T-Mobile

We went into this store to switch our service from AT&T to T-​Mobile. Marie, the store manager, lied about almost everything we discussed. Unfortunately we found out the truth after we paid for everything. She lied about the «unlimited data» & price. She lied about the requirements for paying off our existing phone with AT&T. She lied about how phones that are unlocked don’t work when you switch them to a new network. And when her co-​worker tried to step in & correct her, she shut him up. DO NOT shop at this T-​Mobile location.

I have been a T-​Mobile customer for many years and haven’t always had the best customer service in a variety of different stores. Joe spend a lot of time helping me with various situations with my old phone. After giving me advice on ways to fix my old phone (galaxy s3) I opted out to buying the phone he recommended for me (galaxy s5). Joe was very knowledgeable on all the devices I was interested in and made me aware of the upsides and downsides of each phone. I purchased the phone and Joe helped me from start to finish setting it up and transferring things from my old phone. I appreciated his honesty and lack of pushiness, which made me want to buy a phone from him even more. His passion for T-​Mobile as a company and maintaining it’s integrity and close clientele — based customer service experience made me feel obliged to write this review to let who ever the manager of this store know that Joe is wonderful and was extremely helpful. I was about to switch carriers, and if Joe wasn’t there that night giving me a run down of the benefits of being a customer with T-​Mobile, I would have. As someone who knows nothing about phones I am very grateful that Joe was there to help from start to finish!!!

I went in here today and Dylan helped me, he was awesome! He was the only one at the store and there were customers in front of me, he helped everyone with ease. Great experience :)

I was switching to T-​Mobile for the first time and switching over to something new is usually stressful however the experience I had at T-​Mobile was a positive one. All the answers to my questions were answered and the associate Dylan was the reason for it!

i had quite a good experience here trying to hook up two samsung tablets to their data plan. it wasn’t a straightforward data card insertion but the associates bany and chris were really helpful with doing the research to get them to work.
i noticed they were also extremely patient with the long line of customers and i have to rate their service and effectiveness as topnotch!

Great experience!!! Associate Meek took the time to explain the new plans and new phone to us. She was patient and had a smile all the time.