Dooney & Bourke

Like one of the other reviews stated, this review only reflects on the store and not the brand. I am a huge fan of Dooney and Bourke! The employees in this store did not care whatsoever on how they are representing this store. I am huge on customer service and this store is definitely LACKING. I walked in ready to buy a couple of purses with matching wallets and NO ONE had the sense to even say hello to me. 20 minutes and I was holding a few things that I was gonna buy, I really started getting mad because why should I spend my money in the store where the clerks can’t even take the initiative to ask me if they can hold anything at the register for me. So I put everything back, and spent my money where it was deserved! If corporate follows up on these reviews, this happened on 3÷5÷16 around 1:30– 2:30 pm because that crew needs to be changed or they need extra training.

As usual, I made my annual visit to the Desert Palms Outlet. I love this store. It’s a hidden gem in the back, at the end near McDonald’s. And of course I got a great deal on a purse!

This review is to reflect this store, and the store only. Let the record reflect that I love, LOVE Dooney and Bourke products. The quality of their product is outstanding and I highly recommend Dooney and Bourke, the brand.
My boyfriend and I came here to find a new purse and wallet for me. I saw the Verona bag online and I wanted to see it in person before fully committing to making it my daily bag. Unfortunately, they only had 3 out of 9 color options. I asked for the hunter green, they did not have it and failed to know it even existed. I finally decided on another bag but they also did not have that bag.
I was told that they could call their sister store and that they could call and get that shipped to me at a cost to me. They had a great deal so I decided to proceed with the order. The woman who called the sister store (short dark hair, light skin, bigger build) while on the phone with them asked if they were busy and insisted that if they were busy, she could make me (the customer) call them later. I’m not sure where this person got the idea that was appropriate customer service but it’s definitely not appropriate. I think the worst part is, that they weren’t even the least bit remorseful.

Overall, worst experience ever!
At first, it started off nice with an employee greeting us at the door. We then walk to the section where the purse I wanted was located. There were two other employees working in the area and I asked one of the employee (black lady) politely if the purse came in black and she rudely replied back to me saying they didn’t have it in black. My demeanor changed and I just took the purse I was holding and went to another employee then checked out.
Also, NONE of the employees offered me any help nor asked me any questions.
I’m giving this place three stars only because there were many selections of handbags and of course the sales.
Next time I purchase a purse from Dooney And Bourke, I’ll just buy it online since their employees weren’t into helping their customers.

I’ve been coming to this D&B outlet store since 2010. So far I’ve purchased 4 purses at this location.
I can’t rave enough about the Dooney Outlet Stores in Southern California.
The Cabazon store was the first retail outlet I’ve been to and I have always had a wonderful experience.
They’re the best D&B outlet store I’ve been to so far in California, the Carlsbad outlet coming at a close second and the Livermore outlet being a very far last place.
The store is located in the back. When you exit the freeway, it’s the first parking lot entrance on the left, directly after the McDonald’s. It’s really hard to miss the huge Dooney and Bourke writing on the building.
The staff is very helpful and not to mention quick! I really like how quick they are to serve you if you ever have questions. During their down time, they’re always fixing up their displays and making sure the store is neat and tidy. I really love their dedication to keeping the store well-​kept.
The manager (male, forgot his name) is always very friendly and knowledgeable.
I also called in to ask if they had a purse in stock. Their system was down at the time so they asked for my number and promised to call me back.
A few days later, they called back! I was surprised!
I was helped out by Grace who was so kind. She went above and beyond to help me find the exact purse I wanted. It ended up being on the East Coast, but had «no scratches, but had lines». She even went out of her way to get photos of the purse from the East Coast store and emailed it to me.
It really tells you a lot about the store and its management when you get such incredible customer service like that. I can’t thank Grace and the Cabazon store enough for making me feel like a truly valued customer.
Overall, the Cabazon store is my go-​to D&B store. It’s worth the 90-​minute drive from the OC on holiday weekends.
The fact that you get a very high-​end customer service experience is worth the drive to get there. Even if they don’t have the purse in stock, you can count on them to find it for you to see if it can be shipped to you from another outlet store or from the D&B warehouse!
I’ll be back soon!

Oooh la la, lovely bags at a decent price — I like!
OK, so this outlet store is a bit difficult to get into. It’s not accessible from the main outlet entrance… you have to enter through the back of the center… through their particular door. I think with a location like that, they are missing out on some business? Not good for foot traffic.
But — I recommend walking around to find it, if you like their bags.
The sales are worth the extra steps.
I found some particular cute bags, and also some bags that would work well for a meeting /​business presentation. Also, little travel totes. Cute!

This outlet store is in a weird place at the Desert Hills Premium outlets. The entrance faces the parking lot on the backside of this section of stores. If you didn’t know that D&B had an outlet store here, you wouldn’t even know to look for it on the directory and you would never know that it’s in the back. I saw the sign for it on the building but then after walking around in the main section of the stores, I ended up going to the directory going — where the heck is this store. They should really think of putting one of the stand signs that just say D&B that way or something so you know the store is on the back side of the buildings. Once you find it though … there are deals to be had!
most of the items in the store are about 40% off which was kinda nice. I finally got to see a bunch of bags I’ve only seen pictures on online or on QVC. It was great to actually see how big or small they really were instead of trying to guess. I was bummed they didn’t have a bag in the color I was looking for, but they had it in another color, and I was debating for sometime if I was going to buy it. But it wasn’t meant to be. I really want the color I want.
Definitely have to head back the next time I’m there to see what they have. It looks like they go through their inventory rather quickly and unlike at Coach Outlet, it seems to be actual D&B products, not different outlet items like Coach does. Also they seem to have what they have on the shelves, so if you see something you like you better grab it and hold on to it until you’ve made your purchase. Otherwise, someone else might snag it.

I had trouble finding this store at the outlets! So it was my last stop.
The store is very organized and has a good selection of bags, wallets, keychains, and belts.
The sales range from 30% to 50%.
I bought a bag that was 30% off which came out to $ 247 with taxes.
Customer service was awesome! Employees were friendly and polite.
I got a free keychain ($ 25 value) because I had a coupon… free gift with $ 200 purchase.

Courteous staff, for the most part. Decent selection. Very, very organized. The discounts were great! I got my handbag at 50% off the outlet price.
My only complaint is that they had very few wallets. I was lucky enough to find a matching one but had I chosen a different style purse, I may not have been so lucky.
All in all, I’m a happy shopper and I will be back. I drove in from L.A. And it was worth it!