Best Buy Mobile

Went into Best Buy mobile looking for a phone case and ended up with a new phone haha. Look for Daniel when you go in. He was super helpful and very good at answering any questions I had. Will be going back here whenever I need something for my phones or anything!

I came into Best Buy Moblie to check my options on an upgrade and figure out some things with my plan. I went to a few different Sprint authorized dealers and was given incorrect/​false info. Now I try to avoid mall kiosks and non Sprint corporate stores. Off a recommendation I decided to come here.
So Steve (yeah its a common name, just look for the shinny headed bald guy) helped me out with the whole process. He did a really good job explaining to me my options instead of rushing me through the process. After figuring out costs and the extremely complicated Sprint plan I was on I decided to go the iPhone but the Samsung S6 also had a pretty good deal. Nice to have options.
After I bought the phone he swapped the info I needed between phones and it was a painless process. I also got the Apple care plan. It made sense. The overall experience was good and the guy was cool. He took care of all my issues and I left with a new iPhone to so it was a good day. I know when I upgrade any other phones on my plan who to go to. Thanks Steve.

Just want to thank and recognize the excellent customer service of Justin the Sales Manager. He went out of his way to help on my problem. Keep up the good work Justin.

After a hellish day with Sprint just trying to upgrade my phone and ultimately give them more money, this Bust Buy Mobile store blew my expectations out of the water. I spent a good portion of my day going to Sprint, just for them to turn me around to a Best Buy in SF, just for that Best Buy to turn me away as well. I then spent an hour and a half on the phone with Sprint Care be transferred back and forth from supervisor to supervisor, no one really able to help me. Long story short, I called the Best Buy Mobile in my local mall and spoke with Justin. This guy was amazing. Took care of all my issues, plus I walked out of the store with a shinny new iPhone plus. I was beyond satisfied and would recommend this place to anyone, more specifically, Justin. Oliver was great too and their customer service skills were so refreshing after the day I had. I will skip the Sprint store in the future and will go straight to this location. Very happy!

Saw a lower priced iphone shield at radioshack online and tried to price match at this store, unfortunately, their «price match guarantee» is not true and not a guarantee at all. The guy cant confirm the price through a phone call. Sooo. Idk. Meh i guess i’ll just go somewhere else.

Everyone was very friendly except the manager which completely ruined my experience. Been to this location twice, made purchases and was very satisfied. There were no efforts to provide any sort of satisfying guest experience. Everyone showed acknowledgment and some kind of appreciation to their customer’s loyalty but this old looking sales driven manager surely seemed absent of these qualities. By the way it is very unprofessional to be sipping your quicklys on the floor.

I needed a upgrade so I went to the sprint store on gellert and the guy there (mike) told me to go to best buy mobile and so we did I was upgrading my Galaxy s3 and wanted either the s4 or s5. Walked in with my mom and the associate Chris was really helpful and helped us better than the sprint store ever did. The cost of the s5 was too high so I went for the s4 and the upgrade cost was only $ 2 YES ONLY $ 2. So I ended up getting the otter box defender ($ 50) and the insurance totalling around $ 130. I turned in my s3 and got $ 45 but an additional $ 55 because my s3 was in great condition and no scratches and ran into a promotion by turning it in so I got $ 100 gift card which I paid for it and only paid out of pocket $ 31 phone and case and insurance all included. Chris man you went above and beyond and better than sprint will ever be. And I will definitely be doing business with you guys again for my next upgrade in 2 years and my mom upgrade

Wow, great service! I don’t remember the salesman’s name, but I just really wanted to mention that he gave us great service. He knew what he was doing, and spent quite an amount of time with us helping us to get new phones and better cell phone plans. I usually feel like the salesperson is trying to get me to buy more things due to their own self interests, but this salesperson actually gave me the feeling that he was customer-​oriented instead, which is quite rare in the world we live in.

best buy mobile-​san bruno tanforan mall
another rant about their poor service… the operative word is «another».
the in house secret at best buy is that they WILL NOT port your number over. period.
They dont have to. they have no accountability. they blame the other vendor for it all.
For me and others I have talked to they say they «there maybe a problem porting over the number». walk by the store and your likely t o see unhappy customers trying to make them realize their service is terrible. it seems to happen often there.
Anthony and Gabe both told me the $ 170 offered for my buy back by the store «was «not guaranteed» to be there tomorrow when I return with a porting procedure & info for them to use? My call to Boost and Sprint moments later told me the porting info was simple. Why do the best buy customers have to become porting experts? Why is the $ 170 not a permanent offer? What would change? «Why» is not the issue – their answer to why is simply because they can.
the problem is not at the store level apparently. the store reps obviously don’t care. best buy corporation has been loosing profits for years as recent layoff news shows. This is not news to professionals who see the issues every single day we walk into their stores. I dont wish unemplyoment on anyone (except Anthony and Gabe) but this location is in fact on its way out and best buy is headed to the circuit city grave yard just like all the other mismanageed retailers in business.
Hubert Joly, the CEO of Best Buy Co. Inc., liquidated a hefty chunk of his stock and options to cover the cost of his divorce recently per
. It seems we all have been shopping elsewhere.

Well since my cell number wasn’t switched to the new phone (thanks for nothing Best Buy San Bruno!), I dropped in here to see if they can fix the problem. A big shout out to Tina who got on the phone with the carrier and managed to activate my cell phone within one hour instead of the mandatory 24-​hours.
This store only focuses on cell phones so these people know what they are doing. I think they know more than the regular BB stores because they are only concentrated on one type of merchandise.
Next time I upgrade my phone, I’m coming here!