Smashburger

I love chocolate shakes. Paid 4 dollars for a shake, it was TINY! Literally took 4 sips and I was scraping the bottom. Rather pay 5 or 6 at Oberweis for a quality shake. Probably not coming back.

Ran in here after getting my haircut at SportsClips next door as I needed some lunch. Have eaten here before, but just never left a review. Place is always pretty clean with good service. I wasn’t feeling like a burger (unusual for me) so I ordered the smash chicken ranch avocado club samich, sweet tater smash fries & large Diet Coke. Came to $ 13, which is way too much for a chicken samich, fries & pop to me. I took my number & took a seat. My lunch came out in 5 minutes. The chicken samich was excellent & on a whole wheat or grain bun. If I have to find a flaw, it’s that the chicken is probably ¹⁄₁ 000 000 0000^th of an inch wide. Guess that’s why they don’t call the place «nice plump juicy burger». Could nearly see through it. However, while nearly being perfectly sheer, it was tasty. Should just double up the chicken though given the size of it compared to all it’s accoutrements. The sweet potato smash fries were excellent. Arguably, my favoritest sweet tater fries available when eating out these days. Li’l soft, hot, seasoned nearly perfectly but could’ve used salt. The fountain pop mix was spot on, which is very important to me. Too few fast food places get the right mix. This place always does.
While I didn’t like spending $ 13 for lunch, it was very good. I’ll be back when I feel like splurging for my sweet tater fries, though for $ 3 less, I’ll just go across the street & get my fave Portillo’s charbroiled chicken samich & fries or to Chick Fil A.

Here for the first and last time. All employees were out in the lot (2 hours prior to closing) when I rolled up, and one that passed me inside, to hopefully NOT handle my food, reeked of horrific BO. Never again. And yes, the lack of regular pace that has been referenced in other reviews, plus the lack of apparent hygiene of the employees frightens me for the sanitary of food being served. I’m taking the $ 7 hit and tossing this burger.

The food was just ok, the burger was wafer thin, and the fries were cold. I’d recommend trying any other place first. Meh!

We enjoined our visit at this place.
I like the way they prepare the chicken (thin cut) for the burgers.
My wife also enjoined her beef burger.
The presentation of the food is also above average for such type of places
This was our first visit and we left pleased

Went back a week ago and ordered takeout. Fries were real greasy. My daughters chicken sandwich actually was soggy and greasy. My burger was good as usual. Yet, milk shakes were not filled and very milky. Tasted like drinking flavored milk and no ice cream was added.
4 stars only because service was still great, my burger was good, yet greasy fries, so greasy that oil covered our entire hand that you needed paper towels as napkins did not do the job. 4 stars also because of all the times I visited and that is many many times, it has always been great.

Visited this place for the first time. The restaurant was nice and clean. Service was also good. The burger is decent, but not any better than Five Guys or Culvers. I spent the extra buck and paid $ 3 for a large fry. I was shocked at the lack of fries for $ 3. I will never fall for that one again. The salads are decent, as decent as a salad can get:) For what I paid for a regular no frills burger and large fries, $ 8, I would much rather spend a few bucks more and get a great meal at Red Robin with unlimited steak fries instead of skinny shoestring fries. So, I will not go out of my way for another Smashburger.

I’ve been to many Smashburgers across this great state of IL and none that I’ve encountered have been this lacking in service and food prep. It seems as though everyone there moves at a snail’s pace and gives off the air of a professional stoner. The amount of food that you get for the price you pay is laughable. I expect these kind of prices at CHIPOTLE, my goodness. At least with Chipotle I know my meal comes with a free laxative.

I went here tonight but I had to wait 15 minutes in line before staff told me the computers were offline. The staff person said it would be back online soon. After waiting another 15 minutes in line I decided to leave after the staff were unhelpful and rude. I have been going to smash burger for awhile now and their service has been on a downward slope. This was the final straw. I will not be going back again.

Food is nice, a little overpriced. But the tables are nasty and are never cleaned, and some time the burgers I get are undercooked.

I heard this place was supposed to a great gourmet burger place where you can just stop and get a great meal but it was far from that. I ordered a cheeseburger and fries. You can’t really mess that up but they found a way. My burger was dry and bland. My fries were wet with to much spices. The price was also outrageous and I refuse to eat there.

My husband, two little boys and I tried Smashburger the other night and were a bit worried because of the hit or miss reviews, but we wanted something fast that wasn’t your standard fast food. I’m not sure what the one star reviews are all all about, our burgers were all really good and the smash fries were very good. For a little more than you’d pay for a drive-​thru burger you get something much, much better. Several reviewers mention that you can get a much better burger for about the same price elsewhere… so where exactly are you getting these amazing, quickly made to order burgers for $ 6 or less? Smashburger was fast, tasty and a nice change of pace for quick burgers.

I went there tonight with my boyfriend for dinner, we wanted to try the burger place out. We were very disappointed.
He ordered the club burger and it was missing half the ingredients (no avocado, no bacon). We split each of our burgers to try one anothers and his had no taste. He got the bigger burger but it just stuck out of the bun so it didn’t make it any better.
I got the class bacon cheeseburger. It looked and tasted like a Mcdonalds cheeseburger, and was missing half the ingredients as well.
The fries are shoe string and not that great. We got 2 burgers, and 2 fries… our meal was $ 20. We could have gotten much better quality and tasting food for that. It was awful.

Just had dinner there and to was really good. Only could give 4 stars cause I wish the burger was bigger. It still had great flavor. Also got the smash fries. Yumm yumm! Quick and friendly service. And you can’t go wrong cause they have Coke!!!

Over the past years/​months the prices went up, the quality went down, we got a raw burger, and I’m not going back.

This was my first SmashBurger experience, and even though it was a little out of my way, it introduced me to delicious pickle fries and a way to create my own burger! That is what I love the most about the SmashBurger experience.
While there’s not a lot of seating, the restaurant was not full the night that we visited. It was not a long wait to get our food and we were able to have a good visit.
While I wouldn’t be in this area most of the time, I would come back!

Had lunch here today — been a while since I’ve been in and I was working nearby. Got the Chicken Avocado Club and the veggie fries.
Avocado was bad — black spots, gone to mush, bad. Bacon was undercooked. Veggie fries were supposed to be «flash fried» but instead were soggy with fryer oil.
All in all, very disappointing… Too many better options around.

Not sure what is going on here — went at about 1 pm on a Sunday (⁹⁄₂₂) and ordered after relatively no wait in line. Inside dining area was nearly full so went outside. After about 20 or more minutes, we saw several parties turning away from the front door. After about 40 minutes, our food arrived. This was not just our table that took long — it was the entire restaurant. Complete chaos. To top it off, one item was missing from our order. Asked server for the manager to stop by our table, but he/​she never did.
Food is okay for what it is. Much better off to go to Five Guys for a good, fast burger.

I laughed at the name, Smashburger… who ever thought of that??! Being on a trip to IL from CA, I had never before heard of Smashburger but decided to try it.
I ordered the spicy baja burger with rosemary fries. The burger was delish! I enjoyed all of the different flavors of the bun, the chipotle sauce and the jalapeño all blended together in one mouthful. The rosemary fries were good too! I would have enjoyed them even more, had they been fatter and not so crispy!
The server there was super friendly, the restaurant was clean; Overall, great lunch!

Let me preface this by saying I attended their «soft opening» yesterday. They officially open tomorrow (12÷6÷10) to the public. It was supposed to be just for friends and families of the employees, but somehow I got in. Score.
It was perfect timing to go get some burgers, considering that morning I had my cholesterol test. But anyway…
I ordered 2 «create your own» burgers to go… since everything was free, I should have gone all out with extras, but I kept it simple: burgers on a pretzel bun (hell yes!), pepperjack cheese on one, sharp cheddar on the other, and lettuce, tomato, grilled onions, pickles, and «smash sauce» on both. I also got an order of their «smash fries» and sweet potato fries… the total would have been about $ 15, but since it was their trial run it was all free (my poor graduate student self especially enjoyed that aspect).
The burgers: absolutely divine. Perfectly done (I’m terrified of underdone ground meat), but not dry. Both of the cheese selections were good choices, and the smash sauce is delicious… they said it’s a combo of mayo, mustard, and lemon with some spices. The burgers are huge too… I ate half last night and had the other half for lunch today. It was still good today too.
The «smash fries»: they take their regular fries and add rosemary, and I wanna say garlic and lemon. Very good.
Sweet potato fries: skinny fries, very good. I only started eating sweet potatoes recently, and this was the first time I tried them in fry form… definitely a winner.
Prices: the «create your own» is $ 4.99 for a regular size ($ 5.99 for a double burger), with whatever regular toppings you want. You can add bacon, avocado, extra cheese, etc., a la carte. The fries were $ 1.99 with the purchase of a sandwich, or I think $ 2.99 without.
I like that they have a wide variety of cheese choices and toppings… next time I want to try a blue cheese burger and throw on some bacon (I believe bacon is $ 1.49 extra… should have tried that last night). They also have several options for their special burgers, if you don’t feel like creating your own and want something other people have already deemed delicious. They also have a fair selection of salads, and any burger can be made into a chicken sandwich instead.
My dad said it was the best burger he’s ever had… for me it was right up there with the black angus burger from Rockit Bar in Chicago, but of course that’s a lot more expensive and in Chicago. This definitely is the best I’ve had in the burbs… it definitely tops Sonic, which was my previous «best suburban burger.» And they have pretzel buns, which is epic win.
I cannot wait to go back. My cardiologist would probably prefer that I didn’t, but screw that… I won’t be getting cholesterol checked for another 6 months, so until then, more burgers and fries for me!