Wendy’s

I used to love this Wendy’s and this would be a 5 star review if it weren’t for two things that bug the crap outta me when I’m in there. First, it’s practically subzero temperatures in there during the summer. Second, they blast really preachy Christian music in there.

Sigh. This was the first time I’ve been here since the remodel. The food was very good (as always), but the service was disappointing. I came through the drive-​thru and was met with disinterested teens who cared more about chatting with each other than providing good service. When paying, I almost dropped the change since the person handed me the bills with the change floating inside. Can someone train these kids to hand the change first and then the bills? Sure, this takes some level of consideration for the person receiving the change, but I’m sure they can figure it out. It’s so much easier to manage it that way. Especially since this particular drive-​thru window is abnormally higher than the car windows being served. When getting my food, the young lady handed my drink first since the food was not ready yet. That was a nice gesture, but she didn’t give me a straw. When I asked her for one, she seemed irritated and told me it would be in the bag with the food. Then when I said I’d like to take a drink while I wait, she handed me a straw and then mocked me to her friends/​co-​workers. Again, perhaps thinking of the customer’s experience would help. I don’t blame the under-​trained teens here– I blame the management for a clear failure to train them appropriately. I’ll wait a very long time before I go back there and give them another chance.

The frosty is not the right temp. Should be much colder should not explode when I take lid of

What great service! I drove in ordering 4 Fish Sandwich. They fried it fresh and the manager himself walked out the bag for me while I waited in the car.

The service here is pretty much horrible. But other than that, its just a normal Wendy’s. Everything is decently clean, but the workers wouldn’t go out of their way to clean. The food selection is great for fast food.

Standard Wendy’s fare and quality. I used the drive-​thru. The beginning of the drive-​thru is a bit of a tight squeeze, and oddly has a stop sign at a crosswalk leading to an entrance. Usually I go to the St. Charles Randall Rd location, but I was in Batavia doing some shopping.