Eyeglass Factory

Not returning… Ever. Quality is marginal. Two stars because their service is acceptable.
Their lenses, despite additional charge for thin or anti glare is poor quality & affects overall vision. Very disappointed, after my $ 1600 purchase. No deal here!
This is the exact location where we purchased multiple pairs of glasses. no question, but good try.

I purchased glasses at the camarillo location. I was helped out by a fantastic gentleman named Steven. I was not sure if it was better for me to use my insurance and receive out of network benefits or to purchase the groupon deal I found. Steven helped me make that decision and calculated what was the best thing for me to do. He helped me pick out a pair of sunglasses and a pair or regular prescription glasses that by the way were free. I am so satisfied with the service I received. I had purchased glasses in this location when they had just opened and was also happy with my purchase.
Thank you Steven for making my visit awesome!!! You are great and have great customer service skills!!!

I recently purchased glasses from the Camarillo location, and had a great experience. Steven was great in helping me with the large selection of frames they had.
The store was clean and well organized. The customer service was excellent.

I’m so glad Eyeglass Factory open in Camarillo. Love the new store and the staff. Mari was helpful and very sweet. I will definitely be back.

They don’t care about their customers they cracked my lens that are so expensive and didn’t notify me when I picked them up so when I confronted them all they said was we aren’t responsible

OMG! Steven is the man! He had excellent customer service. He was very helpful and patient with me! You want a good pair of glasses and leave the store happy? Go to this shop and ask for Steven!

We came here today when my daughters glasses broke and she needed a new pair right away or she would not be able to see.
Eyeglass factory fit the bill with their one hour service which was 56 minutes, i timed them.
They had everything there to make it happen. We took here prescription in and they measure her eyes and wham new optics.
Thanks to Steve and crew for the great job!
I’m about due for new ones looks like I’m next!
see you soon :)

Great selection of frames both high end and low end. Went in on a busy Monday afternoon and was greeted promptly by an associate named Mari. Very pleased with her knowledge and recommendations of frames. I will definitely recommend this place to my family and friends.

Truly amazing staff and great customer service by Steven. My boyfriend and I are happy customers and we want to let everyone know that we we’re in and out of this place in less than an hour with our good looking glasses on. Thank you

Not a lot of glasses here if you are looking for the frameless bottoms glasses that most of us love. Also the worst part is the customer service especially if you get the lady we got on Tuesday morning with the dark brown hair who never smiles and seems to hate working there. The man who returned my after hours call was excellent. Too bad he was not there when we went in today. Get rid of her please many people are unemployed these days that would love to have her job and would do it with a smile.

Neither I or my father in law could work out what they actually do here! I wanted to fix a pair of glasses and 1) first they told me that they would try to fix one of the legs but if they snapped it, they could not be help responsible. So I told them not to do it. 2) o asked whether they sold the glasses leg so that it could be repaired, they told me to buy it online 3) I asked them whether they had some similar frames and she said that I would have had to get frames but I would have had to get new lenses (the expensive part), they would not adjust my lenses to a new frame. So I asked them what did they actually do in that shop, they responded me they they could not repair glasses but only adjust them. I decided to leave as I was appalled.
Once home I talked to my father in law said that he had a similar experience, that they could not change the lenses of his frame.
I am actually appalled that this place is still running as nothing of what I had asked was possible (and I did not ask for rocket science…)
I would have given a zero star if I could have.

I am so impressed with the service here!!! Judy is great and helped my find the perfect glasses and sunglasses!!! My sunglasses were done that same day so I could take them with me on vacation. Judy was kind, helpful and caring! You don’t see that kind of quality very often these days! Way to go!!!