Millenium Trenz

I just had my iPhone fixed here. They went above and beyond to get me a same-​day repair. Even the owner was involved, running out to pickup an LCD screen (they had run out over the holidays). If you get a repair here — or a protective case — definitely spring for the tempered glass extra. It actually held my LCD screen in place, even though the LCD screen had broken. The difference was a couple more days of phone functionality during the holidays. The staff and owner are quite nice too: They are like grief counselors for people that have broken their phones.

These guys rock! Super helpful in finding the accessories I needed.

I had a broken screen on my Thunderbolt and hadn’t put insurance on it (for shame!) so the salesperson at Verizon said I should bring it here to get it fixed.
I called ahead and asked about it and the guy I spoke to said it would cost $ 135 for parts and labor and it would take 6 hours to fix. Price was fine because the Thunderbolt is discontinued. I brought my phone in only to find out that they’d have to special order the parts and that they wouldn’t be available for a week. No one had mentioned this fact in the numerous phone calls I’d made to them. They also informed me that it was REALLY going to cost $ 165. I put a deposit on the piece and left.
A week later the part came in. The girl who works in the store called and said the guy who would fix it would be in the next day and I could bring my phone to get it fixed. My husband dropped my phone off that night so they could start work on it early the next morning. They said they’d call when it was done. A couple hours before the close of the business day, we called to see if it was ready and they said «need a couple more hours». Called later and they said «right before closing or early the next morning». It WAS done before closing, but we only found this out because we went in to find out. They’d called and left the message saying it was ready ON THE CELL PHONE THEY WERE WORKING ON! This was 27 hours later, not the six like they’d said.
We paid the rest and left. We were barely outside the store when I noticed that the kickstand on the back was all bent out of shape and didn’t lay flat against the phone anymore. NOW the back of the phone is COMING OFF because they bent it all to hell.
In retrospect, maybe I should have just paid for a new phone at Verizon and saved myself the trouble. Complete incompetence should be avoided at all costs, even if it means paying for a new phone.
I could understand the delay if they were busy but we’d never seen anyone besides ourselves in the store any time we’d been in. No excuse for destroying my phone. The broken screen was better than what it is now.
DON’T BRING YOUR BUSINESS HERE! RUN AWAY!