Verizon

@VerizonNews
Yesterday I was on the road for my job and when I went to use my phone I noticed that the phone was power off and the home button was very hot.
I stop by a Verizon store located @ 910 W. Town Center Blvd in Champaign, IL.
I was the only black customer, my name was called by a over weight white man. I explained what was going on with my phone, he immediately gave the phone to his co-​worker asking her does the phone feel hot, she she said «no“and he refused to trouble shot my phone, I explained that I just purchased the phone on March 11^th and can I at least get a new phone. He said no you don’t have the box and I can’t help you. I noticed that all the WHITE people in the store getting treated with dignity and respect. The man was laughing at me to his co worker saying that this phone is not hot and I can’t help you. Black people need to be aware of Verizon Wireless on how they treat black people. They have the most expensive prices on the market put only choose to serve certain customers.

I just had the best experience buying a phone ever. Elizabeth (Liz) and Jennifer were so helpful. Liz was very informative and helped us to make the best choice for our new phone plan. She explained everything before we signed each time and stayed well past close to help us get our phones all squared away. Jennifer helped us pick out accessories and answer any additional questions. I will definitely be shopping with these 2 again and will only come back to this store. thank you again for all your help!

If I could leave this place 0 stars I would. How can there can be 10 employees walking around doing nothing and you still have to wait for your name to be called to get helped. While you wait they blare rock and roll music in your ear. You can’t speak over the loud music so when you finally get help you’re yelling. All I came to do was cancel one of the numbers on my contract, half hour later still waiting. Needless to say Verizon charges to much. I’m canceling each#as the contract becomes expired.

Verizon continues to tell me my monthly bill will be 225 and six calls later and six months later I get a 325 bill They told me their were waiving activation fees for two phone and when I got bill it is was on there. Called and Verizon told me they never waive activation fees and if someone at the local store had lied to me. If I could rate a zero I would.

Worst Service. I requested that my regular account transfer to a prepaid account. Took about 4 hours and they ended up cancelling my account and did not open new prepaid account for me. They only blame their computer system is weird. I never heard a single apology, and in the end — they demand that I solve the problem with verizon call center or visit this place AGAIN the next day. They also opened up two accounts without my consent and now I have three accounts to cancel.

I been with Verizon for 4 years I switched over to them I heard so many good things about their wide coverage. The service I had before the calls kept on dropping I got tired of being in a middle of and conversation my call would drop. So I decided to leave them and go to Verizon and give them a shot. The coverage always been great never had a problem with dropped calls. But now I have a problem with some equipment I returned several weeks ago. Verizon always been prompted by text and e-​mail and let me know they received the equipment. This time the department who takes care of this still have not credit it back into my account yet their slacking off. Their still going to make me pay for the balance of this bill from the equipment I returned back I am not happy about it.
While back I changed my phone number and the website was not working you can change your number for free if you use their website. I was getting frustrated with the website and told Verizon about it. They said they would not charge me for the 15.00 for changing it for me. Now today as I was trying to get this bill resolved after a few tries still no solution. They told me they charged me for the 15.00 for them changing the number why would they tell you that and turned around do something different. I agree they don’t seem to care and I wont be signing a new contract anymore. If I want another phone I buy it from craigslist or eBay I am tired of buying a 500.00 phone. its not worth it its like buying a new laptop the value goes down. And trying to trade in your phone its not worth the trade the value goes down.

I have been a Verizon customer since 2000 when the company was formed. I have stayed with Verizon because of their cell coverage (only). I never have dropped calls no matter what part of the country I am in. Verizon is a great company if you opt to buy a phone from them, sign a 2 year contract and NEVER HAVE A PROBLEM WITH YOUR PHONE during the contract period. If you do have a problem with your phone during the contract period, forget about getting any assistance. I was midway through my 2 year contract when my keyboard locked up and would not work. I called Verizon to see if I could get a price break on a replacement phone. $ 200.00 was the price they gave me and that was on a refurbished phone. I am aware that several companies manufacture products with Planned Obsolescence, but my phone was less than a year old. After a week of not being able to text, the phone suddenly started working again. My contract is now up and I have received several messages from Verizon that I am now eligible for a new phone and a new 2 year contract. I decided not to sign a new contract with them at this time. I am going to keep my old phone until it dies. I can still keep the same plan, but not be locked into a new contract until I REALLY need a new phone. Verizon Wireless has become so large that they don’t really care if they lose loyal customers. I am an older consumer and I remember when good customer service was a priority with companies after they sold you their product. That is not the case anymore. Verizon has the attitude that if they lose one customer another will take their place and they are right.

I’m a new Verizon customer and I found myself in a customer disservice rock and a hard place between Verizon Corporate and the local Verizon Store. Apparently the local Verizon Store doesn’t dip into the same budget as the people you call on the phone (and this is the «official» Verizon Store, not a local franchise store like Barbeck), so they set their own policies about how to deal with problems with phones. I bought the Motorola Droid RAZR, I really enjoy this phone for the most part, but there’s been a nagging issue with the battery not wanting to charge fully, it somehow gets «stuck» at a certain charging point, most often 60%, but unfortunately not every time. I called Verizon Corporate and they said that I could either get a refurbished phone from them or go to the local store and they would provide me with a new phone with a $ 35 restocking fee. I told them I would go to the local store and argue with them about the «restocking» fee. I mean really, I just bought a brand new phone and it has a major issue, it’s defective from the factory, and I have to pay to get a replacement? No. «Refurbished» often means that a phone was returned by someone else who had a problem with the phone (or they may have just decided they didn’t like it) and I get to inherit it. No, if I’m paying $ 600 for a freaking phone, I am paying for a new, problem free phone and I should at least have a new one for the first month for crying out loud. So I go to the local Verizon Store and I’m told that they have to see the problem demonstrated in order for them to provide a replacement phone. This is of course difficult because the issue does not manifest itself every time it’s charged. This means I have to drive across town, have them plug my phone in and leave it there for «several hours» to see if it happens to demonstrate the problem. The burden of proof is on me. Nevermind that I had only possessed the phone two or three days when I first brought it in, there was no damage to the phone, I have no reason to try and fool them into giving me another new phone and it’s a bit of an insult to my intelligence to say that I don’t know that my phone is actually at 60% charge after it’s been on the charger all night long. I visited the store a second time after having installed an app that graphs my battery life and showed that the graph indicated that the battery was sticking at 60% for a couple of hours and then continued charging until I got up when it was at 80%. But this wasn’t good enough, I was using a «third party app». Come on local Verizon Store, give your customer a little benefit of the doubt, put yourself in my position and think about what a pain in the a** these hoops are that I’m being made to jump through in order to own a phone that I just handed over a god awful amount of money to you for, you’ve got me in a contract for a monthly payment that I would have never dreamed of forking over a couple of years ago. I was with T-​Mobile for seven years, if their voice services covered my little corner of town, I’d still be with them, because they treated me the way a customer should be treated. I had issues with my Nexus One, I called them, they performed some troubleshooting over the phone and then they shipped me a new phone with a packet to return the original. When all was said and done, I called Verizon Corporate and thankfully I spoke with someone who was willing to work with me and told me he could send me a new phone if I put the retail charge on my credit card and they’d refund the amount when they received my original phone. I don’t really see what the point of the local Verizon Store is other than to create problems, because Corporate sends you there as their first line of defense, but then the local store doesn’t really want to help you because they have to use their own money and so you have to call Corporate back and plead with them to assist you. I suppose if you aren’t technologically savvy, if you need help learning how to use your phone or something like that, they’re probably very helpful, but if it involves money for something that’s broken, forget about it. I don’t blame the person who I worked with, I don’t even blame the manager who spoke with the Verizon Corporate person and told them there was nothing they could do, I blame whoever wrote the policy and doesn’t allow their employees any flexibility. They should know that I’m going to stick with the RAZR because I want a Lapdock 500, I want an HD dock, I’m going to buy toys to go with my RAZR but I’ll be damned if I’m going to buy them at the local Verizon Store in Champaign, IL, I’ll be damned if I go there to buy an upgrade phone in the future, because I had a major problem with the brand new phone I bought from Verizon and they made it as hard as possible for me to find relief and it caused me a lot of stress and disappointment. I’ll be sure my friends on Facebook know it too.