Applebee’s

Got the peppercorn crusted sirloin with while grains. The steak was pretty much half gristle, very tough!!! Also ordered the wedge salad. It was pretty good, but about a third the size of its picture. Just saying…

Big disappointment on many fronts. Management — Numerous food items not available once ordered and other items shown as «retired» on the menu… really? People go to a chain restaurant for consistency often with a menu item already in mind. Regardless, to have the waiter come back twice with news we had to order is a reflection of poor management. Graduation weekend… Friday night???
After the waiter checked my son’s ID for his drink order, he was told to leave it out so Management could double check it. Really?
Corporate — photos shown in the menus are not a reflection of what shows up. Case in point, order the House Steak. Did I mention the upselling on the steak for additional cost? If the photo reflects the upsell steak, then the menu should reflect the up sell price too. We bought the 2 for $ 25 so the photo reflected can be confirmed.
By the way, don’t spill a drink, even if it has just arrived at the table… you will get charged for it.
I could go on with this but frankly, it is just easier to say I’ll never eat here again and would not suggest it to others.

I like their appetizers because they are half off. And their customer service is good.

Came here on a thursday night. Mistake. Took a little over 5 mins alone at the bar to finally have someone greet me. No bartender. She was busy doing everyone else’s job. Understaffed i guess. Well unless you count the employees who just stand around and stare at you while you wait for another 15 mins for someone to ask if you need a drink. I also saw other customers wait about 10 mins to be helped. Would have been one star but the food was good.

While passing through Cedar City to do some snowboarding at Brianhead I decided to stop here. I chose a seat at the bar. The bar was not to busy, but the restaurant was. Only one bartender, after 8 mins I got the bartenders attention. Had to grab my own menu. Any the bartender was not very attentive. Finally ordered my entrée, Burbon Street Chicken (no onions) received it very dry, had to get the bartenders attention again for ranch dressing. Explains why I wanted ranch for the dry chicken and tasteless, not Bourbon for sure. Offered another but didn’t want to wait, waited to long for beverages. Anyway sad but true nothing from here on but poor service. Thanks!

Great customer service! I’m really not sure why this place is not rated well, because everytime we have gone its been great! The staff and servers are all super friendly. Quick service and very attentive to you while there. The place is clean and the food is consistently good. Very kid friendly as well! Highly recommend and we plan on going back even though I tend to avoid big chains. You can’t go wrong knowing what you are getting no matter what the restaurant.

We eat here quite a bit and have always been pleased. Tonight was a different story. The kids steak was rare. I wouldn’t even eat it and I usually eat medium rare. When I asked the waitress what temperature they usually cook a kids steak she said medium. I showed her the steak cut in half and very rare and all we got was a sorry (no offer to take it off our check or anything). Glad my son wasn’t too hungry because all he ate was yogurt for his kids meal. The French onion soup, which I almost always order, tasted like they were running out and added a bunch of water to hold them through the night. The waitress tried but overall this was one of the worst experiences I have had at this Applebee’s (with the exception of the time they forgot to bring my meal and just brought my check, but that story is for a different time).

The Brewhouse Chicken was really good. The service was normal. I have been eating here since it opened. The food was good in the beginning. Then the quality dropped. So I stopped eating here for several years. Now the food is excellent again. Don’t know if it was the cook. But the hamburgers are worth the stop. My wife and I only eat here during the afternoon when they are slow.

I usually love Applebee’s. But this experience last week was horrible!!! My fiancé and I both got the Shrimp and Parmesan Steak meal, he ordered his well done and mine medium well. We waited for about half an hour or so then we finally got our meal. My fiancé cut into his and noticed that his steak was not done how he had ordered it. It was super pink in the middle and still bleeding. Mine was brown on the outside but was completely RAW in the middle! I had already taken a bit when I realized this. Instantly I felt sick! I ran to the bathroom while my fiancé had our steaks taken back to be refired! Everything I had eaten prior, our awesome triple play appetizers, came right back up! We then requested to speak to the manager, who looked at us like «what do you want me to do about it?» like as though we had just to settle for having under cooked steaks! Luckily though after my fiancé suggested it, the manager waived one of our meals but that was all! He didn’t bother doing anything more for us since I got sick! To me this is HORRIBLE customer service! I can say for sure that we will not be frequenting there again!

First impression was a good one. The hostess Clara was very nice and helped us out with a back issue that required a soft seat. And she also kept us company while we waited for our table. But it unfortunately ended there. The red head with really short hair (didn’t catch her name) however, had a bad attitude and rather enjoyed rolling her eyes.
There are no refills on kids drinks of any kind! Normally it’s just orange juice that they won’t do but this location doesn’t do ANY!
I ordered the salmon and I can’t eat some of the
vegetables that come on the side and asked to switch it out with the garlic mashed potatoes and apparently that’s something else they don’t do?! I wasn’t all that hungry to begin with so I just told the waitress that if they couldn’t do the switch I would just stick with my water no big deal. Not in a b! tchy way, I was not paying for lunch and since I was just going to pick at it there wasn’t much of a point. Well of course she brought it out with the mashed potatoes. But I REALLY wish she hadn’t.
My salmon was a rock hard on the outside. And tasted and had the texture like it was dropped inside a charcoal grill. The meat on the inside was okay I guess. Could have used a bit of moisture. They forgot the garlic in the garlic mashed potatoes. So it just tasted like red potato skin. My daughter’s 4cheese mac n cheese and bread stick however had so much garlic that it burned her throat and gave her a headache!!! I love garlic but that was pretty gross. And they put some kind of honey/​pepper covered fried chicken fingers on top and it made the Mac n cheese taste horrible.
My husband said his burger was just, alright. Nothing special to write home about.
Tables were clean. Menus were filthy, sticky and greasy. There was also a weird residue on the inside of the cups.
I think I was at home for about a hour before the bathroom kept me company for the next hour or so as the food I just ate here made its way out very unpleasant like.
I will NEVER eat here again and will NEVER recommend this location to anyone… EVER!!!

Amazing Meal, Kevin was a fabulous host. Came in around 11pm on my way back to Las Vegas and ordered the Bourbon steak. Was waited on promptly and with continuous checks for necessities.

Dad and I split the 2 for $ 20 on our visit to Cedar City. Wait staff was friendly. Try the warm bacon vinaigrette on the house salad!

Run, run as fast as you can! Get in your car and go anywhere else. We have stopped a few times here on our way to Vegas or Cali. Not anymore.
Two trips ago we tried it and the food was overcooked and dried out like yesterday’s leftovers.
This last time I got blackened chicken and my wife got shrimp Alfredo. My chicken was so dried out and hard, it was inedible. My wife’s shrimp we rubbery and raw. We told manager no way! He offered to redo it and we just opted for the safer bet and went to Café Rio.
I would recommend you do likewise.

The absolute worst service I’ve ever experienced in southern utah! Wish I could comment on the food but since we never had our order taken in the 30 minutes we were there on a boring Wednesday night we left and went to chilis

Winter last night from my daughter’s birthday dinner the food was excellent the service was fast and great Billy was our waiter never spent a second going with out a drink. Yeah give Apple a perfect score for last night.

Overall: Poor service, bad food, but with clean and casual dining.
The atmosphere of this place isn’t bad, its Applebee’s. The décor is lame, local sports gear from the high schools, but what about the local university (SUU)…where is the décor for that? It would be WAY cooler than broken equipment from the high school. Sorry, but it cheapens the overall experience. At least they keep it clean.
The service usually sucks, but I’m giving an extra star to the last waiter I had there (Matt.) It was his last day working there and we were having such a good time on a dead Tuesday night that we let him sit and drink with us. Matt, you’re awesome… hope you’re doing well in Vegas.
Every time I eat here, I get the worst indigestion (no matter what I order.) I get the two for twenty. Classic boneless chicken strips (honey mustard), an order of the chicken pasta, and the fiesta lime chicken. Both me and my date are always getting sick from this place. The food (for the most part) tastes great, but its always after the check that both of us have to run for the bathroom. I’ve gone to other Applebee’s and its not that bad anywhere else. Why is that?
Lastly, I forgot to mention the hostesses/​some of the waitresses. If you say that you prefer a different seat, some crayons, or even freaking utensils… prepare for an eye roll. I just wanna smack the attitude out of them.
My suggestion: Go to Chili’s. Sorry Applebee’s

I usually like Applebee’s… But this one is just horrible. Everything about it is ridiculous. My family and I moved here from Southern California recently and we decided to try Applebee’s on Super Bowl Sunday since we don’t have cable yet. we waited about half an hour for seats (the restaurant was NOT busy AT ALL), then as soon as we were seated, douchebag McGee waiter took our drink order. Husband ordered JACK and coke (but waiter said it would be Pepsi since they don’t have coke, fine.) then I ordered a blue moon. A server brought our drinks and they completely gave husband the wrong drink. It was a Rum and coke watered down. The waiter came back and we told him he ordered a jack and «Pepsi», the waiter then smart mouthed us and said, «uh no, you clearly said Rum and coke. But whatever»… Ok, this is why I named him douchebag McGee. Very professional. We then asked if there was any way he can turn the volume on the Tv’s up so we can hear the game then tells us, «no, I can’t turn off the music either, but I’ll find a box for you.» Come back with the sound box or whatever it is. It dies on us after 5 minutes. Anywho, we got our food, which was great. The waiter then loosened up a bit after a while, but he still ruined it for himself in the beginning. Being the nice person that I am, I still tipped him 15%. I don’t think we will be returning any time soon. If we do, we’ll ask for another waiter/​waitress.

Came to this Applebee’s location near closing time, not the best customer service you will get. The food was alright. The problem was that some of my food portion was missing and I notified them and they said it was out of stock. When I received the check, I was surprised that I had to pay the full price but missing portion of the food! Would not recommend here!

We have been here 3 times hoping it would actually get better. It has not.
The service is slow. The food is very poor. We have always liked this restaurant except here.
The great inquisition about what you are going to drink starts as soon as the waiter finally makes it to the table.
Had we not been sitting at a table for dinner I may have understood, all three times, that I must order food if I was going to have alcohol.
The first question I should get should be about the great food and what appetizers I would like.
Do yourself a favor and go to any other restaurants in the area.

Thought we’d give this Applebee’s one more shot but was totally disappointed. Our waitress ignored us most of the time even though it was empty and the food tasted pretty bland. Definitely not going back to Applebee’s, especially this one!