We have bought many things here over 30 years both at this and the previous location and also have used their repair services. I won’t be going back. I bought an under cabinet fluorescent fixture with bulb included and after 2−½ months the bulb blew. I took it back to Chatham Hardware where they tried to ‘mansplain’ to me that a 2 month life was within normal range for a fluorescent bulb! They refused to take back the fixture or even diagnose the problem(it turned out the starter had blown). Apparently after 30 days they don’t honor, exchange or accept returns of any merchandise. With Herrington’s around the corner and Mario’s in Valatie, both willing to help customers and stand by their merchandise why would I ever need or want to deal with these people ever again?
Mike H.
Évaluation du lieu : 5 Chatham, NY
Sorry about this guy’s lightbulbs, but there are signs all over the store reading«lightbulbs not returnable». Must be from New York City and thinks he is special. Chatham hardware best hardware around. Half the things in our house came from Chatham Hardware and they helped us find the things we needed.
John K.
Évaluation du lieu : 1 Canaan, NY
I bought some halogen light bulbs here only to find out that I had purchased bulbs with a wattage that exeded the rating of my light fixtures. When I tried to return them I was told by the manager that he could not take them back even though the sealed blister pack container was not opened. He explained to me that the wear and tear on the bulb that occured on its trip from the hardware store to my house and back would reduce its useable life. It occured to me, as I drove away, that these two light bulbs were manufactured in China. I am trying to understand how a trip overseas on a cargo ship from China then to Chatham, New York via air freight and cargo truck put less wear and tear on these light bulbs than the 16 mile journey to and from my house. Sorry Chatham Hardware, you’ve lost my business. You don’t appreciate your customers.
Earth G.
Évaluation du lieu : 5 Chatham, NY
This store has a lot. Everything from farm fresh eggs to the kitchen sink. And the only place open sundays:). They dont accept amex or discover. Just visa and MC. Not a big deal to me though