Steak ‘n Shake

I mean, a Steak ‘n’ shake is a Steak’n’ shake is a Steak ‘n’ shake, but here’s a little tip: don’t order the Cajun fries! There is a container of Cajun seasoning sitting on your table! They charge you 0.29 cents to sprinkle it on in the kitchen for you! I know it’s not much, but it’s the principle of the matter!

Uh… very underwhelming for a Streak and Shake. Where to start with how bad this particular place is. First, to find an employee with a smile on their face would be remarkable. Maybe they don’t like this place either. Slow to seat. Slow to get food. In our party of five, two of the orders were correct. The other three were either not what was ordered or missing part of what was ordered. The manager even came by and asked what needed to be fixed and then… nothing happened. Drinks went empty, then one was filled with the wrong liquid and one was ignored. Just a disappointing experience overall. Get your shake to go and then go to Five Guys down the street for a great burger and great service.

Have eaten here two three times I don’t understand why it takes so long to get your food they are paper thin and it has not been busy when we were there but takes 20 30 mins to get our food. Tired of waiting for so so food will not go back

Went in to get a milkshake to go. Painfully slow and horribly disorganized. Took 15 minutes to get a cookies and cream milkshake. The restaurant is frenetic and poorly cleaned.

Don’t even feed your dog with what they serve. This place is nasty. It’s dirty and smells. They aren’t using gloves to make your food. I decided to order a drink to go– thinking that would be hard to mess up. Well I was wrong, drove immediately home, got out of the car and the lid pops off my drink. To my horror their are multiple dead bugs found in my drink!!! I will NEVER go here again

First time at a Steak & Shake. Stopped while traveling; 2 adults, 2 kids.
Prices are great and food was good. Lots of choices to customize. Meal came out 10 min after ordering and 15 min after arrival. Good!
Our server was helpful & cheerful. Good!
Reasons for 3 stars:
Ordered 3 to-​go shakes; took 25 min to bring to us.
Women’s bathroom smelled like urine a bit. Not overwhelming, but noticeable.
When started to eat shakes in the car, noticed that while I ordered a Snickers shake, it had a few M&M pieces and some sprinkles (presumably from a birthday cake shake). Either the machine was not properly cleaned or things fell in while making it. Either way — NOT good. If we had food allergies, would be very concerned re: contamination/​exposure.

This place is horrid. There was a waitress with open sores on her face who was coughing all over everything, the orders were wrong, and there was HAIR in EVERYTHING! The corporate office WILL be called!

We really enjoyed our meal. Service was excellent. Stacy, our waitress was so sweet. Id had a ruff week of test, surgery, more scans today.
Her smile and kindness made me feel so good.
I feel in the Holiday Spirit.
Thank you

Okay. Letz state the obvious and get it outta the way. «It’s a chain!» There it is; Verification that I know this.
I also know a good burger when I taste it. The Royale is a double-​patty delight. The bread to meat ratio is just right. The bun is robust enough to carry the meat and the condiments without undue ‘bready-​ness’. The bacon is done, but not to the point of diminished flavor. Mayo % is spot-​on.
Our waitress was pleasant, knowledgable, and had a good sense of humor. Table was clean and dry. Food arrived quickly, and with a smile.
One could write an entire review on the milkshakes offered. REAL milkshakes, not those processed abominations that other chains faust on an unknowing public. Despite all the flavor offerings, my fav is vanilla.
One could do far worse than Steak & Shake.

The service was really slow and less than attentive. After we ordered and ate we waited 30 minutes before asking someone to find our server so we could order shakes. While paying we saw a manager with long hair cooking on the grill with no hair restraint on. If we had seen this before we ordered we would not have eaten here. Our shakes came out almost completely melted but they still tasted good.

Went here with my husband, and it was a pretty busy day there. Our waitress was very kind and attentive. The food wasn’t that amazing but it filled us up. The shakes weren’t all that either. But it’s def a good place for a quick bite

Good Burger, Good Service
Friend had a gift card and wanted company for a late lunch. We both had double cheeseburgers and fries. While the fries are thinner than I prefer, they were hot and tasty. Burger was good. Service was quick and smiling server came by twice to check on us. My friend had a strawberry shake they said was good. Restrooms were clean as was restaurant.
Even though the restaurant was two-​thirds full, the noise level was not excessive. The booth seats are comfortable.
While not a fan of typical chains and franchises, I’ve never had a bad meal at a Steak and Shake and the price is fair compared to many high-​priced upscale burger joints that promise much but deliver fluff.

Arrive late night to this dirty, smelly place. Over half the tables are dirty, dishes piled up. Not that busy.
Yet 10 minutes after I ordered I am sitting at bar waiting for my drink. I could say something but why should I have to ask twice for what should have been handed to me when I ordered.
Counter top sticky with spilled drinks. About to walk out but too hungry to leave.
She did drop off my bill though, priorities I guess. What a dump!
5 minutes later, used the restroom and left. Likely will be another 20 minutes before they realize I am gone. Without any food. Taco Bell, hear i come.
Avoid this place like a bad crack habit!!!

Awesome cheap menu. I love the burgers here but the fries could use some work. Im just not a fan of the kind of the fries that they have. The drive thru is pretty fast too!!!

I came here last night after The Strut as they call it. After drinking and walking and still being on West Coast time, my dinner was extremely late luckily, Chattanooga has a SNS… To my disbelief :-). We pull up and there’s the guy thats supposed to be taking my order on his cigarette break «Ya’ll take your time!» Haha. We finally get our food, park, and eat. Good Times.

The food was great but the service was slow as slow can get. The first server we had was almost done and she was switching off to another one that was the slow one. First server great, second server not so great. Took to long to get our milkshakes and refills on our drinks. Then the final reason for the bad review was our kids were suppose to be free but the casher didn’t take off the final bill. Yeah I know I should have check but I just wanted out of there already. I don’t think that I will be going back here.