Puddle Car Wash

WTF??? We paid for the best car Worsch available that included washing and cleaning the mats. What we got, was a worst three quarters of the car, the front grill and bumper totally untouched, and five car mats completely soaking wet dripping who put back into the car. I don’t understand why they would do that, you know the mats were dripping when they carried him back to the car, but they just tossed them back in and said come get your car! There was water inside the back window that had dripped down that they had and wiped off, quite a bit of it, and they didn’t wipe down any of the vinyl interior at all. If they had dried off the front of the car with towels, I would have thought it would at least taken off the dust that was on all the chrome. Bugs dirt dust all were left on the front of the car, like it had just had water run over but nothing else. Now we’ve spent two hours with a brush in the bathtub and then because of the weather we couldn’t dry the mats, so now they are being walked on upside down on towels, and laid in front of the fireplace, which has to be on high, so now the windows have to be open, heating Boulder. You’re welcome Boulder!

My car had a lot of dirt on it from the snow and driving on wet highways with gravel on them. I had the exterior only wash, and when they were done drying it off, it was left with swirl scratches along the entire driver’s side of the car. It seems whoever was drying that side had a rag with sediment on it that is scratching cars. Now I need to find someone to cut and polish the scratches out. If you care about your car’s paint don’t bring it here. It’s obvious the folks drying cars couldn’t care less.

I am a car guy and would never let these people touch any of my cars after I made that mistake once. My wife went there a few times this past year, 2015, because she didn’t have time to do it herself on her way to an appointment. She will never make that mistake again.
— drop cloth that they wipe off your car on the ground (picks up dirt) and then keep wiping your exterior and interior with the same
— the car is still dirty in multiple places, every time. And no, I am not referring to heavy mud or anything extreme, just referring to standard road dirt that should come off
— a healthy individual can hand wash the car for half the money and do a much better job in the same amount of time across the street or at any other self-​serve car wash. Or use a car wash at a gas station nearby (both the one on 28^th and Valmont and the one on 28^th and Iris are good and do a better job for less than half the cost).
I understand that people want to feel good about paying a premium price to «treat» their car well. But you actually most likely end up scratching the paint and watching guys literally jump in and out of your car hitting the inside of your door and jumping in with dirty shoes.
As a previous reviewer said, if there was another «full service» car-​wash in town these people would be out of business.
If you want to pay more than anywhere in town, get a dirty car back and very potentially have scratches in your paint or dash then this is a good car wash to go to. One star is two too many for this place.

Hopped in my car after having it cleaned and drove away. As I was driving, I started to notice what a poor job they did cleaning the interior. Went back and they spent several more minutes cleaning the interior. Still had to clean the windows, mirrors, and the interior when I got home. Paid $ 13. Will not be returning.

This place is so rude. They do what they want to do and not what the customer wants. Took my car there 3 times to get it washed, each time i had to turn around as «we are not doing interiors today». Are you serious, 3 times. Why are you not doing interiors? «so we don’t inconvenience other customers» well you have inconvenienced me 3 times… Usually in a business you look after your premium customers, i pay 3 times the amount to get my car washed inside and out yet i am put on the bottom of the priority list. LEARN HOW TO RUN YOUR BUSINESS!!!

STAY AWAY! WASTE OF MONEY!!!
This place sucks and they truly don’t care about you or your car. I only went to The Puddle due to the fact they offer vacuuming, which is $ 15 for SUV. You can pay $ 10 for a fairly decent gas station car wash and never have to deal with this awful place.
Vacuuming job is pathetic, couldn’t even tell they touched the inside. I would also like to add that the inside of my car was empty, no water bottles, nothing on the floor, nothing anywhere. I was trying to make it easy for these people and they still do a half assed job.
Don’t even get me started on the «hand drying» they brag so much about. When you get home, you’ll have water spots all over your car, down both sides of the vehicle, back and windows. EVERYWHERE. Horrible!
To top it all off, I’m pulling out of the parking lot and my hood is popped. How does someone un-​latch my hood and either don’t notice (or care) the beeping and flashing light to do something about it. Lazy and just all-​around an awful business model

I have been to the Puddle almost once a week for six months. They are not perfect, but they get the car clean. I may have to clean out the bottoms of the cup holders, but I always feel better when I drive out in a clean car.

I have been through the Puddle Car Wash HUNDREDS of times — yes I have lived in Colorado for a long time, and no — I don’t have the Northeast /​Midwest bitchy attitude that the recent arrivals seem to have.
This is a great business, that delivers EVERY time. I have never had a problem, and have witnessed them get right on top on any customer questions or situations. Very friendly staff right when you pull in — and inside at the counter.
So I was somewhat bewildered by some of the negative comments here — and I suspect these are people who just love to complain — and hide behind an internet profile. They probably go afterwards to the Starbucks and rip on the poor staff there.
The Puddle has a fair price for a great service — and remember, they have the polish shop if you really want to get your ride spotless.

This car wash is terrible and they don’t own up to there mistakes. They over extended my trunk while cleaning and broke the hydraulic lift. After reviewing video footage of them clearly doing that, they still denied and refused to fix.

UPDATE — Puddles contacted me via Unilocal and have definitely rectified the situation. I love Puddles and hope to be back soon!
After checking with your website on Sunday to verify you were open I arrived at your store to a locked door. I even went back online to verify I was not crazy and confirmed that I, indeed, was not. As a repeat customer it was a bit upsetting to have double checked this only to be shut down. It was only after coming to the site today to write this that it came to my attention that «Puddle Says» that you’re closed on Sunday’s due to «lack of» staff? Unfortunately this message is not the first one shown (Sparkling clean in minutes is) and it takes a customer clicking on another one of your pages for the Closed Sunday one to appear. It seems this should be the first and most apparent message. Perhaps to alleviate future customers aggravation. I’ve since spoken to two other colleagues who literally had the exact same experience… I’m hoping you can rectify this in some way shape or form, as I do want to continue being a loyal Puddle customer!
This would have been the message I sent to Puddles. Instead their «contact us» section of their website does not correctly work and I’m given an error message. Since going on their website earlier to try to send this, it appears the closed Sunday banner is now the main one. Perhaps the mobile display just showed something different? Doubtful. Anyways, what a pain…

*Edit — the comment from the puddle manager below is untruthful. I was present at the time that my lock was picked, and no video was taken. I asked the manager to furnish the video, which they were not able to do.*
I’ve been a customer at the puddle for about 15 years. If you are unlucky, which I was today, they will lock your keys in the car. Long story short, they had to pick open my car, and in the process they scuffed the paint finish on the body of my car, and scratched the dash trying to depress the unlock button. The worst thing about the situation is the manager is the one who picked the lock, and he did not acknowledge or confess the marks he left on my car.
If you are lucky, you will get the standard half-​effort job that I’ve come to expect from the puddle, which looks like this: water dripping from your car as you leave the lot, despite ‘hand-​drying’, which leave marks as it dries. Smears cover the windows. Interior surfaces are only partially wiped.
Pathetic at best.

I’m so angry at this place. They don’t deserve this star at all. Not only did I have to get my car rewashed after paying $ 20.00. The second time they still messed up. They sprayed my window and forgot to actually clean my window. Then it dried on my window and wouldn’t come off. The guy then accused me that I did it when I promise you I didn’t.
They don’t actually care about your car. They care about quantity not quality. They are lucky that they are the only car wash in Boulder because if there was another car wash in town, this place would surely go out of business.
P. S. Dear Puddle car wash: putting soap on the car then rinsing it off doesn’t actually do anything. Then when my car comes out and is ready to be dried, don’t use my windshield wipers to clean the windshield. It leaves a line which defeats the purpose of you being there.
I promise you they will never see me again. I’m just sad I waisted my time.

Went in to get the interior of my car cleaned out after I had been at the dunes for a weekend. They cleaned out the floors and some parts well, however I still found small piles of sand accumulated in door handles and cup holders and such. There was also a decent amount of dog hair left as well. Pretty disappointing, I feel like I could have done a better job myself.
They did do a quick clean on the outside of my car which was great since I didn’t know it was included with the interior wash.

How great the employees are at Puddle is what keeps me coming back.

I came here after a road trip with two hairy, shedding dogs. I really just wanted my interior cleaned and vaccuumed, because knowing that I live in Colorado, the moment I get the exterior of my car cleaned, it’ll rain.
I bought the $ 11.99 deal and was attended to immediately. After watching my car go through the machine, I watched the gentlemen dry off the car and clean the windows inside and out. The entire process was maybe 10 minutes (so, if you’re looking for a quick in-​n-​out service, they’re pretty fast!), but the inside of my car was still filthy with dog hair. The windows looked nice, the dashboard was clean, but there was still so much hair. I’ll probably save money next time and go to a self-​service.
Pros:
Fast
Clean windows
Cons:
Price
Shoddy service

Puddle fails again. How is this satisfactory? I even paid for the hurricane! It’s awkward really tell these hard working people to go back over things. Why isn’t it done the 1^st time?

I have to say I was very excited to come here. The business looks great and the employees I had heard were super friendly. I was not let down with either. The staff was super nice and gave detailed information about their services and packages.
The service, however, was not great at all. Being that I was in a rush I didn’t inspect the job very closely as all but once I got home to see everything they missed, I was quite disappointed.
The outside of my car had dirt left around the bottom, there was bird poop still on top of the trunk, and the windshield had dirt left on it. The interior was nothing special and in fact I ended up cleaning the inside myself. They had missed tons of areas around the sides of the front seats and didn’t vacuum the floor around them. There were dirt scuff marks from my shoes still left on the driver door and the cup holders hadn’t been touched. I did have my floor mats washed and I understand that they cannot be completely dries but they left then soaked and I had to leave my windows rolled down to let them dry while they were in the car or else my windows would fog up from the condensation.
I can’t say I have found a great car wash in Colorado but this one experience was probably the worst I’ve ever had.

This review is based on many visits. They are the only game in town, but I am positive my 3 year old could do a better job. If you have a dog like me it isn’t worth going. I have tried everything from tipping the vacuum guy before. Nothing seems to work. I will not go back and recommend you don’t either. Disappointed once again.

I keep giving this place a shot because it’s convenient. I paid 35.99 for the hurricane and in disappointed. See photos.

Also, I forgot to add that my dash was not properly wiped down, and my navigation screen was left caked with dust.
AWFUL establishment!