Pier One Imports

Very RUDE… to me… the store manager is very rude and lazy… called the corporate office to tell them my experience… they where very nice… but they are not the one you deal with at the store… I plan to close my acct with them asap… you can go to Home Goods store and get the same great stuff for half the price… and better service

This store has the absolute worst customer service ever. I was purchasing some items from the 90% off clearance of Christmas items and when I got up to the register Renee who was the cashier checking my items out started ringing me up and I had changed my mind about one of the diffuser’s because it was half empty, which clearly confused her. After she had finished ringing my order up and handed me the receipt, I noticed that there was an extra item in receipt that I had paid for and wasn’t on the counter. When I questioned what I was paying for it further confused her, so
She had an associate come over and help check off the list. We did find that one of the items paid for was not included no big deal .68. I then pointed out that they kind of had an attitude with me, then they told me I was the one with the attitude, I was nice and said I just wanted to make sure I got what I paid for. Then the manager came out from the back of store chimed in and she basically was sticking up for her employee and said we can get an attitude too! Then the store manager grabbed the rest of my things off the counter and started hastily helping Renee wrap my ornaments, she then threw the last few things in my bag without wrapping them as if to say «just get out of here»…I didn’t say another word and left the store with my merchandise. When I got to the front of the store I could swear I herd her call me a BITCH. So this is why I am Unilocaling!!! Store will never be on my list again! HOW RUDE!!!
I would not give this store a half of a star

Had some time to kill while waiting for my dinner seat at Red Lobster so I walked in to browse. Always liked their stuff but a bit on the pricey side unless you hit a sale. I like to check out the clearance area and liked these glasses on the very TOP shelf that even a tall person would have a tough time reaching, Plus they were shoved to the back so I had to stand back several feet just to see how many were left. I go to look for someone to help me. Here is what I found odd. I worked in retail for 10 years as a manager and was always told to greet every customer and most of all, don’t be seen ignoring the customer especially with personal socializing. Well, times have changed. I was never greeted or addressed. I walked passed THREE associates standing around the cash wrap desk obviously socializing with one another who did not say anything to me. I felt like I was interrupting their little party and quite frankly appalled. I observed a few more minutes and all three were still in their own world as several customers walked in. Never did they look up until they could hear a large group come in and then finally one of the associates greets them but then goes right back to socializing. On that note, I left disgusted. BTW, You also offer customer service to be aware of whats going on and to deter theft. So thieves, this place is for you! Come at night. They won’t know you were ever there.

Approximately three and half months ago I wen to this store to use a $ 50.00 reward certificate. When the girl tried to use it she said it had already been used. This was on a Saturday. On Monday I called the credit card bank for Pier One and was told the certificate had never been used. The lady said she was voiding that one and sending out a new one, plus a 20% off coupon. Well, three and half months passed and I finally received the $ 50.00 certificate. But during that time while I was still charging at that store, I never received another reward certificate. Won’t shop there again.

I have purchased both furniture and decorative items from this store and I have been very happy with everything that I have purchased from them. All of the staff has been outstanding. Recently the manager Tony resolved some problems with and expedited a furniture delivery. He also credited my credit card for the delivery charge due to these problems. I plan on all of my future furniture purchases being from this store.

I’ve always loved Pier One Imports. I love how colorful it is, how organized it is and all the cute and cool little things. They are not necessarily cheap but I find that the quality of their stuff is pretty good. I’ve never bought furniture but they have a few nice pieces.
Candles, cushions, incense, diffusers, bedding baskets, kitchen, curtains… You name it, they have it and I love it all!

I love this location. They have one if the largest showrooms I have seen around… or at least the easiest to navigate with a stroller and yet still have everything displayed well. The staff is friendly, and super helpful.
I feel bad for this location as its the ONLY thing in the parking lot that I actually go to, so I am sure they don’t get much foot traffic. This is a gem, and worth stopping at when in the sunrise area. The way the store is layer out it feels larger and like it has more of a selection than many if the other area stores.

Although Pier One can be pricey, I love this store! I feel that the quality justifies the means and they have really cool furniture pieces. You can find some great decorating accents and I have many items from Pier One. They also make my favorite reed diffuser, mango papaya! My room, bathroom, and office all have this scent! The customer service is not bad as well. The ladies that work there are really attentive. You can’t beat the Christmas decorations they have during the season as well. Everything is really creative and different! If you are looking to jazz up your home, check this place out!

Bad customer service! They quote prices on furniture that are incorrect and don’t honor them.