Visionworks

I purchased two pairs of glasses with identical frames, just a different color. The lenses on both pair of glasses are cracked n the corners. I never put them in my purse without putting them in the case they came in. I don’t even leave them on the counter without putting them back in the case. The lenses started with tiny cracks and now, cracks in the lenses keep growing and growing on both sides and on both pair. I had to wear glasses from the dollar store to fill out paperwork at an interview because I can’t wear my glasses in public!

This review is not just for this location but also includes the location in College Station. I have been wearing glasses for 35 years and the glasses I now have from Visionworks is the worst pair of glasses that I have ever owned. I say that even after they had to remake them one time because they didn’t add the scratch resistance to one lens. I have NEVER had my glasses scratched like that pair got so to their credit, thy replaced the lenses. Unfortunately I traded one problem for another. Within a couple of weeks of having the glasses, one of the lenses cracked right next to the joint by the ear piece. I have NEVER had a pair of glasses with a cracked lens in 35 years. I am VERY careful with my glasses and always keep them clean and scratch free. Not only are they cracked but they also have spots that like a chemical spill on the lenses. This is simply the poorest workmanship I have ever experienced in a pair of glasses and not once but twice from two different locations.
This location has some nice folks that work their but customer service is NOT part of their routine, they avoid eye contact and take FOREVER to help you. Once you get their help they were fine from my experience, but why put up with that when there are so many other places to go. In the long run, this place is NOT cheaper though they try to make you believe so in their advertising.
Take my advice, I have dealt with a LOT of glasses shops over the last 35 years, AVOID Visionwork’s!
As you see, the Business Customer Service commented on this review by asking me to contact them directly. What a hollow and empty effort on their part. As you see on the left, you can send a message to any commentor directly under their name. They HAVE NOT contacted me directly or even given me an email to contact them directly on. Obviously they want to ‘look’ like they care but with no contact information and not contacting me directly, they don’t really want to hear from me only to give an appearance of caring.
Again, AVOID Visionwork’s!!!

They did something dishonest. We needed two pair of glasses, one single vision and the other bi-​focal. After 1.5 hours of choosing two frames and high pressure sales we left. The bill was going to be $ 900 dollars. The frames were $ 130 each so the rest was for lenses only. I don’t mind telling someone we’re on a budget and I did when we arrived, but the sales person pushed the more expensive lens continually, making comments that we would have problems if we didn’t get the best. I came home and began researching on line. Not one, but multiple sites, said the lens VW was trying to sell me would make no difference in a single vision prescription. After a few hours on line, I ended up finding the same frames with top lenses for about $ 500 total. The next to the top lenses came to about $ 300 total. A total of $ 400– $ 600 difference. These on-​line companies were highly rated. There were other places even cheaper, but I didn’t look up their ratings. As far as customer service. They had four people working and only one person was allowed to help us. I asked for assistance but was told by the other staff, that I had to wait for this one woman (who was helping two other sets of customers) with pricing. The 3 other staff members were only allowed to help you pick out frames and they stayed at the register.

Horrible Customer Service!!! 1 star is only because Unilocal requires at least 1 star.
I had been looking all over for glasses, finally found the perfect frame in visionworks in Lakeline mall. After patiently waiting for one specialist to stock a shelf and another only spoke to the older white couple that walked in after me I was able to purchase $ 800 worth of eyewear. Took 10 days to get glasses back. Once I received them I couldn’t see clearly. I told the store «specialist», he basically was like give it a day first. Ummmm, what difference does a day make, but I was compliant and wore them a day and still unfocused view. Brought them back and now it would be another 10 days for adjustments. «Specialist» said we will call you when there ready. 2 weeks later I called they said no there not ready we will call you when there ready, basically don’t bother us. 4 weeks later I called back and some nasty person on 9−2−15 @ 4:13pm stated yeah there ready, I responded with no one called they hung up in my face.
If this facility has some type of management please do some customer service training. That location is not so busy you all can’t be polite or keep up with incoming prescriptions. If it is fire all those trifling people and start over.

Moved here from out of state, where the Visionworks in the mall was great about adjusting my glasses as needed. I was always in and out within 5 minutes, no matter how busy the store was.
I do a lot of moving around at work, and noticed lately that my frames are beginning to fall off my face after prolonged activity. Time for an adjustment, right?
We were already at the mall, early this afternoon. Both employees were working with other clients, so a small wait was understandable.
After getting one lady’s attention, we were told they’d be ready to adjust for me in 15 – 20 minutes. Fair enough, we’ll walk around. We return, where this time, we’re not acknowledged.
One of the employees is clearly on the phone in front of us, but not having a conversation, and DESPERATELY avoiding eye contact with us. Another couple walks up, inquiring about an adjustment.
«It’s only us right now; you’ll have to give us 15 – 20 minutes,» says the other employee.
Which is exactly what you told us, twenty minutes ago. The other couple asks if there’s a waiting list, so that they don’t come back for no reason. No, no waiting list.
I’m not waiting 40 minutes for an adjustment that takes seconds, and will be looking elsewhere to do future business.

My wife’s glasses had busted so we were frantically trying to replace them.
She went to the eye doctor for an exam to get a prescription. Then the hunt began for frames. We tried a few places before coming across Visionworks. They just so happened to be having a BOGO free promotion going on. We thought this was great. I could get the second free pair. My glasses had already broken months back but I wear contacts all the time anyways. Although, I was in need of glasses for when I wanted to give my eyes a rest from contacts, especially when my allergies are acting up.
I forget what brand she chose, I went with Guess. She loved the colorful pattern on the arms of her frames. She has a stigmatism so they were going to take up to 10 days to be ready… Mine I was told could be ready that same day. It sucked that she was the one who needed them badly and had to wait so long. I never received a phone call about mine… I called a few days later and was told they were ready. Um Ok, thanks for the heads up. I think I was more anxious then she was for hers to be ready. I called once again closer to the 10 day mark asking about her glasses. I was told. «Oh they were just finished.» Hmmmm interesting. Great timing on my part??? We had both gone in for fittings at different times and our experiences were the same. Now that they had our money, they looked bored with us and gave us the impression we were bothering them. Asking for frame adjustments was like pulling teeth. I thought they were gonna lead me to my car and start it for me. Work on your customer service. Mmmmmmmm Kay!!!

I work at a medical insurance company, so I talk to providers and members all day. I wanted to say that 1^st b/​c the type of complaint I’m going to give about this place is about the front desk staff and their responsibility to their patients and their providers. I spoke to a elderly woman with bright blue eyes, when she quoted me my co-​pay I was shocked as it was $ 70 for contact lenses. $ 10 for the co-​pay and $ 60 for fitting. I explained to her that I didn’t need a fitting that I already paid a fee last year for the fitting last year since it was my 1^st year wearing contacts. She said it was probably my insurance, so I asked if she checked if they were in network and she said she didn’t know. As my background in medical insurance, the calls that I take are providers checking benefits and to check if THEY’RE IN NETWORK. Meaning, her JOB is to check if they’re office in in network. If they’re not in network, patients have to pay an out of network fee and sometimes a penalty, so the price that she was quoting in the 1^st place is incorrect. The «fitting» fee is also incorrect, b/​c she MUST know of they’re in network to provide an accurate co-​pay. So I do not recommend this office as their staff does not have the best interest for their patients at all.

I came in with very unusual frames that I wanted lenses put in and they were really great about it! Every other place I took my frames to they refused to work on them but Visionworks was able to do exactly what I needed and have continued to help me the many times I have came in since then. Thanks for being so friendly!

They have poor customer service. I was told on the phone that they could tell me my diopter from my existing glasses and would do so for no charge. This would enable me to get some swimming goggles that would help me see while swimming.
When I arrived at the store, I was then informed that they would not do it, and that I needed to see a doctor for a prescription. I wouldn’t have minded if that was what they had told me on the phone.
I will be getting my next set of glasses elsewhere.