Pilo Arts Hair & Skin-Care Center

Yesterday I went in to donate 8 inches of my hair to Revlon. I had Monica as my stylist and showed her the shoulder length style I wanted and that I wanted 8 inches cut. The entire time she was doing my hair she was talking about how she never likes taking this much hair and how I can curl my hair or put up the front with a clip until it grows longer. She seemed as if even she hated my cut! At first I thought it was a drastic change and that’s why I hated my hair so much!!! Well, I have come to the conclusion that I hate my hair because it is BUTCHERED! It is uneven and this woman took over a foot of my hair instead of the 8 inches that I had asked for! I am going back Thursday to get this fixed but no matter what I hate the length and they can not fix that or give me more length! I will update this review after my hair is «fixed» on Thursday.

Worst haircut ever. You would think with the price they charge for a haircut, I would look like a movie star, instead for the past month I’ve been trying very hard to get my hair into some kind of style but to no avail. Give me the $ 10 shops any day.

This place is disgraceful. I went in a month in advance to make an appointment for makeup for me and my sister. I wanted my sister to be pampered for her Engagament party. I went in gave the woman at the front desk my information along with debit card and she handed me a card with the name of the makeup artist and the time and I went on my merry way. The day of my appointment I thought it was weird they never called to confirm, so I called to confirm and they had no recollection of my appointment. They gave me the run around and even had the audacity to tell me that I picked up a card and put the name of the artist on their myself. Not to mention they said they would call me back in ten minutes to tell me whether or not I needed to make other accommodations because she had bridal parties booked and simply couldn’t see where she could fit us in. She made me feel as if me and my sister were not important (not to disrespect the brides of course they are important) but that is not how you run a business. Thankfully the salon Da Noi a few blocks away heard my story and helped me out. My advice is to take your business else where, this place is rude, high priced and unaccomdating.

Alessandra is the best! I have very curly hair and she is one of the very few people who I can trust to cut it. She cuts it in a way that looks great both curly and blown out. She has a good eye and offers suggestions. She is super sweet!

My Bridal Party, (5 girls) and I used Pilo Arts for the day of my Wedding. Each of us left Pilo looking absolutely GORGEOUS. I ordered some bagels and juice to be delivered there upon opening, and much to my pleasure, it was completely not frowned upon by staff or management. Instead, I was hailed as a very responsible, thoughtful Bride. Hooray for compliments! :)
Fendi did my hair, and what an outstanding job she did!!! I had brought her a picture for my trial a month prior, and was impressed. The day of? I was FLOORED by the perfect job she did!
Suzanne did ALL of our makeup, and her makeup artistry skills were full force on my Wedding Day! Although my makeup idea differed from hers, she very reasonably explained that the day was going to be over 100*, and she didn’t want the makeup to wear off. I eventually relented, and I’m so happy that I did!!! My makeup stayed true and perfect for 13+ hours!
Between Suzanne and Fendi, my Wedding Day looks could not have been better. THANK YOU BOTH!
The staff at Pilo, while having a notorious reputation for being snooty and aloof, was anything but. They were accommodating, patient, and friendly.
I’ve given them only four stars because of a mishap which under no circumstances should have happened to one of my Bridesmaids. She has a tattoo on the back of her shoulder, and our priest insisted that it be covered during the ceremony. When she made her appointment at Pilo, she asked if they covered tattoos, and was informed, with absolute conviction, that they did indeed cover tattoos ALL THE TIME. Being nervous about this, she called several times during the subsequent months leading up to the Wedding Day, and was again and again told the same information. Upon arriving on the day of, while having her makeup applied, she was informed that they did NOT cover up tattoos, and didn’t possess the required supplies to even attempt a good coverup job. WHAAAAAAAAAAAT? But, what about all of the phone calls and assurances by different people that tattoo coverage happened on a regular basis? Oops, sorry. No one knew who she had spoken with, and they simply apologized. Disaster averted — we covered it up with a couple of band-​aids, and decided that we would say it was a surgery. NO ONE WOULD EVER SAY ANYTHING ABOUT A SURGERY!
All in all, we were all extremely happy with Pilo and I will definitely be returning in the future!
Cara & the Girls
Wedding: 7.19.15

I had Alessandra as my colorist. She was very nice, but did nothing I asked for. Told me completely different prices than what it came out to be, and my hair basically looks exactly the same as before. I wanted to go darker, my hair is still light $ 220 later. She left me by the sink for 45 minutes and was in the mirror curling her hair, forgot about me, she was more worried about doing her own hair. First and last time at Pilos, def will go back to Da Noi 100%, they don’t lie about their prices and they care about their customers. The other employees were nice and helpful to me, just not the one that mattered.

Suzanne is a tragedy, she did my prom makeup and I started crying. They say they use expensive makeup brands on the site but she used 1 $ elf makeup, stay clear of this place.

I have never been to Pilo Arts before but since I had a gift certificate for a cut and blow, I decided to have my hair colored as well. Rano was my hairstylist and at first I was uncertain whether I was going to be happy with the outcome. I told Rano that I wanted something that would frame my face and have layers. She did the rest. After coloring my hair she gave me a cut and then a «Brazilian Blow Out». My hair, which is naturally curly and to me very unmanageable was now as straight as a board. I posted the pic on Facebook and received about 40 comments and likes. It was amazing. Some people did not even recognize me. I felt more attractive than I had in my entire life. I have Rano to thank for that and will definitely be back in a month for the same treatment. While pricey, you really do get what you pay for at Pilo Arts.

Good job but too expensive and the people that work here have attitudes

I have been going to Pilo Arts for years for everything from trims, haircuts, color, highlights, ombré, updos, makeup & lashes. Alessandra is the girl to see if you want great hair and Suzanne will make you feel like a different person with her makeup skills. I have never been disappointed with any service I’ve received and find their prices comparable to other salons in Bay Ridge.

Came here with gift certificate. Seems like this place gets a lot of hype, but it is just average. Décor is a bit outdated and could use some renovation. As far as the hair cut. nothing special.

I needed a change. Opted with Ombré with a Master stylist. I’ve had an ombré before and loved it. Cost me a fortune and I left not completely thrilled with the outcome. I thought it would grow on me but I just ended up hating it. $ 240 down the drain. The color just did not suit my face whatsoever and made my hair look completely dead. So I came back one month later and just wanted to go back to my normal brunette color. The ombré ruined any hope I ever had in ‘change’. Bleh. So I had Colleen to fix me up and she was lovely. Listened to exactly what I had in mind and went above and beyond to make sure I loved it. I will be coming back to her for now on for future cuts and color.

The management and owners need to get over themselves. Overbooked, snobby managers, bored, miserable employees. I heard that management makes their employees write good review about themselves so that it will push a way the legit bad reviews, although the owners have problems believing there is anything wrong with this place. There are so many other places in Bay Ridge with less attitude and just as much, if not more talent. Pilo is the worst.

People are nice but i think it was so expensive for just a minor cut that took less than 10 min. ($ 50) really?! Everywhere else is $ 25 or less. The stuff is great though.

Pilo, where do I start?
Date of service 2÷14÷14 yup valentines day. Not my choice this was a «SURPRISE I made you an appointment to get your hair fixed»! Um what? Yea my boyfriend knew I was really hating my home dye job so he called the only salon he remembered from his childhood and made me a surprise visit. Ok that’s sweet and all but really ladies, we know how long these kinds of salon services can take and to boot what does he know about what I want or need? So I asked «uh what did you tell them I needed done?»
Blank stare, «to fix your color.» NOOOO I thought, I needed color correction. Ok so I’m thankful and stressed.
I get to salon, it’s swarming which I expected. It’s valentines day! My colorist Don was super friendly, personally I liked him. He listened and he told me what I already knew, color correction is difficult and would possibly take 5 hours, lots of processes etc. so we settled on highlights and toner. FINE! My one, one demand was no zebra stripes and no spaghetti blonde noodle looking hair. You guessed it. I got both. I have to say he didn’t rush me I asked lots of questions because I had never has professional highlights. So when I saw very even spaghetti type strands I was worried. He assured me they would get toned down and disappear. They didn’t. I left after about 3.5 hours. AMAZING blow out! Sad about the color. I was happy my 3 tones of black, brown, and ?? Were now more even but I hate stripes! And I hate spaghetti hair! I tipped everyone as if I loved it. Because they did preform a service. I just didn’t like it. I was asked by the manager how i liked it I told her I wasn’t sure on the tone or the stripes. Because seriously I think I was in shock. She told me if I didn’t like it to call them Ina few days. The people working here are great.
The salon is dated, old and a little broke down. That maybe should have been my first clue. But hey it’s a Bay Ridge Icon! I think Don is a great guy, really. I just also wish I was Unilocaling then because I would have probably not gone to a salon with 3 stars. Do I feel spoiled and bratty for not being happy with a surprise hair day, kinda.
In conclusion I ended up calling back the salon and spoke with the manager woman again. I can’t remember her name. She offered to have me come back and have them put another toner on it I did. It helped but it wasn’t fixed. In a city as amazing as NYC and it’s boroughs I really think this salon needs a YOUNGER management. The techniques are, dated. I don’t know maybe it’s the local charm everyone comes back for?
Sorry pilo I wouldn’t come back for hair but I would for the gel mani!

If I could give this place a –10 stars, I would. Because if you don’t have a Brooklyn accent, its clear they don’t think you’ll be a regular so they just go ahead & do what they please without a care in the world.
The stylist I was given, an artistic stylist called Mohammed, the highest level they have, didn’t listen to a word I asked for — one inch below my chin, instead he gave me one inch above my chin. Not a big deal if you have hair going down the length of your back, but its a huge difference when you’ve looking for a choppy bob, blunt cut all one length. I asked for a color correcting toner, I got a single process dye job. And when I even asked why my scalp was burning, that I’ve never had this with a toner before, I was told «don’t worry, its a toner.» 3x I was told I was getting a toner by the stylist. Well, it does look great, but its not what I asked for! And if you don’t offer a color correcting toner, JUST SAY SO. And explain the difference. None of that happened until I went to pay & had the shock of my life at the bill.
To be fair, the manager cut the price of the hair dye to a «glaze» but gave me a song & dance around how it was less expensive at previous salons I had been to because they use a pre mixed foam. NO ONE has ever used a pre mixed foam on my hair before — not a single hair dresser. And I’ve been having a color correcting toner put into my hair for years. If I wanted to dye job, I would have asked for one. Or at least explain to me before you dunk my hair in dye.
Shall we mention that I was left with this on my head at the sink for an additional 15 min after processing time? While the hairdresser was roaming around doing nothing. The girl who was washing hair was busy with other clients, but why Mo couldn’t rinse my hair out is beyond me. Its not like he was doing anything else.
But its the haircut that’s the worst. I went in looking 5 years younger than my age & left looking more than 10 years older. Seriously. I’ve aged 15 years in less than 2 hours. With a Dorothy Hamill wedge in the back — since when did that come back into style? Completely outdated & inappropriate. Its just dreadful. Beyond dreadful. No consultation around what I wanted (even though I explained I wanted a messy bob that’s straight across the bottom, front to back), no looking at my hair when I came in & it was dry, no conversation, nothing.
I still can’t believe I have to go to work tomorrow with this crap hair. Like a reviewer before, as I was walking home, I almost burst into tears.
And by the way, if you try to leave a comment on their website (because of course there is no email address to write in directly), it doesn’t work. Just goes to show how much they care about their cliental.

I made an appointment for a blowout and I ended up walking out before I could have anything done. I made an appointment for a Saturday at 3:30 PM. I get it– it gets busy on Saturdays. However, they must think they are a high end salon on the Upper East Side – newsflash, ladies and gents, you’re in Bay Ridge — get over yourselves. I checked in with the receptionist and I was offered something to drink. Then I sat there for over 20 minutes with zero acknowledgement whatsoever. I had to catch a train and I was pressed for time. I really didn’t think a blowout would take longer than an hour, but I left before I could actually find out. Also, many of the staff were dressed unprofessionally, which does not make a very good impression in my opinion. I will not be going back to Pilo. They rely on their name alone, and their customer service is pitiful.

I’ve been here twice, once because I had a free blow out that they had donated to a charity benefit and the second time for a haircut.
I had great experiences both times, the staff was extremely friendly and made me feel very welcome and comfortable both times I was there.
My stylist is Danielle and she is great, she really listens to exactly what you want and offers her professional advice as a good stylist should do during a consultation. I loved my last haircut (got it in July) and today I am going back to get a trim.
AND…when you go here, they take your email and send you monthly promotions which is awesome!

I’ve been going to Pilo to get my hair colored and cut for years. Don is the best colorist i’ve ever been to, and both Victoria and Jane do fantastic haircuts.
I wish it was a little less pricey, but I always end up looking amazing when I leave!

I am on a BayRidge kick– First off, I always wanted to go here as my friend Donna worked here after high school, way back in the day.
Don’t get all the haters…
This is a local Bay Ridge salon catering to the nabe plus S.I.
Locals including younger Brooklynites and older folks come on Saturday
The reception was friendly and offered wine, water or coffee
My stylist was running a few minutes behind– fine
I had a coupon for a wash and blow for $ 15
The hair washing was quite good though only one shampoo
Blow dry was also good, I liked the result
Kinda crowded seating at the hair chair
This was a Hardcore BayRidge experience– fun and a good service.