Sleepy’s

Guys, if you go anywhere but here you’re crazy! Kathie is the manager– she’s down to earth, realistic and never tried to up sell us! We came in with a mattress in mind, but because we saw that mattress at Macy’s she didn’t have it. She showed up the next best thing and allowed us to see one above in price and one below. We ended up with the midrange mattress because she helped analyzed the way we sleep and helped us picked the one that matched the science. She honestly made the whole trip worth it and I can’t wait to get the mattress!

I walked into this brookline branch because it had a good rep, and indeed, Randy was very helpful and found exactly what I wanted. The store is clean, well-​maintained, and because it has a high business volume, it continues to prosper. Highly recommended.

I recently purchased a mattress from Sleepy’s in Brookline and I would recommend it to anyone who is in the market for a new mattress! I worked with Kathie… or I should say Kathie worked with me to accommodate a very tight delivery schedule around the holidays. The delivery service was quick and professional, and when an item was left out of the delivery due to a back order, Kathie took care of it without delay. She was great! The mattress that I purchased (Simmons Beautyrest World Class Recharge Shakespeare Luxury Firm Super Pillowtop Mattress) is the most comfortable mattress I have ever owned. The pillow top makes the mattress pretty deep, so you’ll want to make sure you have sheets to accommodate that… but it’s worth the extra looking around for sheets because the mattress is that comfortable!

Came here last week to get a new mattress and Ms Kathie Ruberto helped us so much as she’s really knowledgeable, doesn’t pressure at all, gave a great price and quality. She’s just an awesome worker and really knows what she’s talking about.
Thank you again

Extremely disappointed in so many ways. At first, the two sales reps here seemed nice, but quickly they turned into the used car sales people they may as well be. Do not even think about believing their «bottom line prices.» After hearing «I’ve been in this business too long to lie to you, this is the lowest possible price I can offer», ten minutes later the price had dropped $ 1200 for a mattress. Okay, so pressure sales tactics and shady pricing is to be almost expected, but wish it was different. Now the worst part was when after being promised that we could try the mattress for 21 days under their policy that the exchange and disposal fee was only $ 150. We did not like the first mattress so went back in to change it up. While they honored the exchange, they tacked on another $ 100 to this fee. Worse was their complete disinterest in helping select a new mattress as they already had their sale. In fact, both sat on their desk eating messy food in front of us while we asked for their help. Then the kicker, the «price» listed as the sleepys everyday low price for bed + box was $ 400 less than the price just for the bed. They decided that we couldn’t qualify for that lower price and basically said take it or stay with your expensive mattress that you hate. Note, we were shopping for a fairly pricey mattress from their upstairs collection. I’d expect far better service when spending a small fortune on a mattress. The only redeeming quality of the whole situation was that two other friends wanted a mattress at the same time and we steered them clear of the whole Sleepy’s «Experience» and sent them to the online start ups that actually stick by their word.

Kathie has a lot of positive comments on this page for good reasons because she is awesome. We came to look at queen size mattresses and she must have showed us 20 of them, explaining the details of each one. We were both a bit tired after work (I think it was 6 pm) but Kathie was patient and let us take all the time we needed, answered all of our questions, and did not get tired of us walking back and forth and trying the same few mattresses over and over. We ended up with a great mattress delivered two days later. If I were to make a list of excellent mattress salespeople, Kathie would be #1. I will not do that because its a weird thing to do, but that should not detract from Kathie in any way. Good job Kathie.

I recently went to sleepy’s in search of a new bed. When arriving Kathie welcomed us and was incredibly helpful. When browsing she was incredibly helpful and knowledgeable about our options. We had a limit on what we wanted to spend and she showed us every option available. She even went into the inventory and found something in the warehouse that was exactly what we were looking for. Overall great experience would recommend kathie to anybody looking for a mattress.

Back in April, we needed a mattress for our own bed and searched everywhere, comparing prices and brands. I went to Sleepy’s at least four times to get information and Kathie was very patient with me. When we figured out we couldn’t do better than Sleepy (best individual clear advice, price-​quality ratio and customer service) we went back and bought a mattress.
Four months later, we moved and needed two more mattresses. This time we didn’t hesitate. We went straight to Sleepy’s. And Kathie’s advice was once again excellent. And we got a great «returning client» discount.
I would recommend this store as a one-​stop-​mattress-​shop in Brookline.

First time to buy mattresses. Luckily I had Randy to help me. He was really helpful and friendly. Even though they have a busy season they managed to ship the next day. Great shopping experience. Thank you so much for all your help Randy!
Update
Changed from 5 to 4 starts. After three weeks just realize that they never refunded me the product I had returned. Called in today and was told there are two steps to do the refund and someone missed the second step. So, if you ever return things at this store make sure to check your account statement so you get refunded.

After sleeping on a horrible mattress the last year, my girlfriend and I decided to treat ourselves to a new bed. We had an excellent experience with Kathie. She really took the time to listen to our needs and explore all the options. She also listened to our budget constraints and worked with us, without pressuring us to go outside of our price range.
I honestly never expected to have such a positive experience buying a bed but the service here really blew me away. I highly recommend anyone looking to get a new bed to go in and speak with Kathie. I know I will be taking all my business here in the future.

My wife and I were in the market for a new mattress and we stopped by the Sleepy’s on Beacon Street just to look and ended up coming out with a mattress set and two pillows. Randy, our sales person, was helpful, knowledgeable, friendly, and not at all pushy. He took the time to listen to our needs and wants before making recommendations and having us try out various mattresses. The delivery went smoothly and easily. We love our new bed and had such a great night sleep that we went back into Sleepy’s to thank Randy the very next day! Thanks again!

This store, and Kathie in particular, deserve praise for making the process of buying a mattress easy, transparent, and enjoyable. I showed up near closing time, and Kathie took time to educated me on options within my budget, staying well after the store closed. Kathie even got on the phone with the main office to coordinate an out-​of-​state delivery, which ended up working out seamlessly. I’ve now had a month with my new mattress, which is the most comfortable I’ve slept on. A big thanks to Kathie and her crew, who make this an outstanding Sleepys.

I can’t say enough about how surprisingly pleasant my experience was at sleepys. All the staff was extremely helpful and their products are unbelievable. A special thank you to kathie the store manager who was very patient and super friendly! I would recommend this place to anyone looking for a matress. i can’t wait to go take a nap!

Sleepy’s made it so easy to buy our mattress! We went in with a price range and style in mind and the manager worked with us for exactly what we wanted. She didn’t try to upsell or change our minds. She really listened and showed us options that worked for us. I really appreciated that. Ordering and scheduling was very easy. Overall a very smooth process and the staff was great.

Went to Sleepy’s with a strict budget in mind and Randy was completely understanding. He was patience and showed me all the options that fit within my budget. Randy also knew I wanted to get my mattress ASAP and communicated all my options for the speediest delivery.
If you go in, ask for Randy!

After going to other Sleepys and other chains, I had by far the best experience in this Brookline location and got a great bed for an awesome price. Kathie was very helpful, friendly and not-​pushy. The whole experience was quick and painless. Will definitely recommend it to friends.

I needed a new queen mattress set so I decided to go to sleepy’s…
I also checked their website about specials and prices before I walk in store.
I like my mattress little firmer. after I studied their website.
I wanted to try three different models, firm queen size mattresses.
Sleepy’s is on great location and very close to my house.
I went in to sleepy’s and was greeted by beautiful Kathie.
She was very helpful and professional.
I had a great deal and I love my new mattress…
Thanks to Sleepy’s and Manager Kathie!

If you want to get a great mattress and leave with a smile go see Kathie!
I needed a new mattress and was very hesitant due to the horror story’s of mattress sales. I decided to go to sleepy’s as I read fellow Unilocaler’s great reviews and decided I will take the plunge.
I went in and was greeted by the Manager, Kathie. Who was very kind a courteous. She LISTENED to what I needed and did NOT try to upsell me.
She found me a great mattress at a very fair price, and was very up front the whole time.
IF you need a mattress go see Kathie!

So, they matched the price that I found on the internet. Good start.
Then I showed up this evening to pick up my mattress and as I walked in, someone who clearly worked at the store walked out and headed down the street. The doorbell dinged but the store appeared empty. About 5 minutes later, someone else from the back of the store wandered up and awkwardly said, oh hey. I said, I’m here to pick up my mattress (PS, I had told them over the phone when I was coming in). This guy says he’s being trained, doesn’t know anything, and the boss just went out to get food or coffee or something. He tries for 10 minutes to find my order (using my phone number) and when he finally finds the mattress, has no idea how to close out the sale. Brilliant.
So, manager comes back, doesn’t say hello, make eye contact, offer to help, apologize for being gone, explain anything about the product, nothing. Walks up, looks at the computer, says I’m all set and tells me to sign the receipt screen. I ask what I’m signing. I’m about to spend $ 1,000 and I would like to know what I’m agreeing to, and the mattress is in a box so I can’t see it to know if it’s undamaged or not. He tells me to just sign it and he can’t show me the document until it prints out. I ask if there’s any warranty information I need to know. He says no, it’s on the tag, just don’t take the tag off. I ask, what if it’s damaged, he says just call 1 – 800 SLEEPYS. Okay.
So I get home, unpack the mattress, and the warranty card (not a tag) says that if the mattress has been sold more than 6 months after the manufacture date on the card, the warranty is invalid. Date on the card, March. Purchase, October. Great. Call the store, same evening, talk to the same guy, and he says that the warranty is valid. I say, really, then why does the card say it’s not? He says the card doesn’t matter. So I’m just supposed to take his word for it, even though the legal document I’m holding in my hand says differently. Right. He says, call 1 – 800 SLEEPYS and customer service will work it out. I ask for his manager. He says he is the manager. I ask who he answers to and for their contact information. He refuses to provide it. 1800 SLEEPYS is now closed for the day.
So listen bro, I hope your manager is reading this right now and I promise you, if you sold me a mattress with an invalid warranty IN ADDITION to generally being an incompetent, condescending jerk, I’ll make sure they know all about the thoroughly crappy way you handle people who spend money in your store. Also, now everyone else who was considering purchasing a mattress in your store knows too and maybe they’ll go find a store that understands the meaning of customer service.
Also, I’m pretty sure any contract someone signs (perhaps one like Sleepy’s «we can never be held liable for anything ever if you sign this document in order to pickup the thing you already paid for» contract) is invalid if they weren’t able to read it first. Just a heads up.
This happened on the evening of October 9^th, 2013.
I gave two stars because the mattress is fine.

If I could give more than five stars, I would.
Both Kathie and Randy were extremely helpful in purchasing my new mattress. They are very knowledgable about their products and, more importantly, how to choose which mattress is best for you. As a business owner and salesman, I appreciate that it can be difficult to convey everything you need to without seeming pushy, but even on a major sales day, I never once felt rushed. Both individuals have a personable approach that makes you feel comfortable in your decision to buy from them.
I know that I got a great mattress at a great price. I quite frankly might have made the wrong decision without their insight. I have an expensive mattress now and easily could have been upsold to something that wasn’t right for my back, but Kathie and Randy helped me make the right call instead of selling myself on something that I didn’t need.
Thank you both for all of your help. Customer service of this caliber is hard to come by.