Moe’s Southwest Grill

Food was ok but the service was awful. When the kid making my burrito did not give me a full portion of chicken, he refused to provide more and told me he would have to charge me. When I complained to the manager, I got the overall impression that none of them (including the manager) really gave a crap. They treated me like they did not want to be bothered with me. This location needs a lot of work…

Seeing as the other reviews are a little older, I wanted to make a more updated review. I went to this location for the first time yesterday (I usually go to the one on Walker Ave) and it was very clean ! There weren’t many people inside which kind of surprised me because the other one is usually very busy. The crew seemed a little tired or bored, but they were nice and completed both my orders quickly and exactly as I wanted. The guacamole wasn’t that great and browned quickly when I got home, and the tofu looked funny as if it was overcooked or something. Everything else tasted great ! I had a ruprict and a tofu bandcamp with grilled vegetables.
Just upgrade the tofu and guacamole and this is a pretty good place !

I look at this place as I think it is meant to be looked at, not quite fast food, but not quite a regular sit down restaurant.
Even though I am from the southwest I look at the name of the restaurant and understand it is trying to give the customer a feel for the type of food they are going to serve. I know and love Mexican food and for a not quite fast food place, this is not bad at all.
There are a good variety of flavors you can mix in your personally built burrito or whatever else you decide to have. I really like that you can customize your meal and add any extra kick you want. There is a decent variety of sauces to add as well and every time I have been in the place has been clean and the service friendly.
As my rating indicates, Moe’s is A-​OK and I would recommend it for an easy, quick meal. And remember this, if you go away hungry after the huge portions they give you, I would be amazed.

Was completely underwhelmed on our first ever trip to Moe’s this past weekend. I feel like we paid much more than we expected to (compared to similar restaurants) and the quality and taste of the food was less than what we expected.
Favorites: the pork and the tomatillo salsa — both very tasty.
Least favorites: the guacamole (didn’t taste fresh) and the crew working there (who argued amongst themselves in front of us). Not to mention, it wasn’t very clean inside the restaurant.

Not sure why this location has gotten a couple bad reviews. I come here every Monday and the service always friendly and food consistently good.

I’ve been to Moe’s in more than 4 states, and I’d agree that this is the most disappointing one.
Service was quick because there wasn’t anyone else here, which I might attribute to the previous reviews and strange location. Some parts of the steak was mushy and I was surprised they could accomplish that since I’ve had a Joey bag of donuts probably 20 or 30 times and never had that problem before. I’ve never seen a Moe’s this empty before.
They did label one of my burritos so we could tell the difference between them.
If you’re trying to get back on Germantown parkway to turn left, go out the back way from the restaurant into the Target parking lot and to the light there. It’s safer than jumping across all those lanes of traffic with no traffic light.

Terrible service, Very disorganized, Dirty, Trash over flowing, Surprisingly the food was good though!

Decent place to get a quick Mexican fix. Never had a bad meal other than the rice being undercooked once. Plenty of things to choose from but the meat is pretty bland but not to the point of making the whole meal bad.

Awesome!!! I love Moe’s and every time I get my humongous burrito I go home happy. The drink machine is really cool also. I highly recommend gettin steak, black beans, the queso, peppers and onions and the corn salsa on a joey. These other reviewers are not in their right minds. Love it!!!

Dirty, dirty, dirty. Poor management I assume as floors and tables are very dirty. Corners of restaurant appear to never have been cleaned. Water in soda fountain tastes funky suggesting that fountain lines may have mold growing.

I’m giving Moe’s 2 stars (as opposed to 1) because of the «healthy» aspect of your food compared to other fast food.
Moe’s! What’s going on!!! I used to love this place. It is close to my office and the price is nice and the food WAS much better than other «fast food». However, it’s been a while since I was in. My how you’ve slipped!
My most recent visit may be my last, at least at this location (I DO like Moe’s food, well. .. did). I have an aversion to filth. It appears that the entire restaurant is turning into a greasy mess. The floors, which when new were gorgeous slate tiles, seem to be covered in a layer of grease/​slime! Do you use a clean mop head daily, or do you use the same nasty mop water and mop head day after day after day? The dining chairs all appear to have been in a bar-​room brawl. The ends of the booth benches are all frayed like some piece of equipment beets the daylights out of them on a daily basis. I could take the fraying booths if it appeared that the floor had even been mopped in the past year!
For the Food: The food had no taste. I got a steak Joey Jr (formerly Moo Moo Mr. Cow, only now more expensive without a cookie). The meat had no flavor — none! The tomoatoes and onions had no flavor. The grilled mushrooms had no flavor. Has everything changed since a year ago? The wall décor has changed too, but for the better, but it looks as if that, too has been through WWIII.
After seeing the condition of the filthy floors and beat-​up tables/​chairs of the dining area, I was terrified to visit the restrooms — which is normally a visit I make even if just to make a rude comment about it on Unilocal.So, for this review, at least I’m not ripping apart your restrooms, but I dare readers to check them. I’m trying to start a restroom revolt! Mainly because most are so revolting!
This Moe’s location is beginning to remind me of an old Long John Silvers (where did they all go?). I used to love those as well, but they all seemed to get SO disgustingly greasy (floors/​walls/​seats, etc) that you’d fear for your health just by walking in. This Moe’s is NOT looking good. They used to be slammed with diners at almost all hours of the day and now they look deserted. .. maybe you should take a hint and sand blast the gunk off your floors and spice it up a bit! If the artwork has been damaged — replace it! WHY did you pay so much for such hi-​end products (flooring) and now let it go to pot???
CLEAN IT UP OR DIE A LONG SLOW GREASY DEATH!

This place just gets ‘moe’ nasty to me… is the chicken even real? I’ve been here a few times obviously forgetting about how it tastes — its never clean behind the glass… there’s cheese everywhere, a little sour cream splash next to the other condiments… ew

Chain food at best but really handy for those who may be on weight watchers «point» system. (wife just put me on it) The rice bowl with beans, grill veggies, lettuce, etc. etc…etc really makes for a filling meal. Bonus goes to Moe’s with the Salsa bar and the many different types to choice from. For those of us out there who like to think more is better, I was able to have a different taste of salsa with each bite, and go back for more. Listen up people. it’s fast food, it’s a chain, they always yell, «welcome to Moe’s» and you’re always gunna get the same quality of food with each visit. It’s a safe bet if you can’t decide and time is running out for lunch and fried food & burgers are on the no-​no list. I’ll be back because my belly is full and it only cost me 9 weight watcher points… yea me!!!

Food was okay — not the best I’ve had.