Enterprise Rent-A-Car

Worst Place in the world!!! Call the day before and they hung up on me!!! The day to get the car it was going on 30 min after the pick up time.

Team went way above and beyond making sure I had the van I reserved. After not having a van in stock they found one within 15 mins and drove it to the store and off we went on a great trip to Clemson for football game!

This place has the absolute worst service I have ever experienced. 2 people working there had no clue what they were doing. I guess you get what you pay for as they messed up my reservation and could not get me a car. They were also completely useless in trying to help rectify the situation. I will NEVER again use Enterprise.

The place is very overgrown and doesn’t look like a landscaper has been there all year. Weeds are growing through the side walk 18−24″ tall and bushes have not been trimmed in forever. I’m surprised this location meets the Enterprise corporate standard for what their brand stands for. Cars look good and people are friendly, but property looks terrible.

Bottom line: don’t go there if you actually need a particular kind of car. Go to the airport one.
I have always been very happy renting cars from Enterprise, it is the company I use most often. I had a reservation for a full size car and called ahead to check if they would have one. The manager answered that they did not and she would need to give me a small SUV. Sine the entire point of the rental was to have a car with better gas mileage than my current car I said no, that was not what I needed, I can’t use that. I made that extremely clear. She said to Call back later to check if they had anything at the time I needed to pick up the car. Since I was driving by there anyway I stopped in to check. When I mentioned I had called about the full size car she smiled and said «I think we can get one, just have a seat». For the next 30 minutes I waited while the employees kept answering the phone to take on new clients while basically ignoring the room of 4 – 5 customers that were in front of them. Not one person called to see if they could get a car. Someone dropped off a Fusion so I thought «Great, I can wait for them to clean that car». Finally after 30 minutes she said okay I can take car of you now. After chatting a bit I asked «So you what kind of full size car did you get?» And she responds «I have a small SUV for you.» Naturally at that point I was ANGRY. I told her that was not acceptable, and I had already told her that! Why did she waste my time when she knew she didn’t have a car for me? She again said «Well I can check around to try to find you one» which obviously was a lie because she had just spent much time answering other calls and not trying to find me a car. Her tactic was to make me exasperated enough until she got me to take the car she couldn’t get rid of! I asked her about the Fusion that had just gotten dropped off and she said that was for «another delivery». So I was standing there waiting for a car, she had one but wouldn’t give it to me! Finally I just left and went out to the airport to get what I needed. Which cost me about 50% more.
Here’s the thing: if someone tells you they need a specific kind of car, don’t jerk them around until you think you can force them into something else! Had she just told me up front she couldn’t help me I would have been fine with that. What I object to is her wasting my time and trying to manipulate me into something else. And answering the phone to deal with new reservations when she had customers in front of her that were waiting for service.

This location came recommended to me, so I rented a car for a week. Everything seemed great at the rental office, however, the rental price was slightly different than the online price. (to be clear, I did not reserve the car online, I just checked the price while standing at the rental office) When I inquired about the reason for the difference, the sales person informed me that the additional cost was taxes and fees.
I returned the car to the airport location, and the rep there read through the list of charges. One of the items listed was Road Side Assistance Protection. In the invoice it is listed as RAP, an acronym that is not intuitive for most people. I told the airport rep that the situation struck me as a very shady business practice. As a remedy he did not charge me the fee to drop the car off at a different location.
Bottom Line, if you go to this location, pay attention to the charges. I was charged for coverage that I specifically declined.

We have used this location before because it’s close to where my Wife works. We usually have a good experience, but not this time. We had a 2 pm reservation, but when my wife was brought to the location, she was told that they wee waiting for a car. An hour later, she was given a car that was scratched and dented. The inside of the car had stained seats, and smelled dirty. She was given the choice of either a 10% discount, or no car. She was already late getting back to work, so she took the car.
On her way to work, the oil change light came on. She called and was told that they had just changed the oil, so not to worry about it. On the way home that evening, the tire pressure warning came on. When I saw the condition of the car, I called the 800 #, and was told to contact the branch in the morning.
The next morning I called when the branch opened, and explained the situation to the rep. He promised that they would have a car to exchange for us. My wife set a time to make the switch, and arrived on time. Again, she was told that she would have to wait, that the car was being cleaned. Finally, she got her replacement car, but no apology from the manager, though every desk rep she spoke to seemed to be sympathetic.
I can’t say that we won’t be back, because we don’t have many options close to my wife’s office. Hopefully our next rental will be a better experience.