Sunrise Senior Living

Following a life altering fall, becoming wheelchair bound 24/​7, my 85 year «young» mother was unable to return to her own home of more than 60 years. I had the emotionally heartbreaking task of locating an assisted living facility for my mom and best friend.
After visiting several facilities which I often left in disbelief or in tears, I was contacted by a Care Service that initiated a tour on my behalf. Unlike other Unilocal posts I’ve read regarding Sunrise of Belmont, I can only share extremely appreciative compliments toward everyone in every capacity. My mother requires assistance with nearly every aspect of her daily life and has been so well cared for from her immediate caregivers who make her fell safe and loved to their van driver who my mom adores. Now a resident of six months… while the initial transition was quite tough as would be expected for a previously independent person, my mother and our entire family have come to recognize the extraordinary type of individuals that take on such work in caring for those who are no longer able to care for themselves. My worst nightmare has shifted to a positive experience for my mom and our entire family. We are so thankful for Sunrise and all who keep our mom safe and loved.

For anyone who has had a family member or friend that needed assisted living, but the resident had trouble adjusting, the staff at Sunrise of Belmont tries to work through the challenges. I can’t say enough about the caring staff and management of this community. Too many times, the caregivers, dining staff, and everyone involved with a resident, give their all, but from the resident, they don’t always find themselves appreciated for what hard work they do. I give 5 stars to the care staff who went over and above their duties to help my client. You know who you are! THANK YOU, THANK YOU, THANK YOU! I would be honored to be cared by you.

I must agree with much of what is said here, even the two reviews Unilocal has listed as ‘not recommended’. (You can read those by clicking on that line.) Both my parents are there now but planning to move after being there 5 mths. In writing this I acknowledge that my mother is very difficult to please and have tempered her complaints in this review.
Things appear by my few visits (I live out of town) to be well kept up. The caregivers have been very friendly when I’ve visited. My mother complains constantly that they do not respond quickly to my father’s call button and that they have often left him sitting at the end of an activity and just waiting there. He is mobile but has dementia and doesn’t move on unless directed. Neither of them likes the food AT ALL. Constant complaints about it being cold or of poor quality and they often turn to ordering the hamburger because it’s reliable.
Care Managers and Executive staff are not warm or interested in offering family members any assistance, feedback or even returning calls or email. There appear to be not enough caregivers for the resident number. Activities have often been cancelled.
Initially my parents thought a new Sunrise opening nearby might be better, and placed a deposit there. The deposit check was cashed and then my mom decided that her issues are not with the building or location but with management and she wants her deposit back. I have made it clear to the Sales Mgr (at the new location) that she’s changed her mind and I’ve received 3 emails from her offering to lower the cost. When I repeated the «no, just refund», she stopped replying to email. I called today and spoke to her partner «co-​director» who can’t process the refund because we were working with the other woman. Then I got a call an hour later from the Director of Operations who wants to know what’s wrong and if he can help. Yes, he CAN help — by processing the refund that we’ve asked for some 4 times now.
We have not had a positive experience here and though it looks lovely on the surface, I’d encourage folks to look very deeply at the care, or perhaps see if they can arrange a «respite care» visit for say 2 – 3 weeks to see if their family member likes it there.

Please, look at the reviews and take them seriously. I know that there has been a revolving door of employees here and for good reason. Don’t judge a book by it’s cover, this place looks really nice on the outside. I was fooled, I really thought this was a place I could trust. I think someone should take accountability for this place, it has good potential. The food is horrible, you’d think they would want to nourish people to a healthier well being not deteriorate them further. Farm to Table, not, Can to Pan. I think these people think just because people have Alzheimer’s or Dementia they can get away with their shenanigans.

Don’t put anyone here with Alzheimers or dementia! They don’t have a clue.