been going downhills shortly after they moved to the current location.
Richmond was effective on repair with good quality, reasonably priced while trying to save customer’s money in all ways. I gave him my full trust and went that far to buy a car from him. I even handed him (or his son) a few of body works, though they didn’t really do those back then.
After Richmond Auto moved to the current location, the service quality started dropping shortly and price went up. The recent case is a less than 2 year old power window motor Richmond put in just went out, and the warranty is one year. Richmond insisted on he has to open it up, which takes 30~40 minutes and costs $ 37.50, before he can give any conclusion whether it is due to the motor. On the contrary, Danny Luu took a quick look and indicated motor is the highly possible cause. The later repair proved it.
Back in 2008, I was quoted a unbelievably high price on certain repair. When I questioned Rich the front desk guy that I can get the part in less than ¹⁄₃ price on the street, I was told they won’t warrant their work if so, and they insist on using the parts from their source to ensure the quality. I was told to pick up the car the next day if I don’t intend to get it fixed, even though I was out of town on business trip. Though I disliked it, I didn’t like the trouble to find somebody else to pick up the car, so I stayed with them. Ironically, I was charged $ 75 dollars as Diagnostic Fee…
All in all, I do not go to Richmond Auto any more. I found Luu Auto much more reliable and trustworthy, reasonably priced. And more importantly, Danny Luu cares about his customers. In a recent case of windshield replacement a few months ago, he acquired the part in lower price and passed the savings to me.

Had large dents on my driver side door and a banged up bumper on my ’09 Accord. Took it to Richmond after a friend recommended me the place. I received the cheapest/​most legit quote in my area. They did a superb job. Make sure you ask for TIMMY. Stand up guy, and he’ll quote you the cheapest quote he can. He made it happen after many shops told me I either needed a new door/​bumper, or that they couldn’t do the job because the damage was too significant.

I would give this place 2 ½ stars. It’s not quite «meh,» but also not quite «a-​ok.» I used to go here pretty often with my 92 Accord back when Richmond Automotive was located on the side street near its current location. I trusted him with my car and he was quite affordable. Now that he has moved to this location and I have changed cars, I don’t go here anymore. I’ve been probably 5 times since he has moved and each time the service has gotten worse. He is no longer affordable, he runs along the same line as going to the dealership. I think he calls the dealership to ask how they charge and then knocks a couple of bucks of that price. He also used to be pretty quick about getting things fixed. Now I have to wait and wait and wait. The last time was the last straw. I went in for what is usually a 30 minute job and the front desk person said ok, give me an hour and a half. I wandered off and came back in an hour and my car hadn’t moved. I asked the front desk clerk if it was ready and he said, oh, we haven’t taken a look at it yet. WHAT??? I decided just to take it to a local garage next to where I live and they did the same job for the same price that I was quoted. And I didn’t have to wait an hour for nothing to get done. Richmond is a pretty honest guy and he’ll probably diagnose your car correctly, but the service and prices have gone downhill.