Ez Dine In

Our business lunch order was delivered half an hour late, without any napkins nor utensils to eat with. On top of the $ 80 food bill, had to pay for delivery, mandatory 15% gratuity and additional gratuity for the driver (which totaled an additional $ 25). Not worth it, will not use them again.

If you see these folks RUN. The owner is totally rude. I’d placed an order from buckhorn gill, wanting to pay with a credit card. I gave the card number but was asked for the billing address. I asked why he needed the billing address for my credit card and he just hung the phone up. I called back thinking it was a mistake but no, the OWNER had hung up the phone in my face and then passed the phone to his employee who apologized for his boss’ behavior. I will not use EZ Dine Inn’s service.

I used to enjoy using EZDineInn because of their convenience and variety of restaurants. Recently my experience has become very negative. My last order was scheduled for 7:15 PM and arrived at 5:55 Pm. That is unacceptable as I had to reheat my dinner. When I complained to the delivery person about this she said she knew nothing about it. The previous time I had inadvertently placed an order during their off hours. Nobody reads the orders during off hours and since my order was for the time that they opened it was delivered two hours late. EZDineInn gives no apologies or refunds for bad service. I will reluctantly give up on using them.

I have been using this service for over a year now since I couldn’t prepare my own food at home, my experience with this company was awesome and I am still using it. Sometimes the drivers can’t get the delivery on time and this is due to the traffic or sometimes to the restaurants when they are busier. I had some late deliveries but no longer than 20 mn which is ok, usually they let me know about the delay. This is not a big deal. Having two babies at home and knowing that I have a place to order my lunch and dinner from is awesome this give me more time to take care of my kids and also they have some of my favorite restaurants in their list. This is awesome. Thank u ez dine inn. keep doing a good job cause you saved my life.

We ordered a 20 dollar meal and decided we would pay the 8 dollars for delivery. The driver shows up at my door and demands more money for a tip and assumes because i am a woman i will give in.
When i ask him if he get any of the 8 dollars we gave for the delivery he refuses to answer and leaves without giving a receipt.
very rude

This place is unbelievable. They cancelled my order without my permission and didn’t even bother to inform me, so I sat around for TWO hours waiting for them to deliver! DO NOT use EzDine, they are the worst delivery service.

I normally don’t give bad reviews on Unilocal,but WOW!, I gave EZ Dine a call to inquire about an order this evening and have never been talked to so impatiently and rudely. If I could give them negative stars I would.
After placing an order, the confirmation email we received said the delivery time was 1.5 — 2.5 hours. Obviously not wanting to wait up to 2.5 hours to eat, I quickly called them, not to complain, but simply to inquire if the timing was accurate or a mistake. If it was actually going to be that long, I was going to cancel the order… no biggie.
However, the gentleman that answered snapped at me when picking up the phone. He did not ask how he could help or why I was calling. As I began to ask about our order, he cut me off multiple times in a very rude tone. He was not helpful at all, nor would he even hear me out as to why I was calling. He kept interrupting me in an angry tone, repeating himself that the food would just be there ASAP. He refused to give an estimate, any sort of explanation or even let me finish a sentence. He just wanted to get off the phone and it was evident he had zero concern about our order. He basically hung up on me and left us not knowing when we would receive our delivery.
I will never use this service again.

Is the delivery service used by Grubhub. The first bad experience… food items were incorrectly communicated by Ez, so the order was incomplete. Confirmed this with the restaurant who said it’s constantly an issue.
The second bad experience… food was never delivered and EZ went MIA… not even Grubhub could get them on the phone.
I now filter EZ delivery restaurants on Seamless and Grubhub… avoid them like the plague.

I just used them for the 2^nd time and I have to say that I am overjoyed that I found a place that delivers ZACHARY’S pizza! I love how everything is done online and delivered on time with a delivery time already set. The guys on the phone are super nice and helpful. If I could afford it, I would have them deliver something different every day. As for now, I will add them to my speed dial/​favorite websites and take comfort in knowing they are always around during breakfast, lunch and dinner.

I use EZ Dine Inn all the time, and this last time, I ordered a usual and the order was wrong. EZ Dine didn’t even contact me to tell me the order was missing items. They just delivered, no invoice, no signature, and left. Sure they get here on time, but if the ingredients are missing, it’s pointless to pay for crap service.

A go-​to in my house, because delivery options are slim in the east bay and you can only eat pizza so many times before you throw up the white flag.
The owner/​employees we have talked to have been super pleasant on the phone and the drivers have been prompt and friendly. There have been a few times here and there where small things have gone wrong — salad dressings left behind, etc. — but the company has always been good about comping a meal or correcting their error.
All in all, for busy parents who want more than a slice on a Thursday night once their toddler is in bed, this place is a lifesaver.
Oh and every 6^th meal has no delivery fee — I won’t venture to say how many delivery fees I have been able to shirk because of this, but it’s been more than a few.

I just love EZDINEINN. I work with multiple large practices on the East Bay and I needed to find a company that worked with multiple food options and also provided the delivery and could accomdate my schedule and requests. They have been perfect, professional, prompt and have delivered on time and with ease everytime. EZDINEINN has truly made a frustrating part of my job much easier, and they have made a long lasting customer of me due to trust and having the knowledge they care about who they are dealing with while excelling at customer service everytime. :)

EDIT: I’m changing it to 3 stars because we ordered directly from Everest Café recently and found out that we were overcharged for the food we ordered through EZ Dine Inn. Some items were listed as $ 1.00 more on the EZ Dine Inn Menu. On their website it says «Please be aware that the prices on the website might vary with the prices at the restaurant» but they don’t adjust the price when they find that out. We were charged 3.29 for veggie samosas that are only 2.99 and 10.99 for biryani that is only 9.99. They charge a fee for using their service, so what’s up with the jacked up prices??? Also, I said I wished they had more veg-​friendly restaurants listed, but maybe the restaurants are not the problem… Everest Café has a separate section on their menu with vegan dishes that are not included on the EZ Dine Inn menu. It doesn’t make any sense…
_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​_​
Last night I was starving and had absolutely no interest in leaving the house.
I called the only delivery chinese place in Alameda that has food that meets my dietary restrictions, and they were out of the dish I usually get.
Bummer!
So I started looking for a food delivery service and the only one that would deliver to alameda was EZ Dine Inn.
I placed my order for food from Everest Café and within 10 minutes EZ Dine Inn called to confirm it and get my credit card number.
My food was delivered to my door about an hour after I placed the order.
It was still hot when it got here, and they had passed along my request to leave the raita off my biryani… perfect!
I wish I had discovered this service sooner.
Minus one star just because I wish there was a better selection of veg-​friendly restaurants and all the red text on their website made it kinda hard to read.

This is a great service. I ordered on a Thursday night and was told it would take 45 minutes to an hour. The food was delivered hot in about 50 minutes and the (simple) order was executed properly. Considering the other delivery options in El Cerrito (pizza, bad indian, bad chinese), this is awesome.
I wish they had more restaurant options. How about the Cheese Steak Shop?
The service is fairly expensive, but worth it as a splurge.

Today I used this delivery service for the second or perhaps the third time. Service was friendly and courteous. Delivery time was very reasonable. Since we are packing up our household, food delivery is great!

Are there times when you’re so comfy at home in sweats and on the couch but you truly crave something for your favorite restaurant? If that’s the case then EZ Dine Inn is for you. The staff is so quick and nice. It’s not easy to please everyone and these guys really do try hard to do so and it doesn’t go unnoticed in my book!
So I was lounging around on a Friday night watching Buffy when I have a horrible craving for the rolls at California Pizza Kitchen. I really didn’t want to get dressed and have to drive all the way to Emeryville to get my fix on a Friday night. Ez Dine Inn to the rescue! Yes, the service can be slow due to traffic especially on a Friday/​Saturday night but c’mon give these guys a break. They’re sitting in traffic so you don’t have to. Why are you complaining? If you don’t like the wait or feel the need to get it yourself, then by all means do it. If you want someone else to do it than quit complaining.
I will definitely use these guys again for my craving for Indian Food!

EZDINEINN, hmm… I believe it has taken over an old company called ez2get? I am not 100% sure. Well, anyways I am a real potato couch, sad to say but true. I have been using this service now for 3+ years, and I have to say, the choices are getting better and better :)
I have to be honest, yes, sometimes it takes a while to get the food, but most of the time I always hoped for service like this that brings convenience from real quality restaurant type food.
I can see why Lise and Timothy are the unfortunate ones, but I have to disagree with them. Overall the service was great, the driver provided me the utensils and the food warm (even after 1 hour!)
I will keep ordering from these guys, because at least the food is awesome, you get all kinds of choices (over 60 different restaurants right now I belive, and I dont think they’ll stop adding more restaurants)
Come on, think about it, is there anyother delivery service you could think of like this one in the East bay??? That’s what I thought.

In the 2+ years I’ve been living in the East Bay, I’ve probably used EZDineIn at least 30 times, and so I am compelled to weigh in and to disagree with both the super-​negative and the incredibly positive reviews happening here.
EZDineIn gets one star in my book simply for existing. As has been noted, delivery options in the area are seriously limited. As a born-​and-​bred New Yorker used to having multiple options for those weeknights one simply cannot bring oneself to prepare a meal, discovering EZDineIn was joy-​inducing.
That said, the service is just okay. Yes, the orders are not always exactly right (although they usually are). And definitely you pay a steep fee for the convenience of delivery in an area where delivery barely exists. And yes, sometimes they are slow (although I’ve never had the delivery guy be more than 20 minutes late, and usually they let me know on the phone if there is going to be a delay and are apologetic for the inconvenience).
Last thing I want to dispel is the idea that the owner is a jerk. He has never been anything but nice to us, and once he caught on to the fact that we were going to be repeat customers, he got even nicer. The one time that an order was majorly screwed up, he comped it. And I’ve given my share of attitude on occasion when delivery time lagged or an order was wrong, and still was treated in a friendly and respectful manner.
In summary: If you want food brought to your door, you don’t have a ton of choices, and this is a useful, convenient, and reliable option.

Oh my gooooooodness! Oakland Delivery!! NOBODY delivers in Oakland. I had a sick boyfriend at home and no way to come home and bring food. I searched for like 3 hours to find something other than pizza that delivered to him.
Wa-​lah! (spelling?) – Ez Dine inn! they deliver from TONS of restaurants and… yes…they come to the OAK!!! thai food, indian food, bbq, vietnamese. This is the take out taxi of Oakland
thanks!!!

EZ Dine Inn (or is it EZ Dine In? I’ve seen it both ways) is an east bay delivery service that picks up food for you from restaurants and delivers to your home or office. It’s the only service of its kind in the east bay. so that gets it a couple of stars right there.
They have a pretty eclectic restaurant selection, about half major chain, half local establishments. That said, they don’t have a lot of places on their roster. For a company that’s been in business several years, they should have many more options by now.
I personally have found the staff (operators and delivery people alike) to be nothing but courteous. That said, delivery times can be atrocious — the norm is something like 90 minutes to two hours on a Saturday evening. Again, for a company that’s been in business this long, that’s something that should have been worked out by now.
Orders arrive about 85% correct, on average. It’s hard to expect 100% since you’re ordering through a middleman, but since there are options for notes on the ordering page, there’s no excuse for repeatedly messing up items. For example, last night we ordered a salad from a place and requested the dressing on the side. For a salad that will arrive perhaps an hour after it was prepared, no one wants dressing sitting on a salad that long. Perhaps it’s the restaurant’s fault — I don’t know. But errors happen with different restaurants I’ve used through them, so my guess is that the special requests aren’t being communicated well enough.
I’d like to give them four stars, but I can’t — while it’s a good service, and I’ll continue to use it on occasion, I wouldn’t call it great or recommend it without reservations.