McDonald’s

The menu displays 2-​for-​$ 5 Big Macs but the cashier said it is not available. When asked if they are out of Big Macs, he said «no». When I asked to see the manager, the manager ignored me and called the IT department to get this item removed from the menu. She never approached me. A different cashier rang my order for this offer and said she hates working here. She prefers working in another McD nearby.

I came here earlier this evening to have a late lunch/​early dinner with my friend and what I experienced nobody should have to go through this. The girl who rang me up was all over the place on the cash register and had to call another cashier over to help her. Then it was what she said that made me think she wasnt too bright. I proceeded to order two fish sandwiches, with a large fry with no salt. Cashier said «I don’t think they can come without salt»…If this doesnt sound comical what doesnt? Then she goofed up my sandwiches by ringing me up for one single and the second with two fish patties and extra tartar sauce (which I did NOT order and was charged for it). This location seems like they have a hard time with keeping the restaurant free of homeless people and solicitors who use the place as their personal hangout spot. I don’t know how they lasted this long on Chicago Avenue giving the elements of the neighborhood. Past reviewers said that management acted rude and shady towards them. Honestly, I have few McDonalds locations that are actually worth going to and this one needs to get it together with their staff being properly trained on taking orders so they’re done correctly and accurately.

It is insane to got to this location unless you want to be harassed outside by countless number of sketchy individuals asking for money or staring you down. I see police officers stationed there now, I mean, why is the city paying for officers to be stationed there wasting tax dollars when all they need to do is tear the place down. Im surprised they dont have a chalk outline of a body inside somewhere. Avoid this McDonalds if all possible.

As a McDonald’s you don’t expect to give a 5 star however on a cold morning they were friendly and efficient. Food was very hot. Nothing to complain about.

If I could give them less than a star I would. I barely visit a McDonald’s but I uploaded their new app which promised a free sandwich. Once I got there the «manager» Cesar couldn’t be more ignorant, offensive and unprofessional. Denied the coupon by claiming that they are not participating in this offer so I confronted him with the fact that they are as the app shows. So he changed the narrative and claimed that the store changed their policy lately and decided not to accept it anymore. I told him that being a manager requires some kindness and decency which he totally ignored and defended his decision without honoring what is obviously either the store’s or the app’s mistake.
For similar stories, this chain is in constant decline.

Stay away from the chicken nuggets here. Had a few orders of Chicken nuggets that I ate. A co-​worker also had some as well. He bit down on a nugget and found this imbedded into the actual chicken nugget. Might not be this specific locations fault, but it was purchased from here. Be careful.

They continually put employees on the drive– thru speakers who DO NOT UNDERSTAND or SPEAK English so the orders are Rarely correct! It is a waist of time and money to spend more time than necessary to get an order and then get an incorrect order. Very poor management. This is a chronic problem at this McDonalds!
They also need to list ALL the salad options not JUST the Asian salad… that goes for all the Mc Donald’s.

I struggled giving this McDonald’s my usual rating. I mean, its McDonald’s. People should already know what to expect from this fast food joint. Not 5 star food or service, but not crap food or crap service either. So this is a happy medium.
Location makes this McDonald’s prone to lots of homeless people walking in asking for money. This was rather annoying, but since I know it comes with the territory of being in a metropolitan city, I dealt with It.
The food came fast and the cashier was quick. The fries did their job.
I really like the design of this McDonald’s. Super modern and a prime location for people watching. I enjoy sitting at the window in the morning and watching all of the people go about their schedules.
If you are looking for a super quick, inexpensive bite, then I would choose this location because of the atmosphere.

This mccdonalds should be torn down only due to the loitering people that it attracts. It attracts teenagers and the homeless.
Where are the homeless going to go? Well, thats fine, but the harassing teenagers I can’t stand. This place needs to be torn down due to the youth that it attracts.
i can’t stand crossing this area. This is a part of downtown that makes you question if you are still downtown. This doesn’t belong downtown, considering who it attracts it is very out of place.
It is also pure chaos once inside, although they try to arrange a separate pick up line and a separate order line, it doesn’t work because the tables are perpendicular causing everyone to be mixed up in a blob.
The workers are just a frustrated dealing with the adolescents just as the customers are.

Take your life in your hands at this location. Before the remodeled, this alternated between being a homeless hangout and a gang hideout. Now they have two – TWO! – security people patrolling, so I’ll at least feel safe having a quick bite before the late evening backpack snatchings start.

I had went here with my friend (1time) and my mom (2 time) it just like a regular McDonald‘s they cook the food and you just keep it moving i just hate there is not a lot of seats to sit other then that i don‘t have a issue with it my honest opinion :)

You burned my coffee. You guys burned my coffee. First time I ever ordered coffee from you and you burned it. I usually go to the Starbucks right across the street because they usually don’t burn my coffee. I attempted to try out your establishment because you guys advertise your coffee so much on all sorts of media implicating that it’s good coffee that isn’t burned. But after giving tender, I received a burned coffee. This will be the last time I visit you to buy a burned coffee. You burned my coffee. Burn.
P. S. Dear cashier lady. I know you weren’t the one who physically burned my coffee so my earlier comments do not apply to you. But I did ask TWICE for a chorizo and not a sausage burrito. I would have overlooked this had you not been so mean to me. I hope you enter a Starbucks one day and your coffee is burned.

At random times of day they will say «cash only and only these items are sold» if you want anything else or don’t have cash, they turn you away. Very rude staff, too.

They have a bad service by drive-​through
Every time I take my food it missing something or they give me different order
Actually I don’t like this location so now I stopped taking my food from there.
Just to review you this 1 star it’s too much

Normally I don’t bother reviewing places like this, but this McDonalds is so hilariously awful that I felt it was my duty to share this information with fellow Unilocalers.
The irony of this specific McDonalds is that it is an exceptionally nice one both inside and out. It is ultra-​modern with a great little outdoor garden with seats! I’ve never seen a McDonalds like this before.
Unfortunately it is absolute chaos inside. As some other reviewers have said, the staff have no control over it and it turns into a free-​for-​all. I honestly think Chicago PD needs to have a few officers staffed inside this place 24/​7, since there are always a lot of sketchy things going on. I’m surprised no one has been stabbed and/​or shot.
Even if you are just passing by, you will immediately know something is up with this place. There are no less than 20 strange characters loitering outside of it pretty much all day, making weird comments at strangers. Again, it’s nothing short of a miracle that people haven’t been stabbed or shot here. I make it a point to walk past as quickly as possible and not make eye contact since the people loitering out front always give me weird looks and act like they want to fight.
Seriously, if this place got bulldozed tomorrow morning I don’t think anyone would shed a tear and the adjacent buildings’ property values would quadruple. Businesses like this are the reason Unilocal needs negative stars.
Also, I LOL’d at the photos making this look like a classy place. It is not.

I came in here late at night to order something to absorb some alcohol I had ingested. The manager clearly has no control over the staff. Or, he/​she is friends with all of them and they all do whatever they want. I’m pretty sure the cashier made plans with the guy in front of me to hook up when her shift was over. The person they had cleaning the dining room was acting as though it was his territory and lining up chairs so that people could not sit where he had cleaned… except it’s open 24 hours. While I was there I could have a) bought crack b) hired a prostitute c) been beaten up or, d) been robbed at gunpoint.
I would not recommend that you visit this establishment. Do so at your own risk.

What a trash bin. Popped in here for a quick coffee, and it was brutal for even the short time it took to drink it. Couple of trashy women arguing loudly and profanely, I thought at one point there was going to be a weave on the ground. Staff does nothing, violators are not ejected. Shady guys hanging out in front of doors, very awkward to even enter this place.
So, don’t. Pass it up. Terrible.

Came here for some breakfast.
The seating is nice and large, and bright and clean. It was comfy chilling here.
The food I had was typical of other locations. No complaints there.
Lastly, there’s a 24h drive-​through available here as well.

I rate this McDonald’s 2−¾ stars. Its a downtown McDonald’s at the crossroads of State and Chicago Streets at the entrance to the subway.
One word describes this McDonald’s: busy. It seems that this McDonald’s is marketed to the commuters exiting the subway and driving on Chicago Street with its giant arches hanging above the subway exit at Chicago Street. The result is that this McDonald’s is busy. Even outside there are usually people hanging out, including the homeless.
This Mcdonald’s is relatively large. There was no problem getting a table. And there was breathing room.
Because this McDonald’s is busy and the employees were overworked while being on the friendly side, I will not dwell on the fact that they forgot my order and napkins. I will just knock off half a star.
This McDonald’s is convenient, and relatively inexpensive. Whether its one or five stars, the convenience and ample seating makes up for the flaws.
Closing up this review, I have two tips. If you are not in a rush, I recommend the cool Rock & Roll McDonald’s. And if you want great chicken nuggets and waffle fries, Chick-​Fil-​Le is a couple doors down.

I’m so sorry this is right down the block from where I work. Fortunately there is another McDonald’s in the area to make up for this one.
For starters, the people hanging out in front of the restaurant… most of them look absolutely creepy. Depending on the time of day or night, you might have to seriously watch your back… or avoid this place.
Secondly, the customer service in this place is absolutely ridiculous at times. I was in here today and ordered a large coke with easy ice. That’s all I ordered. No big macs, no fries, none of that. What was absolutely shocking was that not only did I have to wait FIVE MINUTES for a soft drink, but people that came in AFTER me that ordered actual food (that had to be cooked) was getting their orders BEFORE me while the staff members just stood around and chatted about non-​important things.
Sorry. You only have one time to irk me, and you’ve done it. Won’t be going back here. Try the McDonald’s over on McClurg; they’re better.