Cold Stone Creamery

Didn’t know how to make any of cold stone’s signature menu items. Then when we finally got our ice cream, we were told we needed to wait to pay so she could make other people’s ice creams behind us. So basically left $ 20 on the counter for 4 like it. Pathetic college kids.

Now that this location is under new management, things seem to be running more smoothly. The staff is more friendly and they are actually open during their open hours. (Imagine that!)
While this place is more expensive than it should be, they often offer bogo coupons online or discounts through the Hooked app.
The ice cream is very rich, which makes it my favorite, but I know some people don’t enjoy it as much for the same reason. I always like to pick one of their tried and true signature creations. Since the ice cream is so rich, I often get the smallest size instead of the two scoops I’d get from another ice cream shop.
The smallest size, known as «like it», of a signature creations is about $ 5 and can be anywhere from 360 – 640 calories, but you probably didn’t want to know that…
I recommend checking this place out, I docked it a star because it’s a bit over priced.

This place is ridiculous! My bf ordered a birthday cake for me about a week ago and I also called the store to confirm my order. When my bf went to pick it up today, they say they don’t have it because they did not make it at the very beginning!!! Omg this is my first time buying their food and I promise this is the last time!

Place is a joke. Sign at 8pm (on a Saturday night) read, «crew member stepped out» and doors were locked. Who does that? I’m glad the sign was on the door, saved me from eating and wasting money on a business that is ok with doing something like this.
Pathetic.

My friends and I told the worker to «surprise us» so I’m still not entirely sure what was mixed into our ice cream. The serving was huge and the price was also higher to match that. This Cold Stone is exactly what one would expect from any other Cold Stone location. It’s nothing exceptional or special.

Restaurant review
I can see why this place gets some negative reviews. First of all it is expensive. That is not an issue when you eat at a Cold Stone in a mall where it is well lit and lots of foot traffic which makes for a fun dessert experience. Instead this shop is tucked away with a very small store front. I agree with the other reviews that the employee don’t seem to happy and sneak off into the back room when no customers are present. There are 3 small tables to sit at. Ordering is rather painless, just check out the board or create your own. Somehow my creations always start melting immediately even before I get to eat it. For 2 regular size creations it will run you close to 12+ dollars which is even more than at your local ice cream shop. All and all the strawberry blonde creation was good except that the size for the love it was smaller than the container. My wife had the same size and hers turned out even smaller. On the plus side we used the HOOKED app which allowed for BOGO around dinner time.
Pros: premium mix ice cream dessert
Cons: very expensive, my creations always melt at a very quick rate, small seating, poor ambience
Hidden deals:
1. Use the Hooked app which gives you additional savings.
2. Sign up for My Cold Stone Club from the company website for a BOGO coupon and one on your birthday as well
Health code rating: B

This place has the most erratic hours of any restaurant I have ever seen. They normally only have one person making ice cream when the line is at least 5 people deep so don’t expect to get anything quickly. And once you actually do get your ice cream it isn’t even the correct thing that your asked for as the employees do not know how to make the recipes that Coldstone themselves advertise.

The two staffers last night has superb customer service skills. I called ahead hoping to place my order for 6 different «like it» and «love it» cups but their policy does not allow. The young man was really apologetic and explained well.
Not the cleanest joint, but like the service and the food.

I like their ice cream but we designed/​ordered a cake online for a friend’s birthday and they got it totally wrong. They’re also super anal about you bringing in other food inside. My friend met up with us there after an extracurricular meeting, so she was carrying around leftover catering and the manager went H.A.M.
Also, the smallest size is $ 5 which is pretty expensive for what you’re getting. You could easily pick up a pint for that price.

This store is ridiculous! I ordered a cake like two weeks ago! But when I went to pick up, they told me they don’t have it! I don’t understand, how could a store do things like this! No wonder I never see other customers in store.

All I can say is RUDE. The customer service is non existent. I was one of two people in the place at 7:30 (they close at 9) and they refused to make a shake. They seemed mad that I even asked. This is after not greeting us for a few minutes while we stood there. Just awful.

This is my 2^nd time ordering the cake from this store, also it is my final time cause I will not do that again! Today I went to pick up my order, I found that they forgot to put the topper, I brought it back and hope they can fix it, however the women behind the counter totally didn’t care about it and claimed that the cake should have been finished without topper, what she saying is ridiculous and I was disappointed by her attitude, since the picture shows exactly the cake is decorated with some kind of topper.

This place is a joke. I admit my daughter & husband wanted to try it again for the shark week themed ice cream but that was a big fat no! They refused my cisaves app mobile redemption due to the fact they only accept print outs! Called to complain to the manager who sounded way to young to be manager said well that’s what corporate said is that we can only take print outs. Even though they accept campus apps and has their logo on the door! Prints out are a waste of time & paper. And a waste of gas to drive to campus town. Good thing I left there and spent my money well worth it Jarling.

This is the most depressing Cold Stone I have ever had the displeasure of visiting. Usually the employees are friendly or at least the ice cream is good. Not here! It’s pretty dark inside (even in the daytime) and the employee (s) will act like you’re bothering them by trying to give them your money. The ice cream is pretty melted when you get it without much stuff mixed in. To end the transaction, the employee will take your money without saying anything and then go back to sulking behind the counter. Do yourself a favor and get ice cream anywhere else. You can get a lot more for a lot less money, including the ice cream at the union ($ 2!).

I agree that Cold Stone is pricey but for the flavor and portion, it’s not really too bad. The first time I went, I made the mistake of getting the Gotta Have It size. Way too much ice cream! :) Most of the employees are friendly but it does depend on what day and time you go. The ice cream is put on the stone for mix-​ins to keep it from melting while they create your ice cream. Trust me, it gets soft quick without it! Lines and wait times get long because they never have enough employees but it’s expensive to run a business in Campustown.

They have mediocre milkshakes for big bucks. I’ve been on two occasions. I ordered a strawberry and banana milkshake and a cake n’ shake milkshake, and have taste other people’s orders.
There is NOTHING special about their milkshakes or ice cream. Same taste as most other places for double the price. Nothing special about the atmosphere, and the singing is really awkward rather than funny or cute.

yes it’s expensive but I love it!!!
my cousin had a gift card but for some odd reason it would not work after numerous times trying, so the very, very, very HOT guy (can’t remember his name at the moment, sorry!!) gave us free ice cream. I’ll probably only go back because of him lol
THANK YOU AGAIN (name starts with a C).
Not only did he make my day but he made my little cousins day. =)

One question: Why such low stars for this place???
First of all, they had great flavor options: all the classics (cake batter, chocolate, mint, coffee) plus some! (salted caramel, dark chocolate peppermint.)
And in my experience, the guy working there gave us a HEFTY portion! Much appreciated, kind sir.
Only thing I can complain about is their lack of seating… they really only have like one, maybe two tables (each with two chairs), in my recollection. So what? You stand! It’s the least you can do to reverse the effects of the rich deliciousness that you’re shovelling into your mouth!
Lack of seating aside, I very much enjoyed this Cold Stone. Never disappoints!

I’m surprised by the bad reviews of this place, but my experiences there this summer have been good, and just as good as other alternatives like Cocomero or Jarlings.
I will agree that prices are expensive, but in all honesty, I don’t feel they are too off from the norm from surrounding areas. I don’t have exact numbers, but two small signature creations at Cold Stone cost about $ 10. 2 small fro-​yos from cocomero cost about $ 10. Two small snowstorms from Jarlings cost about $ 8.50. Ice cream has gotten damn expensive, but at the very least I feel Coldstone is worth it.
I’ve only gone a few times, but every time I went, I did not run into the issues I see in the reviews here. The ice cream in my opinion is very rich and tasty. Fruit has never been spoiled. I’ve been able to spin the wheel and get the discount. The signature creations are such a medley of deliciousness I never get sick of them, and the small goes a long way, especially if you get their sweet cinnamin-​y waffle bowls/​cones. Never found a need to get a medium or large size (think they call it «love it» for medium, and «gotta have it» for large)
Only other downside I can think of is that the wait is sometimes ridiculous. This location is ALWAYS packed. I once had to wait nearly a half hour in line, and I feel it takes employees a long time to actually make the ice cream. Otherwise though, I think I like the ice cream at this place more than any other place in town, including Jarlings.

Ah, Cold Stone.
Here’s what I like about Cold Stone:
1. Gummy bears in ice cream. Yes.
2. I like spinning the wheel.
Here’s what I hate about Cold Stone:
1. PRICE. Jeeeeesus. They must make so much money off of the UIUC students. I’ve never seen the Green Street location totally empty. There’s always SOMEONE there, it seems. One ‘love it,’ one ‘gotta have it,’ one mix-​in each = 8.57!
2. If you tip a dollar, they will sing. Please don’t sing. I will pay you a dollar to NOT sing, ever. I want someone who will put gummy bears in ice cream, throw it in a bowl, and take my money. I always feel bad for the employees when they sing. Some of them get into it, which is fine, but you can tell other employees are just doing it out of corporate policy, which is just plain depressing.
Cold Stone isn’t bad ice cream, per se, and the location is convenient for students. But here’s my personal opinion: Go to Jarlings and just get a snowstorm. It’s cheaper, faster, and tastier. Now, if I could only convince Jarlings to add gummy bears to their menu… Nah, scratch that, I’d end up putting on 50 custard-​pounds before the end of summer.