Hudson Belk

Nothing fancy but they do have fragrances. Beats driving to Saks or Nordstrom. Selection is not that huge on certain items. Pretty simple and it’s made for pretty simple people.

I went to the Belk at Cary Towne Center Mall to return an item I didn’t need with the receipt. When I went to return it the employees I asked to assist me made snarky jokes like, «Oh we don’t accept returns on Saturday.»
When they finally decided to be seriously they looked at my purchase and saw that it was a brand they didn’t carry. They then told me they couldn’t accept my return because that particular Belk store did not carry the brand I was trying to return.
As a frequent shopper at Belk I know that they are supposed to take back anything that was sold at Belk even if it was not sold from that particular Belk store.
The sales associates then got on the phone to ask a manager. At the end of the phone call they said, «You need to take it back to the store you bought it from» Which was 40 minutes away…
I left the store angry because they were going against the company policy.
After I left I called the sales area manager to complain.
She told me that she told the sales associates to do the return and I told her they refused.
Then she told me that she couldn’t do anything and that I should go to the store I bought it from. She also made up some rule that cosmetics are different from other types of merchandise. I know that this is a lie because I had a relative who worked for Belk and the policy is they will take anything back regardless of which Belk you purchased from.
Because of how awful I was treated I canceled my Belk credit card.
I think how the Belk Cary Towne Center treated me was unacceptable.