The Villas at Tree Tops and Fairway

This place is disgusting. We were scheduled to stay for 6 days but only made it 3 we just couldn’t take it. Our villa was filthy and smelled of urine. we complained and was told nothing else was available, so we tried to make the best of it. we went out and purchased cleaning supplies and spent hours cleaning. The couches had stains all over them that looked to be semen or some type of bodily fluid, we just decided not to sit on any couches In the villa. The shower had mold and hair all around the edges. The floors pulled your shoes off just to walk on them. after we cleaned enough to make it bearable to stay on our third day my daughter dropped her phone and when she bent over to pick it up there was a used condom under the bed we packed our things and and left. I complaind and was basically called a liar. This place needs to be shut down. I wouldn’t even recommend this place to my worst enemy. Please what ever you do stay away from them there are other resort in the Poconos much nicer and cleaner to stay.

Not at all what I expected when I arrived. This was my first time here and we stayed at the so called Villas for the weekend. The bathrooms desperately need to be upgraded. Also bring your own tissues because I have never used tissue that cheap before. As you wipe the tissue ripped apart and gets stuck (you get the point) There are basic all white appliances in the kitchen. Outside there was two ladders just laying on the lawn.
The comedy show was cool but it was a hassle to get my order taken. Once we order the wings were great and the drinks were all good. There is suppose to be a shuttle bus but not one person could tell me when it comes. I attempted to take the shuttle 2 times but got tired of waiting. I could not imaging having a timeshare here.

Surprisingly better than I thought.
I drove up to them and thought I may have missed a turn and ended up in the hood. But nope, I double and triple checked the address and I was at the correct location.
Just not kept up well on the outside. Siding needed repair, sidewalks were in need of help… just didn’t look like anything I would stay in.
My relative told me about these places… and I told my fiancé‘ «Now, my auntie knows I’m bougie… what is she doin tellin me to come to this hood»…
I walked in… AND WAS SHOOOOCCCKKKEEEEDD.
Clean. And actually well kept inside.
Cute floorplan.
We had a blast!
Now the bathroom DOES need remodeling!
But not a huge overall… just new tub, sink and floors.
Outside— needs an overhaul.
Activities on the resort. lots and lots.
We had a bunch of fun.
I wish they had a firepit and bbq grills closer to the unit that we were in.

DO NOT STAY AT THIS RESORT! TWO TERRIBLE EXPERIENCES:
1) First experience: Arrived on a Friday evening last summer to a villa that had dead bugs all over the floor. Called the front desk who alerted housekeeping and told me that they would be on their way. My family and I waited (suitcases still packed and couldn’t go out for dinner) for housekeeping for over an hr. Called the front desk repeatedly and continued to be told housekeeping was on their way. Finally decided to walk to the front desk and demanded a new villa. As if that wasn’t enough of a nightmare, they changed our villa, issued us new keys, but when we opened the door to the new villa, THERE WERE PEOPLE IN THERE!!! Four young guys drinking and partying… This was a HUGE safety issue. It was early nighttime at this point and we could have walked in on people sleeping! We could have seriously been attacked for trespassing into someone’s room. I know that I would certainly use violence if an stranger entered my room at night. Had to go back to the front desk and was finally issued a third villa – which we stayed in for the remainder of the weekend.
2) Second experience: Forgot my swimsuit and coverup in the dryer. Called the front desk on Aug 2, 2015 (same day I checked out) to let them know what happened and ask if they could send me my things. Was transferred to housekeeping and spoke with someone who took down all of my info and said they would get back to me after they tracked down the person who cleaned my villa. Still waiting for a call back on Aug 13, 2015. Since 8÷2÷2015, I have left three messages for housekeeping (THEY DON’T ANSWER THE PHONE), a message for David Sutton, Manager – who hasn’t called me back, and was hung up on by a woman at the front desk (I think her name was Alyssa) when I demanded to speak with a manager. This woman was so disgusting and unprofessional, I am in disbelief at how poorly this establishment is run. Villas are old and dingy, beds are highly uncomfortable, and customer service… you can forget about that!!! Front desk is always in a rush to transfer you to departments that don’t answer the phone. This is a terrible place to stay. DON’T DO IT.

I stayed here for a weekend. I loved it. If I were to consider timeshare then i would had jumped on the opportunity. There was so much to do. I guess I got a great package deal. we had Vouchers for winter green and zip lining.
We had the couple massage (two ladies) i was hoping for a guy but either way it was very soothing. Also went canoeing. OMG my first time ever. we took the 5 mile excursion over the Delaware Gap. It was beautiful, scary and fun.
i did the zip lining because my better have chickened out after the rain started. Lol he was so scared.
The rooms at the villa are not great but decent. we had the studio room with the Jacuzzi. Overall I had a great time. I just wished i was able to make my appointment for the horseback riding. seems that they were overbooked when i got there. it was such a bummer because i had my eyes on one of the horses. I have already told many friends and some have even purchased the time share. So i guess i will be returning… with them.

Disgusting the The Fairway is dirty … used… and this will the first and last visit… the list of what’s bad is far far too long to post … its dirty … everywhere.

The 2 bedroom villa we stayed in was very comfy. More than adequate space for 5 people. My biggest complaint so far is the wintergreen restaurant on the premises. We stayed here because of an exchange via RCI as a result of our timeshare. maybe it’s the week that we arrived or maybe it’s like this all year round. we received cerificates for their Wintergreen grille by attending their 30 minute vip session. the session is for existing timeshare owners. we didn’t mind it. but, once we got to the restaurant it was rather ratchet. The server we had was good. Unfortunately she had to man the tables as well as the bar. Her name was Kim. Gratuity was added to the bill automatically. The appetizers were tasty but the main entrees are where the biggest problem starts. we both ordered ny strip steak. my steak didn’t taste fresh. I only ate 3 pieces of mine. my wife only ate 2 pieces of her steak. our waitress asked «if it was good or if we didn’t finish because it wasn’t good?» we told her directly that it was not good. we didn’t even want any other drinks after that. we were here on an exchange from our timeshare. I would not order a main entrée again from here. the server needed more help in the area as well.
even after leaving and going to the turkey hill afterwards, there was a ratchet presence there as well. staff members were very pleasant at the resort so far. I can’t say I’d spend another week in the future at the villas unfortunately.

Let’s start by saying there’s so much to do here at the Villa’s.
We enjoyed everything they had to offer. The pool, sled hill, tree climbing and zip line course, mountain climbing, 18 hole golf course and this was all on site.
We visited Philadelphia which is only 2 hours away.
We also visited New York as well which was only 1 hour and a half away.
The local restaurants and attractions in town where really welcoming and entertaining.
The only reason I didn’t give this stay a 5 star is the villas do need updating and the staff at the front desk have that New York attitude. lol
Would recommend this as a place to stay if you ever find yourself in Pennsylvania.

My husband and I wanted a winter getaway. We booked a villa at Tree Tops. The unit we were assigned was a two bedroom with loft and sleeper sofa that can accommodate 8 people. The unit was very clean, nice comfortable furnishings, fully equipped kitchen and two full baths. During the winter months the resort offers horseback riding, snow tubing and indoor pools. There are scheduled activities available too. We will definitely return and recommend this resort. Loved it!