Verizon

Verizon installs hacking software on your network when you are setup. Try and install their equipment and setup your wifi yourself to avoid their invasive software… nope. They will push the virus down to your router and computer the next time they have to do an update on your service, which they send bullets out several times a day. Try and unload their illegal sniffing software, and they’ll throttle your 5^th node so that your internet service crawls. Verizon is constantly monitoring your internet usage, the shows you watch and EVERYTHING privately held on your network/​computer system in your home. Verizon LIES. Plain and simple. They do not provide you internet service, they abdicate their service provider duties to a third party. If that third party screws up, you are without service and Verizon employees will tell you that there is nothing they can do.

Note: This is the Verizon store that was at 2478 W Brandon Blvd which had moved to 2444 W Brandon Blvd. Same shopping plaza, just a few doors down. This is a FIOS store ONLY, they do not deal with cell phones.
Lucky me, I had to come here twice in a week. And yes, lucky me, the service was fantastic!!! First time I had a woman named Jessy wait on me. My contract was expiring and my bill would go up considerably so went in to see what they could do to keep the cost somewhat reasonable. She spent an hour with me trying out different plans and discounts until we came up with something I would be happy with. I walked out with the same amount of channels, plus free HBO for a year, faster internet, and a price lower that what I was paying. Not a huge difference, but much better that what it would have been if I hadn’t gone in.
A couple days latter we decided to return a converter box that we really didn’t need which would take another $ 6 a month off the bill. We were met immediately by Rex. He was awesome! Again we ended up there for an hour talking, laughing and learning lots of interesting new things. We actually had a good time.
If you need to update, change, or add something to your service, go to the store. So much better than anything that will be offered to you on the phone. Ask for Jesse or Rex, they will take great care of you!

#178
Came to turn in an unneeded digital converter and to save $ 6 a month in the process. Rex took care of us very professionally and spent almost an unhurried hour with us answering all our questions about the equipment we currently have and then showed us what was now available. He also showed us time saving tips on how to use what we have.
If you have FIOS and need help or whatever go to the Brandon location and ask for Rex. He is awesome

I went in a Monday around noon. Only had to wait 5 minutes. They were able to answer my questions and provide me with what I needed.

Telecom giant Verizon wants you to know that you matter to them. That’s why they have a check-​in system right at the front door, but if you’re old and crotchety and shout a lot, you can just skip all that so some minimum wage schmuck can help you call your grandson on your iPhone 3.
Awful, slow, and borderline rude service that takes eons to do anything simple. Basic requests such as «I’d like to change my service date» are met with layers of red tape, dead-​eyed stares, and utterances of «well I’ll see if we can do that for you today.» Doing me a favor by allowing me to pay them $ 110 a month, such a generous group of people.
The rep I was working with took my cell phone out of my hands and walked into the back with it. He needed my order number from an email — I guess he couldn’t write it down. CUSTOMER SERVICE PROTIP — Don’t ever do that.
After multiple reassurances of what I’d need to get running for home service, 62 minutes on a phone call, 3 hours with a tech in my house, I got internet, no phone service, and a single SD channel (WGN Chicago, for those of you interested).
Returning all of this stuff went just as smoothly. A nice lady with a fabulous mustache demanded to know why I sat at her desk (I was told to by someone else) and then was incredulous as to why I would want to return equipment. Then, after finally returning the equipment and leaving, I received an email telling me I was going to be charged for the rest of the stuff I kept (I turned it all in). Keep your receipts, people.
And then today, July 15^th, I get an email. «Your scheduled service for ⁷⁄₉ is coming up!» A terrible interaction from start to finish, and because of ridiculous levels of incompetence, I doubt I’ve seen the end of them.

Worst service experience ever. 6 employees moving at a snails pace while 31 customers stand or sit waiting… The manager does nothing to help speed things up or at least reset the clock by talking to waiting customers. Instead he ignores them. At one time, two employees were helping one… It would be best if one transitioned to help other customers versus the perception that it takes two to help one customer…
Right now, an employee in tech/​Custer support is watching TV in the back. He could be working but perception is that he is watching TV while customers are waiting…
40 min waiting and counting…