Daly City Optometry

After purchasing glasses for my daughter and I we picked up our glasses and needed them fitted on 5÷12÷16 at 6pm. On all of our other visits the staff was very helpful. But the acting manager that was supposed to help with our fitting today acted like we were a complete bother. After deforming one of the earpieces of the glasses she said it was my fault because I asked her to adjust them. She was not only incompetent but unprofessional. She slightly behaved better after I said her customer service needed work but if I was the owner of the establishment I’d fire her.

Will not come back.
The doctor is eager to sell me products, but not go into detail why my eye was swollen and in pain in the first place. I ended up going to Kaiser and they knew that I needed labs to make sure their diagnosis was correct. All Dr. Paz told me was one answer: Blepharitis and told me to buy her products. She didn’t consider the possibility of going to my primary care for further assistance since they are only a small clinic. Also, their receptionist are strange because they don’t really show eagerness to help their customers. They move slow, even though there are others waiting around to be acknowledged that they need help. If I knew that I wouldn’t have been given an eye exam for glasses, I wouldn’t have bought them right away and went somewhere else.

Screwed up my order 2ce.
Blamed on vsp lab by manager.
Called vsp… They made no mention of the issue I had of lens I ordered through this optometrist.
Refund took 4 days to process after requesting it… And still waiting for vsp amount they haven’t refunded.
Stay away.
2 months of drama to be fixed by 1 trip to Costco optical department.

I’ve been seeing Dr. Paz for years. I book an appointment every time and never have any troubles. Plus it’s great that I can get contacts and a trip to Uniqlo done at the same time.

So was in the hood recently and just to confirm my suspicions, I walked into this godforsaken place and yup, there on the rack were the SAME pair of glasses, scratches and all, for sale at full price. This after they made such a big deal about not being able to sell them. These people are not only rude, dishonest, irritatingly obtuse, but crooks. God help the sucker that buys that pair of glasses the next time.

I really wish I would have looked at the Unilocal reviews before making an appointment at Daly City Optometry.
I needed a prescription for contacts as my prescription expired and I was low on contacts. The front desk was super helpful in getting me an appointment quickly and during the time frame I needed.
The waiting room has old chairs. Paint chipped off, the seats remind me of BART. I previously had Kaiser so I am accustomed to things being orderly and clean.
My first experience with Dr Paz was ok, although I was a bit put off because she really convinced me to go through with a contact fitting that I didn’t want to bother with. I wanted my contacts that I am happy with. She also told me my coverage was great and that «we» should take advantage of my great insurance coverage. I apparently had something that allowed me to do digital imaging of my eyes. I didn’t have time allotted for all the extra procedures.
I was also asked how much money I was spending on my money and then given a flyer to a family owned resort in the Philippines. I was insulted.
The first appointment took an hour and a half. No one set my expectations that the appt would take so long. I missed my next appointment and was told that I needed to test new contacts for 5 days and then come back for another appointment.
With my insurance coverage ending, all I wanted was a prescription and to be on my way. I left, without a prescription and some dry daily contacts.
I returned 9 days later (after vacation) and was admonished for not coming back after 5 days. I reminded Dr Paz I was on vacation. I had tried to set up a phone call instead of an in person appointment because I just didn’t want to waste more time in the office.
We discussed all of the reasons I wanted to stay with my current contacts. I finally convinced her I wasn’t switching to dailies right now and asked for my prescription. She got upset with me when I told her I wouldn’t be ordering them through her.
At this point I found out she has already worked with VSP and received an approval for $ 240 for my contacts. I did not receive contacts, I hadn’t even got a prescription yet. She wouldn’t give me my prescription so I said fine, I’d order the contacts with them.
Something didn’t feel right this entire time. The customer experience was insulting. I’m 30 and was being treated like a child. Even if a doctor knows whats best for me, telling me in a condescending way is not going to make me want to stick around and listen to more.
I managed to get my prescription and cancel before my order got submitted. When I called VSP, I found that Daly City Optometry had submitted documentation saying I had received both my appointment and my contacts. I never ordered contacts or received them from DCO. It felt a lot like insurance fraud.
Case submitted with VSP and I will never be back to this establishment again. If anyone is on the fence about this place, please consider how much time you have in your day and how many times you want to visit this office before you receive what you are paying for.

Sure Dr. Paz has an exceptional background in optometry, but her people skills could be worked on. I found it really unprofessional for her to discourage my choice of wearing contacts. She was so disrespectful. Is it because she may get more money if I did, i dont know. As a grown woman in my early 20s I am prone to wearing make up, especially my eyebrows which i am a strong advocate in. She really was just trying to dilated my eyes, and on too of it she just rubbed my eyebrows off without any consideration. She was like «oh you shouldn’t wear make up anyway. Well what if I want to feel confident in myself? You dont know me. And in the middle of my appointment while my eye dilated, she left the store and went off to lunch with i think her husband? And at the door, she was just shouting instructions to her employees. Lol like ok?! Thanks. She was basically rushing me the whole time. During the appt when she asked me about my college plans. she judged me for transferring from a CC to SDSU. Like, we get it you came from UC berkely but you have no authority to belittle me. She judged me for also bringing my backpack to the appointment when I had no choice to take a lyft from school since I cant drive with my eyes dilated. Ugh. I seriously don’t like her.

Had a great experience here today. Found them online as a nearby VSP provider and went in without looking at any reviews. Found the front desk staff to be very nice and patient with my daughter picking out her first pair of glasses. They helped us as a walk in, and were knowledgeable about our insurance and what it would cover and not. Not sure why they have negative reviews — for sure give them a try.

Amazing service here really helpful and friendly. These other Unilocalers are tripping giving these negative and unnecessary reviews just because they are impatient and expect these ladies to do more than they can. They all deserve a raise here and for future customers to be more understanding.

It is extremely bad. Bad service, poor skills, bad business running system. It seems like everything is bad here. If you don’t give your notice to them that you can’t make the appointment, they will charge you for $ 30. And if they know your insurance is medical, they will steal your insurance money, by that I mean they will give you super unreasonably reasons for making another appointment for you, in my case, the doctor said that she lent her machine to another doctor so that she couldn’t give me the test at this time, and set up another appointment for me. WTF, this is not professional! And when I want to cancel my appointment they charge me for $ 30, this is … Sigh. Shittttt, don’t go to there!

I was down to my last pair of contact lenses, so I called Monday afternoon to see if I could place an order over the phone. The woman that answered told me that was not possible because it wasn’t allowed. She suggested I come in before 9pm to ensure I received my contacts before the weekend.
Okay… I walk in at 7:30pm and there are three employees sitting there staring at me standing in front of them. The middle chairperson finally asks if I need help. I told her that I needed to place an order for contact lenses and she then proceeded to tell me that no one there could help me. That the person that handles that transaction has gone home for the day.
I explained to her that I had tried to place an order over the telephone and the woman told me to come anytime before 9pm. Then all three started to say that the person who answered the phone was wrong and that she always gives out wrong information… Okay, don’t tell me where you messed up. Tell me how you’re going to fix it! They told me to wait and have a seat while they tried to figure out what to do. After about 15 minutes of witnessing their scrambling around and giving other patients same info… «sorry we can’t help you with that, the person went home» I gave up.

Bad, bad, bad customer service. I bought my glasses online so they were never adjusted and I just happened to walk past here wearing them thinking it would be an easy 5 minute job. I walked in and the person closest to the door looked up at me like a deer in headlights. I asked her if they can adjust my glasses and she asked if I bought my glasses there. I said no and she looked to the person to her right and asked if they can do it. She looked up, asked me the same question and did the same thing. The third person, finally said they were able to do and all I had to do was sign a waiver. The second person asked for my glasses and asked what was wrong with it, I told her again that I needed adjustments and she gave me back my glasses and told me to sit down. Apparently there was only one person who was able to adjust glasses (who was helping someone at the time as well) and the entire process took about 30mins. I don’t see why there’s a need for so many people if they don’t even know what they themselves can and can’t do.
Reasons for actually giving them stars is because they were able to do it right away, free of charge, but I’ll definitely go back to my usual optometrist place for a more welcoming experience.

So I brought in my prescription glass that needed a new nose pad but unfortunately they broke the nose pad holder by accident which understandable, but when they told me if I rather just get a new glass from them or also in order for my glass to get fix I have to pay $ 80 for the nose pad, shipping and soldering of the nose pad holder. Oh my, that’s the time I really got disappointed and upset, then later on they said they will just charged me $ 45 instead of $ 80 oh my forget it. So I pick up my glass back and wow they did not charged me for the nose pad but I got a bigger damage… No way to come back on this place!!! I will tell my friends of my friends and in Facebook!!!

Had issues with digital cut lenses having etchings on them that caused sprites and distortion in my vision, redid them and made or worse. Said I would have to go to a different lens than digital but they would be really thick unless I wanted to pay $ 100.00 more, also said the lab will only do one remake and then they charge $ 200.00, but said he would eat that cost since they didn’t bother to tell me about the etching. The entire time I was dealing with the issues I had trouble getting anyone to call me back and half the time nobody seemed to know what was going on. I’ve been their customer for 5 years and have never had this bad of service but after this I will not be going back.

BEWARE!!! This place will not work with you on the warranty that you paid for.
Last July, I decided it was time for my daughter to get new glasses before classes start. I have new insurance and this place works with it. The front desk people were nice. Dr. Paz was nice. I initially thought everyone was just doing his or her job to sell me stuff we may not need. Plus we’re at the mall; of course, the prices are high. I bought what Dr. Paz suggested: transitional polycarbonate lenses for my little girl along with usual Disney frames. I was told they have a protective coating against scratches and is covered under warranty.
Fast forward to November of the same year: my daughter scratched her glasses. I brought it back to Daly City Optical on 11÷22÷13. Erika at the front desk says she will contact the lab and see what they can do. The next day, she calls and tells me the lab is closed and she will try again on Monday. It was all good or so I thought!
What is not good is that Erika calls me back 11÷29÷13 (took a week to call me back) to tell me the lab won’t be able to help me and that I will need to pay $ 256 for new lenses with the works. It would be $ 144 with just the polycarbonate lens (recommended for little kids) without the «transitional» option. This is because the scratch is not covered under warranty. As an average Joe, I am not very familiar with how the warranty works in the eyeglass business. I thought about buying the new lenses as Erika suggested.
Before I swiped my card to buy new lenses, we called our insurance, VSP, and had them explain to us what is covered on aforementioned warranty. VSP told us that no matter what happened to my child’s glasses, the warranty covers one «redo» within one year from the time of purchase. It is most likely that Erika did not call their manufacturer. Our insurance rep also noticed DCO billed me erroneously; they added an extra charge for scratch protection. Sneaky bastards! My insurance called them. Erika called me and said they are very sorry and they will send my daughter’s glasses back for a redo and they will also refund me the extra sneaky charge they billed me.
And then Erika called me again a few minutes later because DCO may not be able to give me the refund. It is «pending». So we called our insurance again. So our insurance called them yet AGAIN!
Hardly not worth our time. I was looking to use up all my FSA balance on this place as the year ends or I’ll lose it. The hubby and stepdaughter were going to get new glasses. I guess they lost four lifetime customers with great insurance and a very deep flexible savings account courtesy of my employer.

I don’t wear glasses but my kids do. I was clueless when I first walked in this place to purchase two pairs for children’s eyeglasses. But everyone was helpful and patient. Even my kids loved the service. Great selection and reasonable price.

Not sure why there are such bad reviews?
i thought Daly City Optometry’s customer service was really good. The lady who helped me was really helpful and answered my questions in a non-​pushy way
got my glasses within 10 – 14 business days like they said
good selection too

I’m one of those people that like to give places a second chance if I think that they deserve it. I gave this place three chances! Now, I’m over this place and I will look for another optometrist.
So there’s nothing wrong with the doctors here. They’re all nice, down to earth, and don’t try to rip you off or anything. The thing that sucks are the receptionists.
Strike one: I ordered some sunglasses and I had to follow up with them a couple of months later to find out when I’ll be able to pick them up. 6 months later, they were finally ready. In those six months, I did not receive a courtesy call to provide me an update on them.
Strike two: I went in to get my plastic frames adjusted. Anyone that have plastic frames know that they start to loosen after a while. So the girl adjusts them and bends the sides out of alignment. I tell her that she F’ed them up, she takes them to the back, kinda fixes them, and now they’re way to damn tight behind the ear lobes. I just take them as is because I don’t want her to screw them up anymore.
Strike three: I asked if they could order some frames so that I could see them in person and try them on. They said that it wouldn’t be a problem. Two months later and I still haven’t received a call to let me know that they came in or at least telling me they are on back order or something.
Screw this place. The doctors are cool but the receptionists suck balls. Maybe they suck because of poor management but who knows. Three strikes and you’re out as an option for me, DC Optometry.

I’d like to point out that Dr. Respecio is a great doctor. He is very knowledgable and accomodating to his patients. However, I chose to longer be a patient at Daly City Optometry because of the horrible customer service I’ve experienced.
I was a patient of Dr. R for the past 10 years and I liked this place in the beginning. Then the ambience changed, they hired new front desk associates, and I no longer felt welcomed. The receptionists made me feel like I was a nuisance everytime I walked in.
It should have hit me that I should no longer return when I had my last visit. The girl messed up my billing, charging me $ 125 (I was only supposed to pay $ 25 based on insurance coverage). Luckily she caught her mistake and apologized. Deciding to give this place another chance, I called for my annual eye appointment. No one answered. Perhaps they were busy or at lunch. I called back an hour later. Still no answer. I called the following day. Guess what? No answer. And a couple hours later on that same day, still no answer. I’ve had enough. No business should allow their phones to continue ringing. Dr. Respecio, your front staff service is horrible and it’s because of them that I’m no longer your patient.
With that said, I’m happy to say that I’ve found a great Optometrist, Dr. Kelly, in San Bruno who has superior service. The receptionist also takes time with all patients searching for the perfect pair of frames.

Awful service and piss poor front desk help. Totally didn’t understand my benefits, deductions, discounts – had to explain to her that I didn’t owe her jack besides my co-​pay, and after 10 minutes and a 2^nd persons help, she finally got it and said, «Sorry, I’m still sleepy…» It’s 12:45p honey.
DO NOT GET YOUR CONTACT LENS EXAM HERE. So, after wearing contacts for going on 15+ years, you charge me a «contact lens fitting exam» fee for the tune of $ 170. They do nothing. Fit nothing. Run no extra tests, and now they’ve blown through my ENTIRE allowance towards contacts. I now have to pay out of pocket for contacts for the rest of the year because they charge thee most ridiculous fees for doing nothing.
Westlake Vision Optometry (just around the corner, near Starbucks) only charges $ 60 for contact lens fitting, and accepts VSP, it’s a far better choice.
Guaranteed, Daly City Optometry will F you over!