Public Storage

I chose this location because it’s close to my home and convenient. I needed a unit to house materials for my job so I’m in and out of my unit quite often– sometimes on a daily basis. Adrian and King are always friendly and helpful as I’m in and out. I’m happy to say that I’ve formed a relationship with them and feel safe doing work and storing materials at this location. I highly recommend purchasing a unit here.

Went today to secure my storage unit. The process was super fast and easy. Sean, the manager, was very pleasant and helpful. I’ll be returning within the next several days to actually move stuff so I’ll be sure to update. Their mattress covers are about $ 1.50 cheaper than Lowes which surprised me. Downsides so far: When I spoke with a rep yesterday they told me to bring a lock but they put one on the unit when I got there; it cost $ 17.99 which I didn’t realize until they gave me a list of charges before paying. They’d already told me about the one-​time $ 22 administration fee but not the lock cost. I wouldn’t have used their lock if I knew it cost extra, especially $ 17.99. They should be up front about that. And if using their lock is a requirement they should be up front about that, as well as the additional cost. Also, Unilocal,your site advertises a 50% off every month Memorial Day sale for this location; I just called to ask about it and Sean said that this district was «overlooked» in the promotion, which is a bummer because I can’t take advantage of the offer. Not sure what info is correct. I’ll update soon.

Sherell provided excellent customer service and was friendly on top of that. Keep up the great work!

I have had my space at Public Storage for a while now. Each time I go, I feel that the property is well-​kept and clean. The property personnel are very helpful and very friendly. The property is located in a convenient location, right near Ravens stadium.

We all kind of expect the same things out of a self-​storage facility: A space of your own with a door, a place for a lock, and reasonable safeguards against intrusion into the area. By those standards, this facility is fine, because it meets those standards.
But little more.
Where to start: Well the prices are outrageous. No, not at first; they capture you with very low costs, and then ramp them up after a few month. In my case, I accidentally transposed two numbers during my second price hike, writing down $ 136 instead of $ 138. Figuring that my automatic payment was safe, I thought little of it until the next month, when I received a notice that my unit was in «auction» status. You see, instead of calling me because my rent was $ 2 short (less than 1%), the management decided to wait three weeks, so that I was in default (meaning a hefty penalty), then another fee to get myself out of «lock» status, and a third one to get it out of «auction» status. Oh yeah, and all of this needed to paid in cash. My $ 2 mistake cost me, I believe, $ 168.
This is all in addition to: Very short gate hours, which match the short office hours — don’t even think of coming by after work, because the place is locked up; a rampant mouse AND rat problem — don’t store anything that a mouse/​rat can chew up into a nest, because they will; no carts — well, that’s not quite true, if you want one, you have to go the office and leave a credit card and driver’s license, because (apparently) theft of cheap 4-​wheel push carts in bright orange is rampant in South Baltimore; gate keypads that are, inexplicably, placed where there is no chance of entering the codes from inside your vehicle — actually there is a gate with a more user-​friendly keypad on the north end of the lot. But it’s chained shut; elevators that, when they work, are on the fastest door-​close timing possible (the idea that people might be pushing one of those oh-​so-​valuable carts or carrying an armload of goods and might need more than one-​half second to clear the closing door has apparently never occurred to management); «Climate controlled» units that can be over 100 degrees in the summer and below freezing in the winter.
And this isn’t a bash against Public Storage as a company. I moved all my stuff from a $ 136 (oops, $ 138) a month 5×10 unit on the third floor, to a $ 99/​mo 10×10 drive-​up unit in Laurel and could not be happier with the new place. I believe each facility is individually owned and operated, so YMMV.
Why 2-​stars instead of 1? Because the staff is very friendly — and they don’t set the policy; the owner (s) do.