Sephora

This store is the worst. It looks worse than a Big Lots in the sketchy part of town. Most of the displays are broken and the stock is missing. I cannot believe that regional management is allowing this to stay in business given the solid reputation of the brand. Customer service… where? I can’t find anyone but a few catty women standing around talking about customers. The cashier even tried to get me to redeem points but she couldn’t show me what for because the case was both broken and missing product.

Long time shopper of sephora, love the store in general and this is not a review based on the whole company but this store in particular…
NO customer service! I was roaming the store for ½ hour trying to find someone to help me! Every time I approached someone they gave me attitude, said they were busy. Okay fine your busy, but could you find someone who is not?
There were what looked like 5 associates gathered in a circle discussing something, completely ignoring anyone who needed help. I’m glad you guys are going over sales goals or whatever but how about you try to maintain them rather then ignore the clients. plus its 1pm midday, not the time to have a meeting in the middle of the store.
just rude. Whoever is managing these people. needs a refresher course.

Sweetie loves this place, along with Ulta. They have the kinds of makeup she needs, and can’t find most places. I don’t think she needs any, and I almost choked on the prices here, but they do have a wide variety and apparently it’s good stuff. Today, she actually took me to get stuff for me. She said I need some shave stuff and a face mask. I guess… If you saw me, you would not say I am metrosexual; I doubt you would even say I am well groomed, though I do shoot for that. Since we got married I have found myself places I would never have imagined going, and maybe I should be embarrassed or something but I really don’t care. If she wants to go, I’ll go along for the ride. We always have fun, making smartass comments and gasping at the prices, and we walk out with a few little things. Service was great.

I’m a fan of this Sephora because unlike the others they don’t try to push me when I come inside. I find when a sales associate pushes you it just does not work out.
I knew exactly what I wanted and I got it. It was the La Vie Est Belle perfume. I know, now your picturing oh my she likes people hanging from strings like the commercial with Julia Roberts in a room with people being attached to strings. No, that is comical but the fragrance does smell really good and sweet. Plus I find when I put it on, it lasts throughout the day unlike some of the other fine fragrances I have.
Sephora has plenty of good brands from make-​up to hair styling products you will find it all. What’s nice about it all being there is that they let you sample the products. I came in with someone recently and they gave her half the tube of Urban Decay as a sample. How neat is that?
Ok, I may be over exaggerating a bit but come on guys. This store has everything you need from a special night out or just to look cleaned up and polished. Sephora will have it or if you really need just ask them and they will be happy to show you what they have available in the store.

This place has a great selection but I get the feeling that the sales people have their personal favorites and don’t listen to what your personal needs are. I will go back but will probably shop without asking for assistance.

I have never gone into this place and actually liked it. It’s sad because I want to love it sometimes I find myself making trips to another sephora because the service here is terrible! The last time I went was probably one of my worse experiences and I’m not coming there again. I needed to buy a new foundation I was out of my old one and I wanted to get Kat Von d or mufe anyways I went in and the lady who had me first passed me on to a newer worker which is fine I didn’t mind here’s here it went bad the girl was supposed to be a color specialist and she used the color iq to find my color but my foundation was still on and I had asked her if It needed to be taken off and she said no anyways I had bronzed on to and so the color iq gave me a very bad color it was no where near my color then she seemed nervous because I was getting frustrated with her I’ve been standing and waiting for about 20 mins now while she ran around the store then she dropped her brush and tried to put it on my face without washing it she then found a Kat Von d product and said it matched but my friend realized it didn’t match and she removed half my face of make up and didn’t put it back when I walked out side I had a dark color in one and my normal lighter one on the other side… She also told me the color powder that «matched» was pretty so it would look perfect for me… are you serious no never again!

First reviewer, long time shopper.
I really, really LOVE sephora, and makeup in general… However, this location lacks SO much.
I haven’t really had a great experience since my first time here.
The staff isn’t very helpful, and quite rude at times. They act as if they really want to help you until you actually need help, or have real questions relating to the products.
I prefer the Polaris loaction, however that is very much out of my way.
As an upside, it’s easy to return an item.

My first run in with Sephora was on the Champs Elysees in Paris, where an absolute army of bilingual staff pointed me to a line of wonderful fragrance gifts for my wife (Kenzo line). Also sending me home with plenty of free samples and a better understanding of «la culture de parfum».
When I saw that there were sephora stores back here in the states, I assumed (my mistake) that the level of service and selection would be equally as good. Let me tell you … it’s not. The store is only about ¹⁄₁₀^th the size of the Parisian flagship, and the lady I spoke to had her eyes glaze over when I mentioned shopping in Paris and liking Kenzo products.
It’s not that the American version is bad, it’s just that the French flagship is exponentially better. Here, a person eventually helped me (after me walking blindly around as the only male in the store for five minutes), but quickly tried to point to something and left me on my own again. In France, the same person that greeted me at the entrance followed me around for my entire time in the store.
There was a good «sampler» kit I got, that had a gift card for a full version of your favorite sample (ended up being Prada). This did make a good gift, and was well received, but my initial impression was just not as favorable as my past experience.
If I’m ever going to a premium perfume shop again in America, I hope my service experience will be just a bit better.

My name is Molly and I am a make up addict.
If discovering Sephora at Polaris was a bad thing for me, the opening of their store this past fall at Easton was far far worse! Now it’s incredibly convenient to work, so I know I can always run in and grab a whatever I need (plus a new shade of eyeshadow or nailpolish and whatever else catches my eye!)
The employees are helpful and the loyalty program perks are pretty decent too.