Steak ‘n Shake

The food is decent, but they really need to address how slow they are here, especially at the drive thru. There have been times where I’ve waited over 25 minutes, which is unacceptable. If you’re trying to swing by on a lunch break, and there is a car or two ahead of you, you’ll almost certainly be late getting back to work. It’s not uncommon for people to get fed up and just put their cars in park and shut off the engine because they’ve been waiting so long. Of course it doesn’t help when you get that super picky customer ahead of you who has to special order the heck out of everything on the menu, in which case they should make them pull over to wait for their order instead of tying up the rest of the line for so long.

I ordered a milkshake. when the waitress brought it she spilled it all over the table apologized said she’d get me a new one. she returned with a cup half filled with milk shake filled with whip cream to make it look full. this place is AWFUL.

I’m new to Ohio and have never been to a Steak and Shake. I was very pleased with the delicious burgers! The fries are awesome! I love how skinny they are ! For 3.99 it’s an awesome bargain! I don’t understand all these negative reviews. I’m going back!

Yes; it is a chain, but this is the place to come if you like any or all of the following:
(1) thin hamburgers, where you really should order the double — like being at In-​n-​Out, as opposed to the thicker burgers at Five Guys
(2) milkshakes — there is a tremendously large number of shakes to choose from
(3) very thin fries — maybe a bit too thin, but the burgers make up for them
(4) chili — with beans, but still spicey and quite good
(5) hot dogs — although I have never had one because the burgers are too good
The service was a bit slow, just as others have said, but nothing to get up and leave about

Basically don’t go here unless you want to get food poisoning.
My friend and I ate here as a lunch date (the only part of our day that was spent together) and we both got horribly sick to the point where I felt like I may die (lol dramatic but true). I called the boss and told them that my friend and I got food poisoning and she said she highly doubts it which kind of annoyed me because we both got sick at the same time after eating there. I ate the burger fries and smores shake which would have been good if I didn’t get sick. We went through the drive through because of what I will say below.
Inside is SOOOOO SLOW. SO SLOW. It used to be fast back in the day but now the service is horrible. The time before this that I came here for a double date was the worst dining experience of my entire life. They took over an hour and a half to get us our food, brought it at different times, and brought two of us milkshakes before the meal and they got full first and brought the third shake during the meal and my shake AFTER we were all done. Like 40 minutes after. I told them maybe 10 times I wanted my shake. I was so heated.
DO NOT GO HERE! HORRIBLE HORRIBLE HORRIBLE, lol.

Service is insanely slow. Waitress said she would bring our youngest milk, but it just hasn’t happened. Every time I come here the service gets worse. On the plus size I can wear a free paper hat.

I think I recently had one of the worst dining experiences of my life at this establishment. Honestly, I won’t even call this place a restaurant, because it just does not fit the bill.
We arrived at Steak-​N-​Shake at around 11 p.m. on the 4^th of July. The place was relatively empty when we got there, maybe three or four other tables were seated.
I was baffled by the menu. EVERYTHING IS $ 3.99. The meals, the milkshakes, the whole shabang. I thought I had died and gone to fatty fast-​food heaven. Be careful what you wish for… So while I was debating between a heart attack via milkshake or bacon cheese fries, I began to notice that we had been sitting there for a while… maybe 10+ minutes and the waitress had not come over once.
After about 15 minutes, she finally pops over and says something to the nature of «I’ll be right with you»…only she’s not right with us. It takes her at least another 10 – 15 minutes to come over and take our order, at which point she is completely frazzled, explaining that she’s new (the week prior had been her first). Understandable. Whatevs. I just want my milkshake.
So we wait, and wait… and Rusty grows some grey hairs, I finish filing my taxes for next year… and we still don’t have our drinks! Rus’ sister then approaches the «manager» who states that he’ll be right over with our drinks. He apologizes and explains that the restaurant had been empty all day and they weren’t quite ready for this «rush». Okay, whatever. I just want my milkshake.
Ten more minutes go by, still nothing.
At this point, Rus’ unc and sis are looking about the restaurant noticing that a party that arrived after us has already received their food and drinks… Not good. But really, who cares, as long as I get my milkshake!
She finally brings it out (hopefully she didn’t spit in it, please God). We all get our food and drinks… Except for Rus’ uncle who is still waiting on cheese fries. He gets them. They look disgusting. Everything looks pretty gross. I’m thankful (for once) that I didn’t order any food… I just wanted a milkshake people!
Rus’ fam is still pissed about the long wait. They ask to speak with the manager. Waitress explains that the manager is too busy. Also explains that our meal is comped and we can just leave… That didn’t go over very well. They keep demanding for the manager. She then breaks out crying, bawling… during her second week at probably what is her first job. I’m trying to calm the girl down, meanwhile the manager still won’t come out. I then get out of there. I can’t handle these kind of situations, crying and yelling and horrible managers, so I go outside. However, I think Rus’ fam proceed to find the manager and tell his a$$ off.
At the end of the day, our meal was comped and I got my freakin’ milkshake dammmit. Geez. I guess for $ 3.99, that $hit was too good to be true.

As far as fast food goes, it’s really quality tasting food, good portions & great cost!
We chose the drive-​thru route so no reviews of the inside or the service.