Firestone Complete Auto Care

They wanted to charge me $ 89 for a steering damper + $ 80 for labor. Went to ask autozone how much a steering demper cost and they told me $ 25!!! They are a rip off!!! I ended up replacing it myself. Took me 10 minutes. Stay away from them. Their prices are ridiculous.

I had a slow leak in one of my tires. WHAT A PAIN! If I did not fill it within two days I was risking a flat. A bit anxiety producing, but, being me, I put up with this for @ 2 weeks.
I rolled into this place (by accident) and they were EXTREMELY HELPFUL. I mean, incredibly.
They filled up the offending tire and since neither of us had the time to fix it at that moment, I scheduled an appointment for a convenient time. The guy who was helping me out was really friendly. We discussed the problem possibilities– the tire could have a puncture (my vote), the rim might need to be re coated (alloy wheels are such a problem– I hate them, though these look very nice) and depending on the outcome, I figured I could be coughing up money for a tire or more– because in my mind– you replace a minimum of 2 at once.
I was reassured that if I needed to reschedule my appointment they would be happy to refill my tire to keep me going.
I returned with my car for my appointment and they took it to the technician on time. It was the stupid alloy wheel. They coated it, let me know they’d be happy to help with the others if needed (and I know where I’m heading as soon as it gets cold– like clockwork they are a problem) and I paid an inexpensive charge to have this problem fixed.
As an update, I am just getting around to editing and posting this review. This situation happened a couple of months ago and everything is still in good order.
Glad to know I have a new tire place and I like the appointment aspect too!

I’ve been coming to this specific location for the last three years.
I remember my parents always taking their cars to the local Firestone for tires, services, etc. So, when I bought a car for the first time in 8 years, I decided I’d have my local Firestone do the work as well.
I’ve had all of my regular maintenance work done here as well as some repair work. The price has always been affordable/​competitive. Oil changes in about an hour. They have been good about presenting options and letting me know what I should expect to have done in a few months.
I like how the various warranties are transferable to ANY Firestone location nation wide. So, when I’m in a different state, when I move, etc, it all goes with me.
The staff has always been nice. They’ve kept me informed on the progression of repairs, if something is going to take longer than expected, they give me a call or tell me, and yeah. I’d go back.

Went in to replace all four tires. Found the staff helpful & friendly in the choosing of my new tires. After an alignment check, they found, what I already knew about, that I needed new tie rods and bearings. Had them replace all that was needed and had my vehicle out of there in a reasonable about of time considering the amount of work that needed to be done. People might considered it pricey but knowing what is involved to remove & replace all that was needed I found it reasonable. Great job Firestone.

Wish I could give 0, this place deserves it. Got four new tires here in June last year, in September my car was making very loud noises and after talking to my father in Florida, who is a car expert, he advised me it was most likely the wheel bearing in one of my tires. Took the car into Firestone, let them know what I thought the problem was. called me a day later, told me I needed front and back shocks, and that the tires I had bought 3 months ago had gone bad and I would most likely need four new tires. Total cost would be close to $ 2,000! I went and got my car. brought it somewhere else and got the wheel bearing fixed. that was the problem. Not sure how you can bring in your car, tell them what is wrong and they still can’t get it right… STAY AWAY!

went there cause I heard a thumping noise, they told me my sway bar link was broken
When I looked at my bill, they charged me $ 10 inspection fee

I brought my Toyota 4Runner here on a recommendation from a friend. I’ve been to other shops but I found this to be a very well run establishment. The place was clean and seemed very comfortable if you are waiting for your work to be done. The presentation of the store was very well laid out with samples of tires for your review. The Manager of the store explained what would be a good choice for my suv and was very knowledgable and professional. Highly recommended and I would return here again in the future!
=RAY=

Horrible customer service!!! John B will agrue and over talk you before finds out your issue. How can you know what is wrong if you don’t listen?

BEWARE– I believe I have been railroaded so to speak. I will say that I came here months ago and got new tires and it seemed to go well but now I question their trustworthiness and if I was overcharged.
I went in last month because I had hit a pothole (Chicago season) and was told that my rack and pinion assembly had to be replaced. I don’t know a rack from a deck so trusted them and authorized them to proceed. At that point I realized it would be best to contact my insurance company. When it was complete, I put it on my firestone card and was on my way because it was to late to wait for insurance clearance. I got a call a couple days later from Faisal who said that I was overcharged for labor and he would be crediting me back almost $ 200. I found that very odd that they found this overpricing only after my insurance got involved. I have been watching my card and 2 weeks later, still no credit. I called today and spoke with the manager, Bill who explained that Faisal was processing it but there were computer problems and he forgot to put it in after it was fixed. Bill assured me he would do it today. I also asked him about how they found the overcharge on labor only after my insurance got involved. He stated that it was a area wide problem and that the ‘computer’ was charging labor based on the wrong types of cars.
Would they have found this if my insurance wasn’t involved? Is this a case of taking advantage of an unknowledgeable lone female? I guess I will never know but want to share this stuation so others can beware.
The staff is nice enough but I would not feel safe returning to Firestone after this questionable situation.

Felt I owe it to this business to share my positive (day saving) experience.
I made it through all winter without any pothole issues, but unfortunately on a Sunday driving near Loyola I feel victim to a massive pothole I couldn’t avoid. Being a Sunday at 3 pm, my options for places to go were very limited, and to make matters worse my small car doesn’t have a spare tire.
I called Mario and gave him the tire size and he had one in stock at a quoted price of $ 115 all in. I made my way over there 5 mph at a time on a flat tire in city traffic. Luckily for me I was able to get it there without any rim damage (a minor miracle), and they replaced the tire at 4 pm on Sunday in an hour’s time.
Upon looking at other quotes today, they were super competitive and very fair. I commend them for their work, and am thankful they were open on a Sunday for those of us with tough luck. Thanks to Mario and his staff for saving the day!

I went to this store at 7 am to get 2 tires, I was quoted at $ 520, then told they didn’t have them in stock. They told me they’d have them by noon, would call me and get them installed that day. I went about running my errands waiting for their call. I hadn’t heard anything by 1:00 so I decided to stop by since they promised they’d «have them by noon at the latest». When I arrived they said they hadn’t gotten the tires they would be there by three they were coming from their Skokie store. It had been six hours and they couldn’t get The tires from the store 3 miles away. So I drove to the Skokie store told them what I needed and was quoted $ 360 for the exact same tires. How 2 corporate stores have a difference of $ 80 per tire I do not know but I suspect fraud. Save yourself the trouble stay away from this store drive the 3 extra miles and go to there Skokie store. Much more friendly, honest and knowledgeable.

Horrible service. I bought a set of 4 tires and after 4months approx. 2000 miles for this car and the front tire breaks apart on the expressway (luckily no one was hurt). I get the car to Firestone and ask them to inspect the tire. The guy said it was a badly built tire and i should buy new ones. Long story short, he tried to bypass my warranty and charge me 95 dollars to replace. I immediately called the corporate number who advised me that I should be more firm with the staff at the store (wow). Anyway finally got my tire replaced with no charge, but I will never buy Firestone again. They sold me badly built tires, never sent any notice and then tried to charge me to replace their defect and then corporate suggested I should be more of jerk. If I could post a picture of the tire you wouldn’t buy from them either.

I’ve gone to Firestone for new all-​season tires, wheel alignments, and tire rotations. I’ve been to 2 other Firestones in Chicago and I like this one because they explain things slowly and allow you room to ask questions in a way that is above average.
Why I would go here again:
— cheap tires that are consistent in price throughout Chicago
— offered good recommendations without pressuring me to do them
— sound advice about tires
I had a problem with a recent wheel alignment that I thought wasn’t aligned as well as it could have. A worker named Mario, after giving me new tires, was kind enough to check the alignment out while replacing my tires without charging me extra. He even test drove my vehicle to assess alignment. Nothing big, but small things like that reassured me which made me write this article.

I would like to commend Mario and the entire Firestone team for their excellent work! I would like to point out that I have had my 2003 BMW serviced at a handful of the «BMW shops» on the northshore and have become accustomed to going in for an oil change and driving away $ 900 lighter.
Today, Mario and the team discovered what they initially thought was a oil pan failure that would have cost nearly $ 1,800 to repair. I went ahead, rented a car and left the shop prepared to swallow another huge repair bill. A few hours later, Mario called me and told me that after more thorough inspection, they determined that the oil pan did not need replacing, and the problem was due to a broken plug in the oil pan that came in around $ 7.
Now having come to this particular Firestone location for the past 3 or 4 winter tire swap-​outs and having this fantastic experience today, I can assure you I will never go back to any other auto service provider.
Mario and team have far exceeded any experience I have ever had anywhere else. Keep of the good work!

Came in for the life-​time alignment and to purchase two tires. The the two tires were on sale for $ 55/​each, size 205 65 15, which was the best deal I had found around Chicago. They were made by Primewell, which is pretty much a no-​name brand, which is made of decent quality, and if maintained will last long. I opted to install the tires myself.
Came back a few days later to have the alignment done. Got the car on the rack, and the service writer calls me over to the desk. He tells me that the tie-​rods are shot, therefore an alignment is not possible. I told him that could not be right, and to give me the alignment anyways. He misheard me and told the mechanic to pull out the car. I repeated myself, and then asked to inspect the car myself. He wiggles the wheel himself instead of the mechanic, and the wheel literally had less than a mm of play. He emphasized that the inner tie-​rod was messed up. I decide to check right in front of them, and I do notice play in the outer tie-​rod.
If they wanted to sell me on tie-​rods at least give me a quote for the ones that actually have some sort of play. But quoting me on the parts that have little to no play is dishonest. He explained to me that when the car gets back on the ground the alignment can get thrown off. I told him they should be able to do the alignment without a problem, he replied «Im just being honest.»
Alignment was worst after they finished. The car pulled slightly to the left before, and now it pulls hard to the left. Luckily I bought the lifetime, so I will be having another visit.
Word of advice, do your research on what they are claiming is wrong with your car, learn how to inspect it yourself, and if possible inspect in front of the mechanics/​managers and confront them on their dishonesty if need be.

Wasn’t sure why my coolant was leaking/​oozing so I stopped in. For a fairly priced diagnostic, they told me there were no leaks and simply cleaned everything up and replaced the fluid. They also told me everything else looks pretty good but I should consider an engine flush after I reach 90K (I’m at 72K so clearly they weren’t pressuring me). Bill, my service guy was very professional, informative, and even helped me find a source for a cheap used but factory original hubcap which made my day.

I’ll start by saying the only thing I’ve gone to Firestone for is swapping out my all-​season tires with my snow tires, but I’ve done it here three times and it’s been a consistently pleasant experience each time. I’ve never had an appointment, but am always greeted by a friendly face behind the counter who always offers a free inspection (which I always gratefully decline). Zero high-​pressure to do anything unnecessary. A nice little waiting room with a TV, magazines, water, etc. to while away while the mechanics are at it. The last mechanic I had was a true class act in that he wrapped my dirty tires in plastic sheets so they wouldn’t dirty the leather in my back seat. Normally I would have just cleaned up after this myself. Nice touch and a well-​earned extra tip for you.
I wouldn’t hesitate to bring my car here for other service after three very pleasant visits.

No one like to pay for fixing unexpected things on there car, so most shops have a uphill starting point.
This place seem the nicest in the Chicago area that I came across. (…in northern California this would be standard).
So these guys work for me. I am terrified exploring any other car repair shops or business because most businesses
in this area suck, overpriced or incapable and that with big attitude.

Good place to get your car serviced. I particularly like this branch of Firestone. I don’t have a lot of time so it’s good place to go to get your car stuff done and it’s relatively simple process.
I got miffed a few years back at the branch in Skokie off of Dempster and started scouting for dealer service center and their prices were a lot higher than this place. I hated the other branch in Skokie (this bald guy was a bureaucrat to the limits), but I found this branch on Lincoln, granted it’s a little hard to get back to my place, but it’s worth it.
Here at the Lincoln place, they explain everything and there’s no judgment or pressure. If they highly recommend something, they’ll tell you and if it’s something that can wait a little bit they’ll also tell you. Sometimes I’ll even ask if something is really necessary and they’ll actually explain why it is and if it’s not immediately necessary, they’ll tell me approximately how much time I’ll have.
I did catch one of the guys a couple years back trying to get me to purchase a set of tire replacements which I didn’t need (I had gotten them replaced just a month prior at Discount Tire), but even before he mentioned it he had a guilty look on his face and was pretty easy to read. Thank goodness for people with a conscious! I guess you have to have a basic sense of the functions of a car to protect yourself not only in a bigger corporation center, but small too.

First thing’s first…
Car repair aficionados — Have you ever heard of MAP (Motorist Assurance Program)? If so, is it true that if your car is in such bad shape, the car repair shop won’t release your car to you, unless you have it towed? Is this legit or just a scam?
On Friday afternoon, my car sounded like it was dying. I heard grinding noises (while accelerating), the back, rear tire was loose, and my car would veer to the right. I prayed I’d get it to the Firestone without it falling apart.
So, when we get there, my dad and I talk to the man at the counter. He seemed nice enough. Told us it would cost $ 16 for a inspection and they’d call us within 1.5 hours. Fair enough!
He calls back about an hour later with some terrible news. I needed a new spindle, two new drums and, if I didn’t want to have the car fixed there, I’d need to have it towed out of the shop. Oy.
The next morning, they give me an outrageous quote. (I’m talking one Michael Kors purse marked down at Nordstrom!) I’m pretty much retarded when it comes to cars, so I made my dad go look at the car and my sister talk to guy at Firestone to give me their opinion.
I also wanted proof that the MAP (see above) guideline existed, but he couldn’t produce anything written. (In his defense, he said he would cover the tow charge if I didn’t want to/​believe him.)
Anyway, after much debate, I was given the ‘Go Ahead’ by my fam. Firestone had the car ready after a couple hours, so I was really glad I didn’t have to go days without a car. When I got it back, the grinding noise no longer existed and my car sounded happy again.
So, I’m not sure if I got scammed for this price. (I mean, to a degree, probably?) Whatever the case, it’s hard to trust people you take your car to anyway. At least the men at Firestone seemed a little morally upstanding, explained what was going on in thoroughly and happily dealt with multiple members of my family. Plus, they were able to explain every itemized detail on the quote — unlike some other places.
And, yes, even though I cringed when I handed over my Amex, I kept reminding myself that the total was waaay less than a year’s worth of car payments. *sigh* My poor car — just needs a little TLC.