Discount Electronics

First, my customer service experience here has been fine. Recently I was helped by an employee named Chris. He was knowledgable, considerate and thoughtful. However, I will never go back there again. Moreover, I suspect they have a business model that is ultimately designed to fail. I have purchased many after market devices that simply do not work for long, namely iPhone /​iPhone cords. I have bought the same cords on eBay (way cheaper) with the same poor results. Not long ago I purchased a printer as they were unable to repair the one I brought in, they did their best — just not their expertise. I was ultimately not charged, since I agreed to buy a refurbished printer from them. Unfortunately the printer I bought did not have wifi capabilities, the next day I tried to return it. I was told they they have a no refund policy. Which means, they issue a store credit. No refund.
In the day and age of Amazon, Best Buy, Office Depot which will happily refund merchandise no questions asked. You are much better off purchasing from one of these stores. In addition, If you research the prices, you’ll find that they are offering only a slightly better price for used equipment than what is offered brand new with a «No Problem Refund Policy.»

Service was great!!’ I was having issues transferring data from my hard drive from my old laptop… The people at best buy wanted to charge me $ 100 plus it was going to take them 3days to have it ready. The gentleman at this store, told me of a device that would only cost me $ 19, and I would be able to transfer my data myself. He showed me how to do it as well. I got home tried it right away … And magic … Super easy !!! Im very happy with their service, I will be going back again in the future!!!

Friendly, great customer service, knowledgeable staff, great prices. What’s not to love?

Very bad experience with this place… Had hard drive crash on my laptop and while looking for place to have it fixed, my Google search showed that Discount Electronics offered same day service. I took my laptop in on Thursday. They identified bad sectors on the hard drive and told me it needed to be replaced, as I expected. What I didn’t expect was for it to take until Monday afternoon to get it fixed. Then when I got it home, I found that they had apparently broken my optical drive, which had been working perfectly the day that my laptop crashed. They would not take responsibility for the damage, as they should have. I would never go back there again.

Had such a great experience here. Very smart, knowledgable, helpful staff. Thank you Tyler, Will and Josh for all of your help!

Came in solely to buy new memory for my MacBookPro. The guys were so incredibly helpful, super friendly (they went out of their way to aid me) and it was a better experience than I’ve ever had at an Apple store (I kid you not). I will most definitely go back for other things AND will spread the word to everyone I know about them. So refreshing to find a business that truly cares about your needs and concerns. They’re there to help without any up-​selling. An awesome discovery for this area!!!

These guys are awesome! I had a connection problem which was soldered and returned. to me. It didn’t last, and they redid it very quickly. An additional problem emerged that cause my computer to not connect to wifi, they fixed it for no additional charge. That is something they didn’t really have to do, but they did it without question. Needless to say, I am very pleased with their service.

I just was in for a couple of things. the guys working there were super nice and very helpful I will totally go back the prices were awesome:)

From time to time my husband fixes laptops and desktops for friends. We were in need of hard drive screws for one of his projects. We stopped in here to see if they had any. The gentleman was very courteous and helpful. They had exactly what we needed. We’ll be back and would recommend to others.

i was given a lap top by my mother in october. she had bought the laptop from discount electronics on anderson lane. as time went on i was unable to watch anything in hd, and ended up taking it to the closest location in cedar park. After explaining what little i knew about the problem (not allowing me to watch hd, when i had the proper software and hardware, so i thought) and not allowing me to update due to the computer not being fully wiped (thought it was still apart of a system) dropped my computer off on the 28^th, and was told that it was never installed with a component necessary to running videos, it wont take too long, youll hear from us by the end of the day. the boys were all friendly, but i got the sensation that they werent actually listening to me. four days pass and i end up going into the store to find out that my laptop was still untouched, and that the notes on my receipt did not match the actual problems, rather than contacting me, they did nothing. the new guy that was now working on my computer was saying the other tech is no longer there. okay cool, why didnt i get a phone call? when i asked the new tech how long itll take, he was kind of snippy, and told me if i just gave him a moment… i ended up missing my lunch date with my husband, instead staring blankly at over priced phone cases. spent almost an hour in the store for a fix that should have already been completed. i wont ever use discount for anything other than a cheap ass emergency keyboard or phone charger.