Tourneau

Best watch store in the whole mall. The selection is amazing. I think they had at least 20 different brands. Of all the stores I went into Tourneau had the best service. The store was super busy when I walked in but someone still managed to greet me. A lot of other stores didn’t. I had no plans to buy but the sales person still took the time to take me on a tour of the store. She gave me info on all the brands they carry and the protection plan they sell. When I do decide to buy another watch. I’m coming back to Tourneau.

Great selection, nice prices but was not acknowledged when I walked into the store. The snotty sales people found it better to ignore me and acknowledge someone else who walked into the store after me. I continued to look around, did a lap, made eye contact with the security guard… and walked straight out.
I find it ironic I get crappy treatment from an outlet store but get outstanding treatment in Las Vegas and San Diego locations. It seems that the management here can’t hire good people.
I’m not coming back.

Horrible experience at this Tourneau. Not what I expected from this Tourneau. Went in asking if they had a certain type of watch and the manager (gentleman in a white shirt) said no. Then asked if they had automatics then he said lots and pointed and threw both hands up referencing the entire store. Didn’t ask me whether I was looking for anything in particular or anything else as for that matter. And I was one of only two people in the entire store.
I would recommend you stay away from this Tourneau. And I was genuinely looking for a Tissot T-​Complication Skeleton watch. I will go buy elsewhere. They have just lost my and my family’s business.

Of all the places I visited at the Cabazon outlets, this was the place I dallied the longest. And with good reason — there’s a terrific brand and style selection here, so there was a lot to look at and a lot to consider. The sales staff, while it took them awhile to get to me, was rather helpful and not terribly pushy, but also didn’t seem convinced that I was going to buy anything (but then again, I’m sure they get a lot of browsers).
This is a much better place to find a watch than the nearby Fossil outlet, which has good, affordable watches, but much more annoying customers.

Good Tourneau, I have been to about 3 other Tourneau locations. and this is the only only that had outlet prices. althought the stock is brand new and not used. plan on going back in 2 weeks because I never buy high end watches at first visit I look then if I really want it I go back. recommend this place because of the great prices. the sale people are just OK.

Let’s get the most important piece of information out first:
The return policy is strict. Once you make a purchase, it can only be returned for store credit within 7 days of the purchase date.
That’s it. If you wait any longer, then you’re not going to be happy. If you expect cash back, don’t.
This is a high-​end retailer and the associates take the time to make sure that the purchase you make is a purchase that you feel extremely confident and comfortable with.
Yes, they sell Citizen watches, but they also sell exquisite Patek and Panerai pieces. If you’re a Unilocaler, you’re not ready for that type of art. Purchasers of elite brands don’t care what anyone else thinks, especially people that can’t afford to spend $ 30K for a watch.
I’m sure I’ll never make enough money to splurge that type of scratch on a watch, but they sure are nice to look at.
Now if you’re in the $ 500-​$ 1000 range, then they’ve got tons of inventory to choose from. They carry every maker from Emporio Armani to Omega. So you’re bound to see something you like.
They also sell pre-​owned watches. Now, before you go gaga for a $ 1000 Breitling, do the research. Breitlings that sell for that low will never have a decent resale value, but on the flip side, it won’t be a fake. If you’re trying to impress someone by wearing a Breitling, chances are they’ll also know you bought the cheapest one.
Stay true to yourself…