South Chicago YMCA

HORRIBLE, HORRIBLE, HORRIBLE — Beware!!!
Worst service ever, I’m finished with all Chicago YMCA’s!!!
So all year i have been taking water aerobic classes at the park district, which was really a great experience. Well the summer session was full so i had to look elsewhere. This place is near my metra station so I stopped by for information. The summer session is June 10^th — Aug 17^th, Tues/​Thurs, 7 – 7:50p, 10 weeks $ 45. I thought this was a great deal!
Went back the week before class to register with my sisters, the computer system went down. This should have been a indication that things weren’t going to go well, but I overlooked it and decided to just register on the first day. Didn’t make the very first Tuesday class but made it to Thursdays. We are the first ppl in the pool and eventually the class grows to about 25 ppl. But wait… where is the instructor??? Well apparently the instructor canceled the class but no one at the front desk felt it was something to make the students privy of. So the lifeguard felt bad and taught the class. She did a great job and I appreciated that she stepped in, but this is not acceptable. Again, I figure ok, maybe the instructor had a family emergency or something, things happen. Week 2 of class, my sisters and I are pumped like ok this is going to be great. We get there and the lady at the desk is like um you know the class is almost over right. Ummmmmmm well apparently they switched the time to 6:30 — 7:20p, ARE YOU KIDDING ME!!! So when were you going to let the students know that the class time has been changed. She says they told the class the previous week, I was in class and they didn’t tell us NOTHING about a time change. I was LIVID!!! We go ahead and take the 20 minutes left since we were already there. I talk to the instructor and she tells us that she is the substitute for the first 5 weeks and that the time is changed because that’s the only time she can do it, but the next 5 weeks the regular male instructor will return. WHATEVER… So we finish up and go back upstairs to finish registering when the girl now tells us, Well you know the session has been split into to separate session so you pay $ 45 for the first 5 weeks and another $ 45 for the last five weeks. That was my BREAKING POINT. Not only do you have shotty technology, undependable instructors, problems with time management but since you see the class is in high demand you try to split the session to get more money out of the patrons at the last minute. ARE YOU SERIOUS!!! Who doesn’t business like this! I am so over it. I called the aquatic director and I’m waiting on a response. I will also contact the manager and the corporate office. This is so ridiculous and unnecessary. I brought with me 2 additional paying customers and was planning on referring my other friends that I met who took classes at the park district. But I guess the South Chicago YMCA doesn’t need the money. So I have no problem with keeping mine!