Oxygen Laser Med Spa

UPDATE: The manager just called me, eight months after my last review, asking me to take it down. Now I understand this is her business that she is trying to protect, and I am actually happy that she finally took notice of the spa’s lackluster reviews, but her approach was aggressive and insulting.
1. She called me while I was at work, and once again did not apologize. She began her conversation with how she gave me two free treatments, and that I should remove by review because of this. She did give me that additional treatments, BUT, and this is a BIG but, I had to practically beg for them and was entitled to them. My previous treatment was null because so much time had passed since I was able to get another appointment, at no ones fault but her own. Mind you, when I called to schedule the two treatments I had remaining from my groupon, as well as the two treatments she replaced, I was ignored. Hence, leaving me to write my review (which was long over due to begin with).
2. She was unprofessional. When I told her these things she continued to argue with me and negated my point; I couldn’t even get off the phone with her without having to hang up because she was going off on a tangent. I think it is absurd to ask me to take down a review that is valid and based on the facts. I have no issues with the business and I never asked for my money back, so I find it ridiculous that they are going to this extent to get my honest review of their business removed.
If only they had been this good at calling me when I was trying to book an appointment.

I also purchased laser hair removal groupon. I had no issues scheduling as I pre poked all my appointments but their laser was awful and didn’t work. So I had to spend even more money to go somewhere else that had a good laser and people who knew what they were doing.

Received a gift card that says it is to be treated as cash. However when I called to make an appointment, they put all kinds of restrictions on how I could use it. Nothing that I wanted was eligible to be used with this «cash». Very sketchy place.

I bought a 3x laser hair removal package from living social. I scheduled one and it went ok. I tried to schedule the other two and she ignored my phone calls. I am calling the better business bureau as well. Don’t go to her for your services. Totally unprofessional.