Speedy Stop

This is what I recently submitted on their website…
I stopped by to fill up last night (Sept 23^rd) at approximately 830pm. The first pump (I think #7) processed my credit card, but then it wouldn’t pump. After a few attempts, I had to cancel the transaction and go to a different pump. I was able to fill my tank at pump #1 but then it would not print out a receipt so I could have my car wash code, and I had to go inside. I frequent this gas station and I would say that the pumps are out of paper about 50% of the time! That completely defeats the purpose of paying a the pump! I DO NOT want to go inside for any reason. And the exchange with your register attendant last night further illuminates why I hate having to go inside…
As I approached the registers, there were 2 people working. A gentleman was checking out another customer, so the woman waved me over. SHE WAS EATING FOOD! As in… she was chomping on a full mouth of food as I explained to her my problems (broken pump and no paper in another). She then proceeds to print out and hand me a receipt, leaving a dirty fingerprint on it. I ask her what the problem is with filling the printers with paper as it often seems to be a problem. She shrugs at me. I question if this is something she will report to her manager, and she responded «I already answered you. I said that we tell the manager!» I remind her that she has a mouth full of food and that I couldn’t make out what she may or may not have said. So I walk away. From behind I hear her moan «Uuuuggghhh»
This exchange was extremely unprofessional, to say the least. Aside from the fact that she was rude and was eating while at her station and interacting with a customer, she offered NO APOLOGY.
Though this station is in my neighborhood and is always brightly lit, I will definitely reconsider returning here until I am assured that these problems (poor customer service and no paper in the machines) are resolved.
Finally, though the car wash was already closed for the evening, I must add that the gentlemen working there are always pleasant and nice (even though the machine doesn’t clean well).

Okay, I will concede that the car wash isn’t as thorough as doing it yourself. But then again, I have yet to find a car wash that is.
Other than that, I always enjoy the Speedy Stop. I have found the employees to be friendly, and even fun to talk to. This Speedy Stop feels more like a truck stop than a neighborhood convenience store to me. (Partially because they sell Cracker Barrel type folksy crap, but also because they have everything from souvenirs to TV dinners.)
This morning I got everything I needed at Speedy Stop for $ 31.58 and left feeling very satisfied. Breakfast taco made by an exceptionally nice woman, a decent cup of coffee, oil (the manager suggested that I help myself to a free paper funnel), windshield wiper fluid, a full tank, and a deluxe car wash. I saw a woman cleaning the front windows of the store, and another woman spot sweeping the gas pump area during my visit.
I was in a rush and was able to eat my taco while riding hands free through the car wash. Bonus!
I’m sorry that others have had bad experiences. Maybe they have new management or something. Give it another shot and see if you don’t turn from a hater to a player.

I was across the street at the new HEB and I really needed a car wash and a vacuum! This place is right outside the entrance so, I figured hey why not!
They offer a basic $ 5.00 wash, $ 10.00 wash that has tire cleaning (which I needed) and a $ 15.00 deluxe wash. I opted for the $ 10.00 one because my rims had soot in them (it may have been a minute since I washed my car)!
I pull up and put my card in to pay for it and immediately the bar opens to let you pull up. I pull up and it has one of the tire guides that you pull into and it pulls your car through the car wash. Mind you when I pull up there is nobody there and no red light or anything telling you to stop and wait for an attendant, etc.
I am about half way through the car wash with someone behind me who did the exact same thing that I did and pulled in. All the sudden the car wash shuts off and this guy is walking through and he motions for me to roll my window down. Then he proceeds to speak to me in a way that is not professional by any means and lecture me about how I am supposed to wait for an attendant and then he does the same to the guy behind me. If this is the case maybe we should be standing where we are supposed to or close the door of the car wash so, that nobody can go it. Here is the way I see it, you are getting b*tchy with me because you weren’t doing your job and weren’t where you were supposed to be and somehow that is now my fault!
After this I pulled around back to utilize their free vacuums. Well, this is where you learn you get what you pay for with the vacuums but, not with the car wash. I look at my car and it appears clean except for the wheels. Someone please explain to me why I paid extra for that if it wasn’t going to clean my wheels! Oh, wait you can use the scrub brushes thrown in garbage cans with dirty water that have probably not been changed for a couple days! Well, geez thanks! The vacuums well they are free and honestly it would be quicker to pick every piece of dirt out of your car with a pair of tweezers than run the nozzle over the carpets. There was no sucking power at all!
I also put air in my tires and that cost me $ 1.00 but, I think that is pretty standard these days. I wish they would have had a tire gauge though but, they didn’t so, I just ended up guessing at the pressure!
It’s sad because this place is in a high traffic area that is only getting busier but, with this kind of shenanigans I wouldn’t stop here again! NO THANKS!

No thanks, never again. Don’t go to their car wash off you expect your car to get clean. I paid 15 bucks for a wash, which I think Is a bit expensive, and the whole back of my car is dirty. When I asked them about it, they suggested I scrub my car with a dirty brush in a trash can and run it through again. The guy acted like I was an ass for expecting my car to be clean. 15 bucks isn’t cheap. Then he came over and led me to the front to show me that everyone else scrubs their car. I’ve worked in customer service all my life, when a customer is upset, you don’t prove to them how wrong they are, just give me a damn refund or a code. That’s all I wanted, oh or maybe a clean car? If I wanted to scrub it with a nasty brush I would have went to the coin wash. Nothing better than receiving bad service then that same person making you feel like it was your fault. An automatic car wash that cleans? Not here. I was going to 2 star it until he came over to show me the dirty brush bucket with all the other people are scrubbing their cars. Hey usually other places do this for you! Not speedy stop!

Forty pounce

A-​Ok doesn’t describe it, but I think 2 stars is a little harsh.
They have recently redone this store (with the car wash GL K. spoke of). It looks nice, the carwash is cheap! The store is put together weird. The huge cashier’s island is just *right there* when you walk in, so if there’s a line, you have to figure out how to get through the people to get to the isles. You can’t really tell which cash register is open because the counter is so tall and there are usually several cashiers milling around back there, you can’t tell who is at a cash register or not and which ones are open. Then, once you find a line there are people coming in the store behind you, trying to figure out how to get around you. It’s confusing and annoying. The space is large, but too narrow and awkward.
That said, I’m glad it’s open and the carwash is great.

This is also «my» gas station. I have been coming here for almost three years now. Literally — it is so much «my» gas station we stopped by here in my BFF’s stretch Hummer limo to say hi to the employees and buy malt liquor while we were being drunkenly carted around for her bachelorette party. LOL
One big annoyance is they don’t let you use their restroom NO MATTER WHAT. Doesn’t matter how often you go in there, the answer is no.
There is a charmingly grumpy older man that works the night shift. It never fails; he doesn’t give a SHIT how sweet you are to him he’s grumpy as all get out. No matter though, it’s probably bc it’s 11:30pm and you’re buying cigarettes and another bottle of wine from a gas station on 51^st Street.
I mean– it’s a gas station. On 51^st Street. In East Austin. I cannot recall a time I ever walked into a gas station and was like OMG FIVE STARS! But the employees here are always nice (except the old fart), their prices are consistent and if you’re a regular they don’t look at you funny when you come in wearing heels and a hoochie dress on your way downtown.
Also, I would highly advise you not come here after dark if you are afraid of the hood unless you really, really like subwoofers, 20+ inch rims and waiting for people to pay for their blunt wraps in dimes. Or possibly at all if you are a woman.

I stop at this place almost every day. It’s a standard convenience store, but I suspect ownership has decided to forego improvements and maintenance because the entire site is rumored to be converted into a combination gas station and car wash (oh the joy all those woofers competing to pound out rap and norteno will bring to the neighborhood!).
PRO: 79 cents for a 32oz. Diet Coke from the fountain — talk about your Breakfast of Champions.
CON: Why is my Speedy Stop so dirty?
UPDATE: After the fifth time they had no straws for fountain drinks, I began a boycott of Speedy Stop. It doesn’t seem like too much to ask. ..