Chipotle Mexican Grill

This Chiptole is hidden among a grocery store and a boutique so it may be hard to find at first, but I highly recommend you check out this location! The inside was unlike many Chipotle’s I’ve seen. The dim lights and dark wood paneling, create a really intimate environment that I was surprised to see was in any chipotle. On top of that, the service was incredible. Highly recommend checking this location out!

Love Chipotle in general… But the reviews about this specific location are correct in regards to how long it takes to get a simple burrito. The employees actually said they are told by management to not move from their station no matter what. So if there’s a huge backup in the middle, like there always is, no one can help. If that is true, which I really hope it’s not, they need a new management team. It’s a pretty simple business model… Fill the gaps where the backups are. Move the customer through quickly and efficiently. Regional leadership needs to take a look at this place undercover…

I absolutely love Chipotle and this one is my favorite. They are friendly and fast and the food seems to taste better at this location although this could just be my imagination.
My only request is PLEASE FOR THE LOVE OF BURRITOS… Turn down the music!!! If I wanted to feel like I was in a bar I would go to one. You can’t even have a conversation in this place without feeling like you are screaming.
Thanks for making awesome healthy food!

Awesome food! And great service! The manager Luis and the staff members are soooo helpful and always friendly. I travel out of my way to go to this location because the food is always fresh, fast service and everything is always neat and clean. Other locations I have been to, fail in comparison this one!

Nice staff but there must be having a training issue or the owner of this location is being cheap about portions. I got a burrito bowl today and it looked pretty much like a taco! I had to ask for extra beans because they actually served nothing. I will post a picture. I’m definitely going back to the store close to my home and will not coming back to this location in Canton.
Pros: very clean
Cons: small portions and parking can be a nightmare. Unless you park at the grocery store lot which you are not supposed to use…

Worst Chipotle in the Baltimore metro area and I go to plenty of them. I’ve been a handful of times and the place is always dirty. Even their line area looks unkept with ingredients mixing into other ingredients. The employees look like they barely know what to do. I’ve asked for a special request of limes to squeeze on my bowl and usually I’ve eaten the bowl before the lines get to me. I wish their headquarters would get this one under control — because it’s close to me. Avoid this one guys/​gals. There are better quicker restaurant within steps of this place.

Incredible food as always but today got services by a Hispanic make with black long hair. He was super friendly and made my entire experience! Make this guy a manager!

I mean, it’s Chipotle. It’s DELICIOUS. The line is always long but they do a really good job of moving people along while still serving quality food while not allowing the size of the line and the demand of the people to stress them out (and if they do, they don’t show it).
For $ 7.25 (tax included) you can get a chicken bowl or a veggie bowl that is the size of 3 meals, but of course I’ll eat it all in one sitting.
My one complaint is that they don’t have limes out for customers to enjoy. I like limes. I’d like to have limes with my bowl.

I originally was going to take off two stars for their «tomato» mild salsa being complete mush, but I figured one was fair enough. I had to drain it when I got home because it was basically all water, and afterwards the cup was half empty. It’s so depressing to me to eat Chipotle with their salsa all mushed up and watered down. It’s happened to me ²⁄₂ times I’ve eaten here!
Everything else went really smoothly though. The line was short and moved quickly, my burrito bowl was delicious (except for the tomato salsa), and the restaurant itself looked clean. Nothing to complain about except the salsa. (Can you tell the salsa is my favorite part??) Hopefully it will be better the third time, if I go back.

I love Chipotle but this location takes the cake for the worst service.
The girl behind the register is rude and has zero customer service skills whatsoever.
And for sure, DO NOT order through
. Every single time I order Chipotle from them the order is screwed up.

I live right across the street from this Chipotle but still continue to go to the Chipotle on York Road 3 times a week. They are always out of everything, even though they are NEVER busy. I really wish I could come to this one and I keep giving it chances but it keeps getting worse. I asked today when the fajita vegetables would be ready and told them I would wait however long they needed and they said they are completely out… Not to mention I was the only person in the entire restaurant.

Short summary: reasonable line, fairly generous with their portions, quite a contrast to the Charles Village Chipotle!
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I love Chipotle. For $ 8 — ish, you can get a very healthy, delicious meal AND a respectable portion size.
Pros
–Length of the waiting line has been reasonable for the most part
–fairly generous with the portions/​scoops
Con
–sometimes runs out multiple ingredients at the same time (for example, this one time steak, guac, AND fajitas/​veggies were a 10 min wait.

I really WANT to love this place but they keep letting me down, the service is always slow but that’s okay, I can understand that, but the food tastes different every time I get it and I get the same thing every time. Mainly it’s the mild sauce, sometimes it’s perfect but then the next time it tastes strange… and the price is always different for the veggie meal, not sure why, but anyway, I’ll keep going back because when it’s good, it’s very good!

By far the friendliest chipotle I have ever been to. The customer service is perfect.

This Chipotle location is not good. I used to be a big Chipotle fan, but this location turned me off to the whole chain. I sent corporate a few emails about this location and nothing has changed, even though they said they would do something about it.
Here is the email I sent to customer service that describes one event that is all too common at this location:
I walk in and and see a typical bustling, Friday night crowd at Chipotle and was relieved the line was not crazy long, only about ten people deep. Within two minutes of waiting I hear «we need fajitas!» I smirked and was kind of annoyed, then thought about walking out. Could this be happening AGAIN?! Either I have bad luck, or this is a regular event at all Chipotles. I think the latter is true. But, I hung in there. I thought that ten customers would be about 5 – 9 minutes of waiting, so maybe I would get a fresh batch of fajitas. My number was coming up, now five people ahead of me, «we need brown rice!» OMG, now I seriously considered walking out, but I already invested time in this line, and maybe they would come through on my turn. Now two people ahead of me, «I want chicken (on my bowl)» said the customer. No chicken… I saw a girl furiously hacking up the chicken, ok, nice I thought, fresh off the grill. I leaned over the guy ahead of me. Still no fajitas. The wok was smoking dry for about 5 minutes now with no one tossing in the veggies. Now I was up. «I want a lot of fajitas in mine, so should I sit down and wait?» I asked. They said I can move along in the line and they will fill my bowl at then end. But I knew this meant having my bowl filled up so there wasn’t going to be much room for the fajitas. But, luckily the brown rice and chicken were back in action. I was then waiting at the register for fajitas and so were other people behind me. I am convinced that this is a popular item that is not given enough respect. «Look, I will just take it raw, I don’t mind» I said. Two minutes later though, they were serving them. Of course there was not much room on my bowls and I got a paltry few pieces that were burnt because they were cooked on too high heat.
I either am always unlucky at all Chipotles all over the country or this is a real problem. It is funny that the next time I wnet to Chipotle after sending an email about this issue, the same thing happened to me AGAIN. Whenever I go to a subway, worldwide, I have very rarely seen a topping container empty. Yes, I know they are not preparing those toppings fresh, but at least I am not leaving disappointed.
Like I said in the first email, this complaint is a long time coming from me and I clearly had a lot to say here. I have decided to take a few months hiatus from Chipotle. I think this is a major issue and if I am the only one who thinks this or has raised this issue then I’m sure your business will do fine. But if there are other who feel like I do, this needs to be fixed. I did a quick Internet search about this and I easily found others complaining of the same thing. Alicia Brown posted on your Facebook page: «every time I patronize one, I get the bottom of the barrel».
I hope this gets some attention at the national level. I look forward to patronizing Chipotle in the future, but I think I need to give you guys some time to sort some things out.

I love Chipotle. However I’ll never return to this location. It’s disgusting, awful and a painful experience. Anybody that left a 2 start review was just being nice. I’ve given this locations plenty of chances but it’s always the same shenanigans. They’re hardly ever crowded yet they can’t even move a line of 4 people.
They’re disorganized, some of the employees are careless.. the last straw was realizing how filthy this place was. our last experience we were served Pico with some white bubble substance on it and it was obvious it was stale
The steak was chewy fat pieces and the employees ran around confused as usual.. Even though as always they weren’t even busy.
I can’t go here anymore.. It’s a health hazard. I now go to Qdoba…

You probably already know if you like Chipotle, so I’m not reviewing their brand and food so much as this location. I’m a big Chipotle Mexican Grill fan and this is my home store. Compared to other CMGs, this one is good, but not the best. I will just say that I base the cost of every meal (ever!) in terms of «chipotle burritos units». :) You see, the $ 8.00 no frills Barbacoa burrito always satisfies my hunger and never leaves me wanting more. So, I look at the cost of a meal at other places and think about it in terms of how many Chipotle burritos I could get for the same price. Buying groceries can be more costly that the burrito index even. But I digress…
This CMG gets crowded but they move the lines. There is usually ample seating as many folks seem to take it to go. They do severely lack parking, forcing many customers to park illegally at the Safeway. There’s even a sign warning people not to park at Safeway.
The inside is usually clean, though they never seem to have the Tabasco sauces stocked. Also, the ice machine is usually pretty dirty on top (I can see way up there). There’s only one real trashcan and it’s been full lately. The one next to the beverages is lame and I generally hate those small hole trash receptacles anyway.
On the bright side, the store is popular with the local police, so it always feels like the safest place in town. The servers seem to be generous with the meat, always a plus. I order ahead online a lot too, and they’ve never had the food ready late or too early, so that’s pretty stellar.
I think this CMG is well run, with a few kinks, and I’ll continue to go there.

I used to be a bigger fan of Chipotle, but it feels as if the food quality has degraded. I have found the beef cubes to be chewy and contain grizzle on multiple occasions. The other items are still pretty tasty. If you like it a little spicy, I recommend the Barbacoa. The veggies are always fresh and the service at the counter is friendly and efficient. The tables are not always cleaned promptly, even when it is slow. What I do like is there catering option that includes a buffet to go — sterno and all. Remembering that this is a fast food restaurant, it is A-​OK in my book.

Got catering from here for our wedding and it was on point! Plus we got free burritos for returning the metal stands :)

Typical chain location. I like cantons more than any others in the area though. Seem to have better service here.
Gets very busy around lunch time, however the line moved decently fast.
I usually get a bowl, with rice and chicken to keep it healthy. Although for those looking for more options, they have wraps, tacos, and bowls. You can get brown or white rice, beef, or chicken, and vegetables.