Dunkin’ Donuts

I love Dunkin Donuts but am continually not impressed by this store and its mistakes. I ordered a sandwich, walked home, and noticed it tasted incredibly bland. They forgot the cheese. I called and asked (extremely nicely) for them to make sure for future orders today that customers have cheese on their sandwiches. The woman on the phone promptly hung up on me.
Great customer service clearly! Never again with this location.

I usually walk by this Dunks coming home or going into the city, so I drop by here a few times a month. The staff is always friendly and fast when I come here.
They always make my coffee the way I ask for it, and I can easily use my DD app to pay for my coffee. I love living so close to a Dunks!

This is the best Dunkin’ Donuts I can think of. The employees are friendly and welcoming, the bakery selection is diverse, and I love their egg-​white veggie taco-​style wraps, oatmeal raisin cookies, pumpkin and honey-​bran raisin muffins, Tropicana apple juice, coffee and orange coolattas, and, of course, one of the best brands of coffee in town.
Their house-​like shop is unusually well-​designed for a DD’s, fitting right into the intimate scale of the North Cambridge neighborhood. The inside space is roomy and comfortable enough for reading and laptop work.
However, I miss their Garelick chocolate milk. They stock the Hood brand now, which disappoints me, as I never liked Hood products. Other than that, if you can’t decide among the gazillion DDs which one to stop at, choose this one, by all means!

I have been going to this Dunkins for 4 years now at least 3 times a week. Whit that said, I have to say, this place is now the worst Dunkin in the area. And one would think with so many Dunkins in the area, they would try and make the costumer happy, or at least not make the customer mad.
Yesterday, the asian lady that now works there wouldn’t cut or heat up my bagel because I had walked over to my table with the bagel to put my drink down, saying that she cant heat anything up after they hand it to me. I asked to speak to the manager and she said there was no manager there. after pleading with her, I got her to cut the bagel but she still wouldn’t toast it.
Today I spent $ 7.48 and asked for butter for my muffin and was told that I have to pay for it. I have been getting butter with my muffin everyday without charge before today. So I said how much, and she says, They only sell it in groups of 4. I only need one container of butter, not 4. So I tell her that, and that I only want 1. «How much for just one?» i say. After a lengthy argument, which I couldn’t understand due to the lack of english this lady speaks. Well, she says she doesn’t know so she goes and gets someone else. That person just walked over and handed me a thing of butter. THAT EASY.
Is it because I came in wearing sweats and a hoodie instead of my suit like normal? I can see subtle racism is at work here. I shouldn’t have to wear a suit to be treated with good customer service. When my white girlfriend goes in, the Ethiopian lady is nice to her, but when I, a back man, go in, not only do I not even get a smile and a «Hello» but I also am charged for things like butter where the wouldn’t not charge my white girlfriend., I have had enough of this place. There are so many Dunkins in the area and I will go to one that will treat me like a customer and not a homeless person just there to use the bathroom.
I am not one to write reviews online like this but I have had enough of the downfall of this Dunkins. It used to be my favorite Dunkins and is now my least favorite. I will tell everyone I know not to go here. I will not go here.
Although, the Indian lady that works there is so nice and so good at her job. This is only a reflection of the new employees. One Asian lady and one Ethiopian lady are the ones responsible for the downfall of this Dunkins. They are mean, prejudice, lack and customer service skills and until they are fired, I will not return. Also my undercover food blog will be doing a special on this place.

Gotta be hoest. I liked this place better when it was a gas station. I’m alright with waiting in line, but when I go in for breakfast and come out with lunch, I think i’ve waited way to long. This maybe unrelated but they recently found a dead body in the mens room. People nice but disorganized. While people are in line (long line), there are people cleaning. Also check next time you get a bagel with cream cheese, that the cream cheese is actually in the bag and you just paid as much for the cream cheese as you did for the bagel. Bagel $ 1.05, cream cheese $ 1.04. No really I still go there because it is so close, wish there was an alternative.

Biking in every morning I sometimes stop for eats here. Sometimes they grab me the wrong fried morning «grain» and sometimes they smash the two together in a bag but most of the time; well, most of the time I get to eat a couple doughnuts from here in peace at my desk. Oh yeah, their coffee is decent.

I love this Dunkin Donuts! I’ve been a faithful DD shopper for years now, but because of moving, I’ve had to switch locations a number of times. From Somerville to Quincy and Cambridge, I’ve been a regular at a number of places. This location is by far my favorite. Sydney and his crew are extremely personable and accomodating, and it’s an excellent way to start my day. While I agree that the selection isn’t amazing, if you are one of those people that get the same thing every day as part of your morning routine, and you want to have a nice experience, this is your place.

The people who work here are very friendly. The set up isn’t the best, though. Most of the food is hidden behind coffee makers so while you’re waiting to get to the register you can’t see if they do or don’t have something. The best thing about Dunkin’s is that its always open. I was able to get breakfast on the 4^th of July when everything else was closed (best for me, but not best for the swamped employees I guess). I’d always rather get Verna’s but this is close and open when Verna’s might not be, so it does in a pinch. There’s no more Baskin Robins in this location.