Hardee’s

I was in the drive through for about 13 minutes and the customer
in front of me became very angry for having to wait so long. He
started cursing, screaming and yelling. I backed out and went inside
and asked what was taking so long?
They were kind and gave me two free cups of coffee. But, I still had
to wait even when I went in side. My information was given and the
District manager was kind enough to call and offer an apology. They
also sent me a few coupons for free lunch or dinner. That was very nice
of them. My husband and I went in for the free lunch meal.
Thank you for taking the time to contact me.
I will go back and dine again at Hardees. I think they make great onion
rings too!

(Updated) I have eaten at this particular Hardees off and on since they opened in 2012; I can only go by myself because the wife and four teen/​young adult children can’t stand the food.
Nothing like the Hardees in Maryland when I was growing up.
This one has been spotty since they opened; they seem to make less mistakes at breakfast time. No idea why.
Tonight I wanted something different from standard fast food fare, so I ordered «The Red Burrito Combo.»
I should have known there would be a problem when the drive thru girl started arguing with me. «That’s the name of the restaurant. We have five different burritos. Which one do you want?»
I replied «I am looking at the menu board. It says The Red Burrito.»
«That’s all of them,» she said. «Which do you want? Beef? Cheese? Bean? What ?»
«I want the one on the menu board that says it’s $ 6.89 for the combo.»
«That’s the beef,» she shot back. «What to drink?»
«Anything diet.»
«$ 5.49. Pull around.»
«Hmm,» I thought. «On sale or wrong item?»
I paid cash and she handed my drink out. I thought I had watched another girl pull a regular coke, so I tasted it. Not diet.
I handed it back and said «I’m sorry hon. This is regular. I wanted diet.»
«It is diet,» she snapped pointing to the drink machine with it’s 20 +/​-​options.
«I know the difference. This is definitely regular,» I asserted calmly.
«No it’s not. It’s diet,» she argued.
I handed the drink back, disgusted and said «look. Just dump it. I don’t need a drink. „
„It’s diet.“
„Well then you taste it. It’s regular.“
I had just about enough at this point.
She snatched it from my hand „Do you want a drink or not?“
Just then the very nice girl who pulled the drink walked up and said „Oh, no. I gave him regular.“
Nasty girl asks „So, do you want a drink or not?“
„No. I want an spology.“
„For what. I’m trying to get what you want. Pull up front and we’ll bring it to you.“
(Pull up front for a drink? When the machine is right there? No way I was letting her pour anything I couldn’t see.“
„Nope. Just have the manager meet me out front.“
„Ok. Fine.“ And she slammed the window shut.
A „shift manager“ came out, brought a replacement drink, listened, explained that she would talk to the cashier when the store slowed down, explained that she (shift manager) had just transferred from the Middletown store (relevance?) and asked if I wanted something else.»
«No. Just please take care of it.»
Ok? Am I satisfied?
Well, shift manager showed interest — that was appreciated. BUT then I got the order home.
1) no salsa for the chips, as advertised
2) no utensils. This is finger food?
3) no napkins to clean fingers after using them to eat burrito (I didn’t do that.)
4) wrong burrito! After all this, they didn’t even get the burrito right.
So you look at the photos and tell me. Is it called the «Red Burrito» or not? (Full disclosure. I have ordered it before by that name. I’m pretty sure it’s their «signature burrito.»)
And look at the actual burrito. I cut away half to show the inside. NOT the right one!
Since I can’t give zero stars, they get one!
(Update. It’s an hour later, 3 hours after I ate, and I just ran for the bathroom. Truth. Could be a coincidence, but it’s all I’ve eaten since breakfast.)