LensCrafters

I have never seen an entire staff with such distain and negativity towards its clients until my daughters recent eye exam and fitting for glasses at the Rosedale Lenscrafter’s.
My mind was blown when I realized, that there was not one helpful, pleasant, friendly and professional person under their roof. We were ignored for a full 30 minutes after arriving promptly for our appt we booked a week in advance.
Interrupting associates working with other clients or even other associates, to let them know you had an appt 10 min ago, 20 min ago, 30 min ago, only pisses them off. To the point that they will do ANYTHING else, but help us. Like counting a drawer, adjusting a display, answering the phone or make calls. We observed all of the above!
Honestly, I have enjoyed the other location on ming ave, but after dealing with these miserable, lazy, and spiteful individuals, I will no longer visit or patronage any lenscrafters on the planet. I suggest you do the same. Unless somebody needs the toilet, or maybe they are just looking to have their day ruined.
I have and will continue to tell friends, family, acquittances, and use any available platforms on social media, to reveal how bad YOU SUCK LENSCRAFTERS ROSEDALE!

I understand the rules and politics that they need to follow, but that’s no excuse to be treated badly!
Worst customer service, once they have your money or your insurance money then they will look down on you and treat you like if your begin them for free stuff.
I went to get regular glasses and contacts and the doctor who took care of me was new and young and of course he meat up my prescription, so I had to do a second test, this new doctor had the wrong brand or something so he ask me to come back for another test, by this time I couldn’t get days off or any free time to go waist more time in this place, so when I finally had time to go by to pick up the contacts that they been calling me to pick up, they wanted to charge me more for another test and didn’t let me take the contacts with me home.
They don’t understand that my time is valuable also and I can’t afford to be waisting it with them, not to mention how rude they’re every time I go, only two people in there are nice the rest are a joke!

Absolutely no customer service friendliness. they could have had some great customers in us.

Not worth your money. I have had my glasses for 2 months and the coating is already flaking from the lenses. Very crapy work and the staff wants me to think something dripped on the glasses. Not true one morning the spots were there when I woke up. It is also on both lenses. I have worn gkasses for over 30 years and never experinced any thing like this. Of course they would not reolace the glasses. My hasband also just brought glasses and the arm of glasses fell off! Word of advice dont buy from them.

Tried this location for the first time because my son needed new contacts. The staff was very friendly and helpful. My son doesn’t have vision insurance right now so I paid cash and the girl who rung us up told me about a AAA discount that saved me money! I was very pleased with our overall experience there.