Steak ‘n Shake

Manager often missing; says it all. Food is typical of the chain and ok but too long a wait to be seated and fed, even when sparse customers. Poor staff tries but the ship has no rudder.

These people seriously don’t even know how to put buns on a burger. The top bun ended up underneath the bottom one and the burger and cheese was stuck to the rapping. This place sucks

Staff was rude, hostess mumbled and left one menu for a party of three. The table was filthy although the restaurant was near empty. We sat for 5 minutes waiting for someone to take our drink order (did I mention that it was not busy?) before leaving. Quick check of Unilocal revealed that our experience was not unique. Very poor representation on Steak N Shake.

Read the reviews they are all true :(
Biggest issue, FILTHY DIRTY!
Unbelievable how filthy a brand new place can be!

We just moved to the area and wanted to try local restaurants. This Steak n Shake was one of the most poorly managed restaurants I have ever seen. Staff was wondering around without any seeming duty. We were right next to the shake «station» where we watched shakes sitting for 5 – 10 minutes. They were dripping down the sides and the waitress who finally came to claim then would not even bother to wipe them off. The floors and counters were disgusting. I kept looking for a manager to talk to, but she stayed in the back with headphones on to avoid human contact. Strike this one off our list for second visits. GROSS!

I write this after multiple visits to this location so please consider this in my observation.
The ownership/​mgt should review your continual understaffing of the servers.
It takes forever to get orders, drinks and refills at this place.
The staff is super friendly and although they move fast, they cover far too many tables to do their jobs really well.

Drove all day and night, craving 5-​way chili. Finally found this one… Unfortunately.
Waited forever before being waited on. Then, no chili and no soup. Nothing we wanted.
We were so tired and hungry, we ordered just anything. To beat it all, it came with heir in it!
1-​star cause at least the manager charged off the order and gave us free milkshakes.

Can’t comment on the food since all we ordered were milkshakes to go — the malts and shakes were freshly made and tasty. The staff was friendly as well,.

Don’t go here. At 2 am, we are obviously tired tourist who just want a dose of caffeine and French fries. When the pop is the wrong kind, without the requested syrup, and stale fries, and we kindly ask for our correct order, don’t get sassy, but help us out. Made me appreciate Indiana’s steak and shakes!

I should have read the Unilocal reviews before we stopped here. There was no line, but we still waited over 5 minutes to get seated. Then another 40 minute wait for our disappointing meal. My wife’s burger was missing half of the toppings, and part of someone else’s meal was on the bottom of her plate. Our large «cheese» fries had almost no cheese. The waitress tried telling us that the single burger has different toppings than the double but it didn’t say that in writing anywhere on the menu. The manager was nowhere to be found. My suggestion is to eat somewhere else. We could have spent ¹⁄₃ the money at McDonalds and had a better meal.

Me and my wife both ate the double bacon cheeseburger which was more like a mustard burger. Had to wipe both hands and face after every bite due to too much mustard. Onion rings were good, so was the fries. We had a ultimate banana shake and chocolate covered strawberry shake which was great. The place was clean and very nice. I like the new look, it don’t seem so 50’s. Waitress was nice and did not let us go without. I also appreciate the happy hour between 2 – 4. Will stop again in future, and try to remember mustard on the side.

I try to make a point of having a good reason to review chain restaurants. This Steak N Shake in particular must be brand new because it looks like a SPACE SHIP!
I haven’t been to a SNS in quite a while, I guess, but they must be slightly re-​branding. It looks a little more like a futuristic diner, or a nice Johnny Rocket’s. It’s all silver and red. shiny, clean and pretty. I’m kind of impressed!
We stopped here on the way back from Rome and I noticed the not-​so-​great reviews. However, I say pshaw. It seems like a new growth area. The people out here must be used to something a little different if they’re gonna poo poo a Steak N Shake. …and the service was nothing short of excellent, to tell you the truth.
You cannot expect an amazing, life-​changing burger here. it is FAST FOOD, afterall, people. but it’s GOOD and greasy and cheesy and filling. Three shooters (two ketchup and onion, one Frisco) and fries with cheese, plus a peanut butter chocolate banana shake. I was a happy girl!

This is a brand new location. Honestly, I’d give it a while (like 6 months) before going back. Our waitress spent our entire meal talking to her friend at the bar. We saw her twice the whole time. The food was really mediocre, more like McDonalds.
I love the chain and was really disappointed.