Baskin-Robbins 31 Flavors

I will never be a baskin Robins customer at this location in carson city, I bought an ice cream cake for my son’s 16^th bday, the kids said it tasted funny so I tried it myself and it was massively freezer burned! So I took the rest of the cake back with the receipt and the 2 kids that they had working didn’t know wha to do, so they called the store owner and they said no refunds on cakes because thier rotated, yeah… WHEN? Every other year?! Then this kid proceeded to tell me there was no way it was freezer burned, ok I guess after 25 yrs of owning a restaurant I appearantly don’t know what freezer burned taste like, whatever, GET YOUR SHIT TOGETHER 31 FLAVORS!

My daughter went to get an ice cream with her friend. The server Aaron was not trained properly. I gave my daughter ten dollars. She came back home shortchanged. She didn’t realize it until she got home later that evening. She called next day and asked to talk to the manager and they said they couldn’t talk to them. She went in person and finally got the supervisor. She told her about the transaction and explained that the cash register should be over by the short changed amount. They explained that any overages go into their tip jar. That seams a little sneaky. If my register was over I would train my employees better and explain that stealing from customers is not good for business. My daughter asked if they can review the camera footage and see the transaction. They said they would and get back to her. Well you guessed it they didn’t. I don’t care if a young person made the transaction. They should be treated with respect and this kind of situation should be treated with urgency. Obviously she is not making it up. She has the receipt and details. The employee was there the next day while she was talking to the supervisor.
It is not the amount of money; it is the principle of the matter. As a business owner myself, I would never think of treating one of my customers like this no matter what age. I have refunded customers before just to make them happy. They seemed to be disturbed over the whole thing. I have been going to this location for 18 years or more. I won’t be back. I don’t do business with businesses like this.

Helpful staff and always awesome ice cream.
However, minus one star for when my coworkers and I went in to buy an ice cream cake and the really friendly employee told us how old some of the cakes in their freezer were. He also said that his manager was trying to get them to push the old cakes. Ugh! Because he discounted the old cake, my coworker bought it. Surprisingly, it was really good. I just don’t want to know it’s two months old.

Not at all happy with the way the owner treats the employees. Talks down to them. almost to the point it’s embarassing to watch… I felt soooo bad! Love the icecream and the service but after what I witnessed on my visit there, I am horrified.

Great service, great ice cream… nice treat!

For the last, hmmmm, I don’t know, twenty years or so, I have patronized various Baskin Robbins around the country, and I have had one flavor– Pistachio Almond. I don’t know when I started eating Pistachio Almond, but whenever it was, I never stopped. I don’t eat it all that often, maybe once every couple of months or so, but it’s the only flavor I’m interested in.
I think it’s safe to say that I like it a lot. Five stars for the Pistachio Almond. I understand they have other flavors as well, but I’ve never seen them. Maybe next time I’ll look more closely.
This local BK seems to be staffed mostly by high school kids which is OK. I always get the impression that things could be run more smoothly, but I can’t really put my finger on what improvements need to be made. Except making the Pistachio Almond easier to find. Perhaps a small pedestal and a couple of spot lights. Or maybe having a Pistachio Almond Express Lane. Whatever it is, they always get my order right, so what do I have to complain about?