Doubletree by Hilton Boston – Bedford Glen

I’ve traveled a lot over the years and typically prefer to stay at The Westin or one of the Marriott branded hotels, when I’m booking it myself. This time around, I was in the Boston area for a business trip so the Doubletree was pre-​arranged for me. The check-​in process was pretty slow, considering there was only 1 person ahead of me and 2 behind the desk. The cookie was no big thing — I could have passed on it.
The hotel looks nice and the grounds are well kept. I arrived very late and there was ample parking in the lot (no charge and no parking permit needed). It was visually nice inside, super clean and mostly neutral décor.
The room was decent. It had a desk with a nice ergonomic chair, a flat screen TV with a selection of channels including HBO and the bed was pretty comfortable. There was also a chair with an ottoman, an in-​room safe, ironing board and iron and a good amount of room in the closet with wooden hangers. The hot water in the shower lasted for quite a while, I didn’t run out and the water pressure was so/​so.
There is a tiny coffee maker in the room, a «full size» hair dryer, a lighted makeup mirror that had seen better days, it looked like it was dropped at some point, as it had a hole in the middle. The towels are small and really nothing special. The walls didn’t seem to be very thin, I couldn’t hear much in the hallways or noise from other rooms and the hotel was pretty full. Also, the wifi was actually pretty fast and free… so I was pleasantly surprised with that.
I only have a few complaints and really, they’re minor in the grand scheme of things. However, if I were choosing to book a hotel in the future, they would be the reasons I’d avoid this hotel. I booked a king size bed and was given 2 double beds. When I say double bed, I mean I nearly fell over the side, they are pretty small lol. At check-​in, the person behind the counter hardly said two words to me until she explained where the elevator was and that breakfast was in the morning. I asked if breakfast was complimentary (otherwise, why are you telling me about it…) and she made a face and had a tone that pretty much conveyed «if you have to ask, you shouldn’t be staying here.» She said «uh — no — um breakfast is $ 14.95.»
The overall setup of the hotel is inconvenient. After I’ve spent an hour in a car, 2 hours in the airport, 2 hours on a plane and an hour driving… along with tons of walking… the last thing I wanted to do was walk a mile to my room. The elevator was a significant walk from the front desk, then my room was way down at the other end of the world. The only thing I have to compare it to is the hotels in Las Vegas — where it feels you walk forever to get anywhere. While walking to the elevator in the winding hallway and past somewhere that sounded like people were doing laundry or dishes, there was blasting music coming from behind the door. Think dance party music. I found it amusing, but really though, this isn’t Motel 6. One employee out of the 5 I saw while walking forever in the hallways said hello and asked how I was doing. The rest of them stared and went on with whatever conversations they were having.
I was trying to iron clothes and in the evening and had all 3 lights on, but the room was still pretty dark (and I don’t wear glasses!) The comforter (if you’d call it that) was extremely thin and nothing to write home about.
Finally, I was out in meetings all day long and had 3 other places to stop before returning to my room. I requested late check-​out (2pm) and it was approved. I called while on the way back, as I was running 10 minutes late and I wanted to make sure they were aware I was at least close. I explained that I was on the way, just sitting in a bit of traffic and that I’d be there shortly. The gal on the phone looked up the reservation, said «so you asked for late check-​out for 2pm and you’re late?» I said «yes, I’m sorry, I am just in some traffic but I should be there in about 10 minutes. I just wanted to let you know.» She said «okay…» (Silence) (silence) (silence)… I said okayyyy thank you.” I don’t know what I was expecting her to say — but I wasn’t anticipating a snooty tone and a one-​word answer, as if she’s one of my family members.
While I don’t expect to be treated like royalty with a red carpet when I come to a hotel, I do want to feel like my business is appreciated and that customer service exists in the service industry. Since I have never stayed in a Hilton before, I think I was anticipating this stay to be much more… what’s the word… comfortable? Luxurious? Not sure. I was anticipating it to be better than it was. I felt more like an inconvenience than a customer when dealing with anyone at the desk, with the exception of the person who checked me out of the hotel. Overall, I can’t say I’d recommend it for the price, but it was in a good location for my needs. I wouldn’t stay here again given the choice.

I booked here for the first time after having a problem at the place across the street (Homewood Suites) where I always stay — and should have stayed this time.
Big regret as this looks very nice from the outside and main lobby but the rooms are poorly done and cheap looking, like off roads Motels with horrible colored stuff and with the ac/​heater at the window and everything.
I’m a Hilton Honors member and setup my preferences to have my rooms away from elevators and on high floor. The place was clearly empty and they still gave me the first room in the first floor, near the elevator and the stairs. Didn’t look like they bother trying to impress me, probably one of 5 or 6 guests in this place for the weekend.
Staff was ok and the for my surprise, the restaurant in the paper was very good.
I will probably go back to Homewood Suites across the street as the rooms are MUCH nicer and go eat at this place in the Double Tree.
This Hotel is definitely not recommended.

Beautiful wedding venue, delicious gourmet food and comfortable rooms!

We would definitely come back! The warm cookies were great! The staff was friendly and helpful. The rooms were clean and nicely decorated. The girls enjoyed the pool. I would recommend this hotel!

I was very pleasantly surprised by this place. First off all, it’s located in a very nice area. Lots of very nice restaurants nearby. There is plenty of free parking and of course wifi!!! The hallways were very clean, the room was very nice. The suites are very large. The kitchen was very nice with everything that you may need to make a nice meal if you decide to not go to the restaurants nearby. The bedroom had a very nice and comfortable bed. I would definitely stay there again!

I’m so happy we only booked one of our two nights in Boston here. After purchasing the hotel I came across a review on tripadvisor that stated there was mold in the bathroom. To my disappointment, there still was during my stay in September 2015. The bathroom was sloppily put together, towels just thrown in and the staff, oh gosh. The front desk was of very little help when we asked about the nearest train station. She gave us the incorrect station name twice. Housekeeping came knocking on the door the next morning before 10am when check out was at noon and we hadn’t checked out yet. Last but not least the walls were paper thin. I could hear the entire housekeeping staff talking and laughing all morning. DO NOT WASTE YOUR MONEY. Courtyard Marriot in Medford far far exceeded my expectations and was maybe 25 minutes out further.

BUGS. I saw 2 in the lobby upon arrival and 1 in our sleeping room when we first entered. We spotted another bug in the morning on the floor. The facility is really big so you feel a bit lost — not homey. The bed didn’t feel like it was a king size bed either, we have a king bed at home and have room to move, this bed we were touching each other all night. We checked in at 3 in the morning and there was a line — weird! — and the front desk guy didn’t know what to do since the system was running a closing out scan that made the computer not work. the pool was so crowded we didn’t even bother. My boyfriend wanted to smoke a cigar and we were told to stand by the back door or out front and we weren’t supposed to be smoking anywhere on their very large back patio where the fire pit was. overall, felt like it was a sleeping room and nothing else.

Not a great hotel and definitely not one representative of the the Hilton brand. If you have kids and share a room, good luck fitting in the double bed with your spouse. The pillows smelled like sweat and the room smells like mold. The only reason I gave 2 stars was because of the breakfast you receive if you are a Hilton Honors member.

Sat/​Sun weekend if July 10– I am in my room 3043 and I can’t sleep. Why because there are tons of people yelling and laughing out on the window. I have called the Mathew the manager 2 times and he said he would send security to lower the noise. Ok here I have a meeting and I have yet to sleep… You have really made this trip a misery!!!

This hotel is so noisy! A/​C sounds like a jackhammer, bus loads of high school sports teams, walls are thin, housekeeping is very noisy when talking/​yelling in the halls, landscapers with power blowers in the morning. Don’t stay here if you want quiet!

The hotel was very nice and clean. The bed was very comfortable. Check in was a breeze. The only issues that I have is that it is like going through a maze as this hotel is very large. It would be better if the bar was open past 10. The hotel is a little off the beaten path, so it would be beneficial to give people an excuse for people not to have to leave the hotel to get a couple drinks at the end of the evening.

this is our hidden gem when we need to run away from the rat race. A nice pool and mini jacuzzi in the pool area which I think is part of a gym .
The rooms are great– ALWAYS ask for a second floor room — they are big and roomy and decorated VERY wel.
Comfy bed too! even has a little fridge
Good for a getaway or a business stay.
I like that its a bit off the beaten path set back from the street too– Location is alos good for weddings :)

I love the hotel restaurant SORA. So amazing !! The kitchen staff is well trained and very talented !! I have been many times for dinner … The atmosphere is awesome there is a Beautiful fireplace a good sized bar and the food is to die for !! I recently went for breakfast/​brunch buffet with my work for a holiday party and that was also delicious !!! Love this place hats off to the cooks/​chefs !! High end food and dishes right in Bedford !! Amazing !! This place is a must !

Nice clean room with good functional design. Fridge in the room and a small bar area. Layout and design of the furniture lend plenty of storage. There is a fitness center equipped with heated pool, spa, and hot tub.
Very good value not too far from Boston (~30−45 min away). We got it around a hundred per night for weekend stay. Free parking & free wi-​fi. Free warm cookies at check in.

This Doubletree has become a favorite place for me and my partner to do a local getaway. It’s a short drive from our home, but just far enough away for us to feel like we’ve escaped. We truly just love coming here to hang out in our room, relax, read, take long naps, use the pool, and go to dinner in the area and for the very affordable weekend rates, it’s a shame we don’t do it more often.
The location is just far enough outside of Boston that truthfully, if you’re looking to spend a lot of time in the city on your visit, you may want to look elsewhere for accommodations. In perfect traffic, which there rarely ever is in the area, I’d say you’re 25 minute drive to downtown Boston and then you have to face the hassle and expense of parking, etc. The hotel does offer a couple of shuttle services daily to Boston, though I have not used those ever.
Their weekend rates are incredibly reasonable, I assume because the vast majority of their business is for business travelers throughout the week. Very good deals pop up on Priceline and Hotwire routinely. I’ve stayed here for as little as ~$ 70 a night using the Priceline bidding!
Check-​in is generally pretty quick, unless you happen to arrive just after a wedding party. It would be nice if there were more than two check in clerks at those times. The cookies given at check-​in are quite good and a unique treat I’ve never seen at any other major hotel brands, though it shocks me that in 2014 there is no nut-​free option.
Rooms aren’t overly spacious, but they’re very comfortable and nicely appointed. The closet is a nice dark wood and is pretty large with a good supply of hangers. Next to the closet is a small coffee station with its own lighting. Big plus for me that the coffee maker is not on the bathroom sink as in many other hotels. Continuing into the room, there’s a tv mounted above a desk and a comfortable leather chair with ottoman next to the window. No balconies at this hotel, sadly, but the window (at least on an interior corridor room) looks out into a nicely landscaped courtyard area.
I find the beds here very comfortable and now I’m wishing I had looked for the tags to find out what brand sheets and mattress they use as we are currently in desperate need of a bedroom overhaul at home. Like most hotels these days, the sheets are gleaming white. It’s a clean modern look, but I wouldn’t be opposed to a decorative runner or pillows to give it some character.
On this most recent visit, we decided to bring a DVD player and watch some videos in the room. However, the tv is mounted in such a way as to prevent any access to the AV inputs. We asked at the desk if there was any way to hook up, but were given an apologetic no. Good thing we have friends who live nearby with a spare tv we were able to bring in!
Housekeeping has been good on all our visits. Since we go here truly to spend time relaxing in the room, we are generally still lounging around when housekeeping would want to be cleaning the room, but we have never come back to an uncleaned room after an afternoon jaunt.
The onsite restaurant recently underwent some changes from Bistro 44 to Sora. I have yet to try Sora but will at some point and it will get its own review. The lounge area is nice, with indoor and outdoor space, including a firepit on nice nights. The drinks here are way overpriced, though. Walk across the street to Max & Dylan’s if you’re planning a big night in for drinks. If you do decide to stay in the hotel lounge, know that last call is very early, though this may be a Bedford regulation they have no control over.
Finding this place can be a little tricky, as the Middlesex Turnpike has been rerouted recently. The old Middlesex Turnpike is now called Middlesex Turnpike Extension and what was Network Dr is now Middlesex Turnpike. All kinds of confusing if you’re not familiar with the area. Just keep driving straight with Burlington Mall on your right and you’ll get there.

The dirtiest, MOLDIEST hotel ever. Bernie Auch at front desk claims tons of mild won’t hurt me or the kids. Someone please call him so he understands the severity of this. The hotel doesn’t care. It’s up to us people!!!
617−406−8082. This is a serious health violation.

Awesome service and clean rooms! The place is like a maze though. It’s huge! But no complaints

Double tree by Hilton Boston
Very nice hotel, reasonable priced and was about half hour drive into the downtown area. Personally, I rather not be too close to those kind of areas. It’s equivalent to being in the middle of 42^nd street in Manhattan. This hotel is decent to stay in for a getaway and was able to enjoy the Jacuzzi and pool. It is set up for business travelers but we were to relax in a nice clean room with no problem. The staff was polite and a pizzeria and a bar conveniently located in the lobby plus room service. Overall, I would stay here again when in town.

This is specifically reviewing their Wedding Planning.
My real issue was that the Wedding Coordinator left 3 months before my wedding. Alicia, the replacement, was wonderful and sweet, but there were definitely some disconnects because she wasn’t with us from the beginning, and was still learning the wedding side of the Doubletree event planning. I don’t know if any of the mistakes would have happened if either Alicia had been in the position/​worked with us longer or if Jocelyn had stayed on to complete our wedding.
Otherwise, I’m really happy we picked Doubletree for the wedding. From the beautiful patios for the ceremony to the delicious food, so much was was right. I loved having the ability to make my menu work for us and get upgrades to our package based on the number of rooms booked by our guests.

I usually try to stay at the Summerfield Suites in Burlington since it’s across the street from the office I visit when I’m in town, but they were charging and arm and a leg this time around. Thanks to Unilocal,I picked the Doubletree.
My visit was exceptional from beginning to end. I appreciated the warm cookie, especially since I had been on a plane since the AM and hadn’t eaten all day. The front desk lady who helped me was very friendly and professional (I wish I noted her name!). My room was nice and clean. I like that it had separate containers for trash and recyclable items. Flat screen TV, internet, free bottled water in the room… great!
Room service was also exceptional. Delivery is quick and very friendly, and to top it off, the food was very good (had the Lobster Roll for dinner and the Lobster Omelette for breakfast). I like the little chocolate dutch mints that come with the meal too. I had dinner at local restaurants for the other 2 nights I was there and would have preferred the room service over these places!
Love the gym. The machines have their own personal TV’s (which is perfect for a TV nut like me). It was very clean, and I wish I had brought a bathing suit so I could take advantage of the swimming pool. The guy at the gym desk was also very nice.
I REALLY appreciate the staff at this hotel. Each one I came into contact with made me feel very welcome. All in all I had a very positive experience. I will definitely come back to this hotel!