Rented a tux here for a wedding. 5 of 7 groomsmen had major sizing problems and had to return on the wedding day to get the proper items. My shoes didn’t fit so I bought a pair elsewhere and they still charged me for the shoe rental. Overall a miserable experience. Go elsewhere.
Michael P.
Évaluation du lieu : 5 Austin, TX
I rented a tux here and the transaction was seamless. They measured me right up, they had a nice catalog to select from, and when I went to pick it up everything fit perfectly. I see from other reviews that others didn’t have the same experience. Mine though, was perfect.
Bill A.
Évaluation du lieu : 1 Austin, TX
I would HIGHLY Not recommend this place. They got several of the groomsmen vest sizes wrong. If you’re unable to return to vest the very next day they will charge you $ 25. We have two more events this year and I guarantee none of us will be using Joseph A. Banks ever again.
Miles J.
Évaluation du lieu : 1 Austin, TX
Terrible customer service. Just dropped in to rent a tux for my 16 year old son. The sales associate told me she wasn’t trained in how to rent tuxes, but would ask her manager, who was on a call, for advice. She returned and said he was on a conference call with his peers, and asked if we would come back. Not sure if his company thinks being on a conference call is more important than waiting on a customer who’s gone out of their way to visit, but I think I now know why they’re always on TV with by one, get X amount of something more for free. They obviously don’t value the retail service required to avoid giving away their product.
Jeff B.
Évaluation du lieu : 1 Austin, TX
A few years ago my Mom bought me a new suit for my birthday at this location. I went in to get fitted, and the salesman was a complete jerk. He was aggravated that he wasnt making the commission, and treated me like a pariah. When I went to pick up the suit, the same jerk was there and didnt even thank me for my business. Never went back. Turned a nice present into a hassle and an unpleasant experience.
Jason S.
Évaluation du lieu : 5 Austin, TX
I had very little time to find a black suit, maybe 3 or 4 days. I went to the Jos. A. Bank in the Arboretum, and they had the perfect suit… in beige. They measured me, ordered it in black, rushed it, called me in, tailored it, and sent me on my way in record time. By the way, they seem to have sales pretty often. My suit was 75% off! Even though my situation was challenging, they showed no signs of frustration. Very professional, great attitudes and senses of humor. In fact, a completely obnoxious client walked in while I was there, and acted as rudely as possible to the staff. They treated him courteously and respectfully regardless.
Jason S.
Évaluation du lieu : 5 Austin, TX
I had two days to find a black suit, so I went to the Jos. A. Bank in the Arboretum. They had the perfect suit, but not in black. They measured me, ordered it in black, rushed it, called me in, tailored it, and sent me on my way in record time. By the way, they seem to have sales pretty often. My suit was 75% off. Even though my situation was challenging, they showed no signs of frustration. Very professional people with great attitudes. In fact, another customer walked in while I was there and acted rudely to the staff. They treated him courteously and respectfully regardless.