H&M

This place can be hit or miss depending what you’re looking for. It recently changed thing around and has a lot of basic pieces for work and play. The service is decent, no horror stories. They ve a decent size fitting room, with lots of rooms so their isnt much of a wait.

Checkout experience is miserable. Where most stores have ONE line for ALL cashiers, they insist on multiple lines. So of course, the line you are not in always moves quickly while you wind up behInd the person with 20 items who has their credit card rejected. SO FRUSTRATING.

Careless service. Little men’s selection. Wrong size labels on pants.

I can’t believe this place doesn’t have worse reviews. I went in to buy 1, ONE, dress shirt for work. After 15 mins in line, I was informed by a cranky cashier that there were open registers in a part of the store I didn’t know existed. Once waiting in the new line for 5 mins with ONE shirt held out, I approached the next open register, only to be informed that there were other people waiting in line. I don’t wish to be respected, nor disrespected, and the latter is all I got from H&M. That sham of a business will never get my money ever again. They aren’t interested in efficiency or helping people, only a paycheck and a day full of complaining about the people that make that paycheck happen…

I love H&M in general and this particular location is decent as far as selection goes. The downside is that there’s always an insanely long line for the fitting room and the checkout counter during busy days/​hours (like lunchtime during the week) and for some reason it has been about 400 degrees in the store recently, which doesn’t make for a very pleasant shopping experience.

To begin with, I love this store! Fashionable clothes and inexpensive prices. This particular location is great, the staff were very friendly and the store was very spacious and organized. It’s also in a great area to walk around downtown Boston.

I have been here many times since I love in the area. The store is somewhat organized, there’s usually very long lines but they carry decently cute stuff. They do have A LOT of accessories which is a huge plus. The men section doesn’t have much of a selection which is a bummer but I did found two shirts for my boyfriend and he loves them, they fit him just right.
The staff, on the other hand could work on their customer service A LOT more. This people are so rude. You walk to them and say Hi, excuse me… and they give you the biggest stink eye of life. Forget about walking up to the cashier, wish them a great day when leaving and getting a response back. The greater at the door is way nicer than these females and I’m sure he is contracted by a third party.

I like H&M as a brand. And I might be a little biased simply because of Gisele Bundchen via Tom Brady (and no — I am not interested in the gossip columns and the latest rumors about whatever! Really — Gisele just posted a cute pic of little Benny planting his first tree in their new backyard. Of course Tommy planted the tree and Benny was there to water the sapling! So all is good in paradise! FYI)…
So my expectations from H&M are pretty high. What disappoints me about this store in Downtown Crossing is that sometimes, the staff assumes that everything is hunky dory and it almost seems as if they are working with blind folds on. I totally get it that things can get heated during the Boston summers. But that is the point. If you are not so huge a store in DTX, it doesn’t mean you let the store operate like a cluster. That is pretty much the scene anytime you shop here after 5pm on any given summer day. And forget about the weekends.
My other big issue; actually a really big issue — with the layout of the store is the Fitting Room. It is bad enough the fitting room is in ladies section of the store (for any men to go from one end of the store to the other — if they do intend to not use the aisle space — like me — to have a public display of my character of being a dude who is totally ok, stripping in public and trying merchandise in the middle of the store. No — Thank you very much — that ain’t me, despite the fact that there is plenty a many inspiration for me to do the same, but no. Again, Thanks a bunch!). But is is really agonizing that if I do have to try a pair or jeans or a specific T shirt size between S and M, we guys have to go towards the fitting room via the ladies lingerie section. And trust me — it is a big one. And here comes the clincher — if I may. You walk through aisles and aisles worth of women’s undergarments only to arrive to the fitting room to see — a mile long line of — ladies — waiting to go use the fitting room. Now I think that is just not fair. I call it a double whammy. One would imagine the staff would allow 2 lines — one for men, other for ladies, But no, that ain’t happening… So I turn around, go through the very same lingerie section I approached the fitting room, go to the men’s section and try out one T shirt at a time — contradicting my principles — and select the one that works for me.
That very thought of being unable to try a shirt or a pair of pants, without going through this turmoil — always makes me think twice before going to this store. But then again, i give in sometimes. Thanks to the Brady-​Bun (d)ch (en)!! I seriously hope they reconsider the option of 2 lines — outside the fitting room, if somehow magically they do not create some extra room or 2 for men to have their own fitting room! My 2 cents. Happy rest of the #Summerof2015 ya’ll.

One of the smaller H&M’s I’ve been to. Wedged right between a TJ Maxx and a Marshalls, it’s definitely more affordable clothing than Macy’s or a lot of other stores in downtown or in general. The fashion isn’t particularly my style, but the mens side in this H&M is very small. My experience shopping here probably would’ve been very different if I was female just because the women’s section is quite literally the vast majority of the store. The men’s clothes are all very casual, but don’t really stand out in any particular way. While this wasn’t a bad experience in any way whatsoever, I probably won’t be back just because of the lack of selection for men.

Why is the men’s changing room NEVER open? The store it’s often in disarray but there usually are associates tidying up a bit. Great location at DtX. Id likely spend more of I could see what it looks like pin me before I purchase. The women’s changing is open but the line is as long as the check out line.

Disorganized mess and some of the rudest cashiers I have ever encountered. I mean if you hate you hate your job so much find another career.

love their clothes, always colorful, of high quality and fairly priced.
would recommend to others.

This is mainly for the girls working the fitting rooms. You’re in customer service– so how about we wipe the scowl of our faces and maybe greet customers without acting like degenerates? Who manages this place? The cashiers are even horrible– you have to wait in line for at least 15 – 20 minutes! H&M is awesome but this is by far the worst location!

It’s a huge H&M store, but woefully understaffed. I stopped in recently for one quick item, and when I counted at least 15 customers in line and only 2 cashiers, I turned around and left.

By far the best h and m in boston. I prefer this location to the one on newbury street. I did ask a sales associate for a specific item and she responded with an attitude saying that item was sold out and when I asked if she knew of something similar she just got snotty and told me to look in another room. Thankfully, I prefer to shop without the help from sales associate…

Great selection of reasonably priced merchandise. Lots of variety, prices, colors and styles. Nice location on the pedestrian part of Washington St.
Located next to Marshall’s and TJ Maxx, makes this block a really good shopping destination for good bargains.

The only good thing about this store is that it has a handful of fashionable items for a lot less than it’s competitors. Particularly because the location is downtown Boston their store tends to get some of the more trendy pieces. Their formal apparel for work isn’t bad either but don’t expect the quality to last for more than one season.
This location in particular however, has horrendous service. You will never wait in a line for less than 10 minutes. Any time after noon the store is trashed from people throwing clothes all over the ground. If you are planning on purchasing an item plan on additional 20 minutes to check out. I have shopped there multiple times because of the proximity to my office and almost always see someone leave the line after waiting for some time because it takes so long.

i mean, it’s h&m. i’m not sure i can say anything else of use than what others have said, EXCEPT that this is one of the only (the only?) local location that has maternity clothes. the selection is limited, but it’s nice to have that option.
BTW, you can tell what stores have maternity because those are the same stores that have a kids’ section. the maternity clothes are a few racks in the kids’ section.

LUNCH TIME — FRIDAY — DOWNTOWN BOSTON
This store it’s a joke. They have about 40 people waiting in line and the management wouldn’t even bother open the registers they have in the back. Is it a joke!!!
When I asked why the registers in the back weren’t open I was told by an associate that it wasn’t her the one who decided whether or not to open the registers. I used to work in a big clothing store like this back in the day and I know exactly why they don’t want to open the extra registers they have in the back — because it takes extra time at night to close 2 or 3 more registers. UNACCEPTABLE!
Horrible service!!!
I like the store but the district manager needs to step in. such a busy location and they keep the registers CLOSED
When I went to try on the items in the fitting room the associates there were more busy FOLDING the clothes than making sure the customers were okay. I bumped into a rack because there was too much crap thrown around there.
CHANGE the management PLEEEEASE

This review is not about H&M clothing, which at its many affordable price points varies in quality.
This review is about the experience of shopping at this location, and it is one of the worst retail experiences ever. What makes this experience unfit for mankind?
– Clothes are unorganized and thrown like its the Garment District.
– Fitting rooms are shut off and limited to one.
– Checkout lines are insane.
– No employees around to help you find anything.
Really, H &M? You should send someone from corporate to help get this store in shape.

This store can be hit or miss depending on when you go and if the staff have had enough time to straighten it out. I’ve been when it was a mess with clothes on the floor and I’ve been (like today) when it’s clean and the staff are singing along with the songs playing.
The cashier I had was TERRIBLE… taking so long to take things off the hangers and then however she rang it up I did not get $ 23.00 in discounts that I should have gotten. I then went to another employee (who had a clipboard and I thought would be a manager) who helped me out a lot and put the money back on my card. So, again, hit or miss.

H&Ms are usually crazy busy and full of people – this one is no different. In fact, it’s even busier than the ones inside malls, since it’s on bustling Newbury Street. It’s got two levels of STUFF, including men’s (lower level), and fitting rooms on both floors.
If you can find something you like, snatch it up quickly, because it will go fast – if you don’t take it, then there’ll be a line of teenager girls ready to take it off your hands. Though, to be fair, I did once have this H&M hold a particular dress I wanted (a sales associate called from Cambridgeside Galleria the night before), and they did have it behind the counter when I came to pick it up (lunchtime, weekday). Impressive considering how busy it was for a Tuesday or Wednesday or whenever it was!

Yeah, the clothes are decent. They look good and last you a season, sometimes more if its a blazer or jeans. However – the staff totally blew it.
I literally (no…I literally literally… not just using it for emphasis) walked around for 5 minutes trying to find an associate on the floor (aka, not at a cash register with a huge line) to ask a question. I finally gave up and was not able to find the right color/​size combo for an item I was planning on purchasing.
The lines are ridiculous, for the cashier and especially the fitting room. Come off hours or prepared to do a guesstimate on size if you plan on being their less than 30 minutes.