CD Wireless, LLC

Unfortunetly this location is a franchise booth and can’t accommodate your company discount. There are no phones that you can play and test out… all demos are shell with paper photos in them

AVOID! My brother broke his phone so we were switching his line back to his old phone. The guy at the kiosk said it would be $ 10 to transfer his contacts list to his other phone. I told the guy, this has happened before and we were never charged. «New policy.» I asked if I could see the charge list. The guy pulls up the screen that says «Service fee: $ 20.» Then he manually highlights and deletes the $ 20 and types in $ 10. Buddy, how about you type in $ 0. Don’t go here. Apparently, they charge whatever they want whenever they want.

Obviously these people are working commission, but they make it all too clear here.
Edward, the person helping us out, very kindly pointed out the Body Glove for my phone (as a side note, they had ONE case total in stock for the DROID 2, one of their most popular phones.). I ended up buying the case, and I wanted it put on right away since my previous case had broken and I’d already gotten scratches on my phone. Well, after about five minutes of Edward trying to put the front part of the case on, my boyfriend looks at it and realizes that one of the prongs that holds the case on is bent. The case is broken. Edward takes it back and messes with it some more. He ends up getting the case on fairly securely, but when we look closely at it, we see that the prong is still bent in, of course, and the case is not in fact snapped in all the way. So, Edward was going to let us walk away with a product broken out of the box?
So I said, I’m sorry, I’m going to have to return it. I just can’t buy something that’s broken out of the box. So he let us return it without hiding his disappointment at the loss of a sale, or so much as a «sorry about that.»
I’d avoid this place if you can.

This place sucks, they have no idea what customer service is. Everyone seems like the hate helping people. When ever I go pay my bill they are always on their own phones. This place is wack like crack !

First of all I would like to clear up a few things that bothered me while trying to find the correct Verizon Wireless Kiosk. All of the people who have written about the West lake Verizon Wireless Store have some how confused that with the kiosk in the Serramonte mall, which this is actually a review for. And please let me advise you to take the time to go from the westlake location to the Serramonte kiosk because they gave me better service than any Verizon store has ever given me. They were not pushy at all, I didn’t have to wait very long for some assistance. I explained to them the problems I had been having with my phone and they gave me adequate help for each of my problems. Mohammed Feizman was an extremely nice gentleman and helped me to find everything that I was looking for. He actually dug through the bin of bluetooth to find me a good quality product that was on promotion. Joe Mendoza was the manager on duty and was trying to make sure everyone was being helped in a timely manner. He was very nice and extremely professional. I had to ask for their names because I live in SF and will be driving all the way to Serramonte when I have any issues with my Verizon Service, and I suggest you do the same! I tried going to the Verizon store downtown SF, and they were pushy and rude. Thanks guys you were great!

It was time to UPGRADE!!! Actually, more like time to get a phone before the phones we wanted were required to get data plans (tomorrow).
The NICEST Verizon kiosk/​store I’ve ever been to. The phone my sis & I wanted, they had it, but not the color we wanted. The lady (young Filipino) was willing to drive to South San Francisco and get it for us & bring it back so we wouldn’t have to go, but she asked her manager (?) or the other Verizon store, they wouldn’t let her. They had the item we wanted in SSF, but we didn’t want those people to get commission, we wanted the lady that was helping us to. We decided on getting the phone sent to my mom’s work for free so it would arrive within 2−3days. The employee wasn’t pushy about items (cases, chargers, screen protectors, other additional phone features we didn’t need), I liked that.
Originally only my sis and I were getting phones, but my mom decided to get one too. My bro got his phone in August, I guess we’ve been coming here for our phone needs. We went to other stores/​kiosk, but this one we seem to come back to to get phones.

HEY LOOK a review thats based on the service at THIS location and NOT verizon as a company!
This booth is horrible! The reps here dont even want to try! I bet if you’re going there as a new customer then all of a sudden. *poof* bunch of ninja verizon employees will jump in out of nowhere.

nobody bothers to bother you.
all the 5 workers in that small booth stand in a circle chatting like their fobs outside of 7 – 11.
one time they didnt let my kid cousin touch their stupid display phones. Thats what theyre there for… and its not like the phone is actually theirs. geewhiz.

I hate Verizon wireless to the point of no return. Here is the process of my service. First got on to the service and left At&t. really not too disappointed with their service to begin with. was coerced by someone to join them. «flag waving customer» more like a two bid whore looking for a cheap phone call from a friend. Whatever… to begin with their service was fantastic. I had a scholarly customer service rep and they seemed to want to help me. within the first 2 in a half months I had tyrone biggums handling my calls trying to sell me up on some better deals. got the run around. wasn’t told ‘exactley’ what to do. got pretty much taken advantage of and was left with a bitter bill. You don’t receive customer service. you receive tyrone in sales. smooth talking willie. or whatever you want to call them. Hej let’s prorate your minutes! Fuck off mofo. What can you say tho. they are a business and not like they’re trying to solve your problems. but they should at least not cause any. They watch and record all your calls and minutes like hounds. Venereal Wireless you guys are a bunch of little chili pimps built up off the backs of skeezers and tricks. Taking advantage whenever you can with your sly spiels. Well hey if you had a good experience with them then good for you. Not to many ppl in my network were with them anyway. Maybe that’s why it was so pricey? Regardless. there service wasn’t that great and the sound quality was muffled. Just don’t get hustled, and check your statements for ‘extra’ services you don’t use. like I said they’ll cut you where they can. This is also not a Daly city opinion. it is that of Verizon Wireless.

Best service!
… and I’m not just saying that because my brother is the manager.
BTW, ahem, his name is Erik.

great customer service!!! i had been with verizon for two and half years!!! best connection ever!!! the sales are straight forward and detailed oriented!!! and has a sense of humor!!!

Good deals here, just simply ask for help and if they could do better, but nicely of course. These guys know there stuff and are always happy to help as long as you got a verizon phone from a real store not from those BS authorized dealers. They explained to me that those authorized dealers give away phones beacuse those phones are previously defective, used, and damaged (Referbushed). Go to real verizon doesn’t require 2 contracts like dealers, you get brand new phones with warranty, and you get costumer service support, which dealers do no provide. Why waste your time with them BS dealers all around the mall and just go to a quality store like this.

If it didn’t piss me off so much to see folks talking on their phones while driving their vehicles like fucking assholes, I’d probably give Verizon more stars. Uh oh, I’m ranting now…
Later in the day…
The phone works, I get good reception in most places, and that’s all I need. The times I’ve been into the Verizon store are OK, with the exception of getting the «greeter» to take my name when I walk in rather than just fucking helping me find a single item that is somewhere on the wall. Uh oh, ranting some more…
Later in the day…
I’m not the kind of guy who talks on the phone too much, at least not while driving around, but in general the phone works. All of the other tricky stuff is wasted on me, and probably will ultimately be wasted on others.
Verizon seems to give decent service and keep out of my hair. I used to be a Sprint customer, and that was much worse. Verizon is the way to go as far as I’m concerned.

Westlake Verizon Wireless SUCKS!!! What horrible service these guys give! If you’re looking for a Verizon that is actually working for customer satisfaction, DO NOT go here. I’ve been here a couple of times, and it seems that rarely will I come across a salesperson that is actually trying to help. Sure they say Hi, can I help you? but do you really think these people are trying to HELP you? absolutely not. Customers are dispensable and only perceived as opportunities for commission. Wanting to upgrade my cell, I went yesterday, in which one lady told me yes your phone will be free with the rebate that it comes with, you’ll only have to pay taxes which will be around $ 20. I went again today, only to find that the previous woman I spoke to was not there, so I spoke with another woman. SAME PHONE, but why is this woman now telling me that I’ll be paying $ 150 and with rebates I’ll be paying $ 80? Shouldn’t it be consistent? When I inquired about the variability in price and about the previous woman I spoke to, she did not even want to call the woman to ask her about the deal that was previously given me. When I asked her, «Can you call her and ask her about this?» and the sales lady responds” oooh, we don’t usually call people on they’re days off, and she usually doesn’t pick up her phone anyway…”
At this point I’m thoroughly pissed that she won’t even make the effort to call, so I say, «well, you won’t know if you don’t call her right??» She gets all huffy and puffy and reluctantly dials the number (probably a phone she got for free anyway because she works for them!). With this kind of service, it put me completely out of the mood to buy a phone today; refusing to give a commission of the sales to someone that definitely does not deserve it. DO NOT go to Westlake’s Verizon Wireless location! Go to South SF’s El Camino Verizon location! Believe me, with service like this, it’ll be worth the drive.
If I could, I would give Westlake Verizon Wireless negative stars, but unfortunately I am forced to give them one generous star.