Patelco Credit Union

Waiting for an hour is definitely bad customer service! I read Robert F.‘s comment here dated 9÷26÷2015 and I share the same experience. It takes at least 45 minutes to an hour to be able to meet with a personal banker, but for my experience this afternoon, I wasted an hour of waiting and decided to walk away. I could have stayed for another hour but I have other things to do. I’m beginning to be disappointed with this branch. My last two visits are not that great either and the branch’s aura when you come in is not at all welcoming! Robert F.‘s observation about the many teller counters without tellers is true, same with a lot of personal banker cubicles but not a lot of bankers available to assist clients and would be clients. The other review I read that is very TRUE is the issue of confidentiality — -you could actually hear what the banker and the client are talking about in the waiting area. Management should find a way to address this big concern. This again, very bad customer service. I’m glad that I have found some persons who made a review about Patelco-​Daly City branch that I can relate to, their bad customer service experience is the same as mine.

Came in to Patelco today to refinance my vehicle! Rosario Carlos is an absolute pleasure to work with, she’s knowledgeable, professional, and accurate. Great service! Thanks Rosario!!!

Signed up to get an account here! Wow, this was certainly an experience to NOTE for anyone else coming to this particular location.
If you do sign up be aware that you will most likely have to wait at least 45 minutes to an hour to meet with a banker because there are not a lot bankers at this location. If you need to wait for a teller, depending on the time of day, it may take the same amount of time as well. Every time that I have come here there has only been 2 teller working. That makes absolutely no sense at all. However, in seeing the HIRING sign in the window I can get why they never have more tellers!!!
Oh, you have to ring a bell before you enter into this branch location. Waiting can be a bit of a pain but the apologies for the wait can defuse the frustration, somewhat! Once you sit down with a banker everything starts to speed up just a bit. Side note: when I came in and sat to wait for a banker there was a lady sitting with a banker that had to have been meeting with a banker for over an hour!).
When I finally met with a banker all I needed to do was sing a couple of documents to complete my account. It seemed like it took forever but I was glad when everything was finally done. GEEZ
As far the ATMs at this location, SUCKS! There is only one ATM and it is outside and exposed to everyone without any kind of privacy or encasing. Why not have multiple and have them inside for customers that do not want to meet with a teller!!! Seriously, how much money would it cost to make this happen.
I appreciate the ease of signing up for an account but Patelco could do a lot more to cater to its customers.

We’ve been a patelco member for 5years. Rosario served us exactly what the members what to be serve and walk through the process. I recumend to look for rosarion carlos if you have any banking and loans situation

When we started our new life here in America, it means new job, new church, new friends, new school for our daughter, and new bank as well. I chose Patelco in Daly City for my direct deposit account of my first salary.
Patelco has been helping my family a lot. We had our first vacation and our first car.
My family and I are extending our gratitude to the employees of Patelco — Daly City branch with the management of Luis Gaerlan. I am commending Mr. Gaerlan who had helped us a lot for whatever concerns that we consulted to him. We are also thankful to Rosario Carlos who assisted and helped us just recently also.
Hats off to both of you and keep up the good work!

I had the most wonderful experience with the Daly City branch of Patelco and particularly Rosario Carlos. She was so helpful and courteous in regards to my ailing uncle’s affairs with this group. He has since passed away, but she addressed all of my concerns since my initial visit with her. Being miles away was quite stressful during those trying times, she made everything so convenient and was also comical and very prompt !! I take my hat off to her and Patelco ! Thanks so much !

Visited this branch on Thursday, 8/​13, to get a replacement card because my card was reported stolen by the Fraud Dept of the bank without letting me know in advance. I called the bank 800 number and was told that it should only take 10 mins to get a new card. Well, it took 40 mins to get a replacement card and fortunately, I tried it on the ATM machine before leaving the bank because it did not work. The card was invalid. Went back in and the manager to helped me, Luis, said I have to wait because he is about to start helping another customer. He said but if I want, I can go to the counter and they can help me. Frustrated, I went to the counter and Andy who was available helped me and told me the number assigned to my card is invalid. In 10 mins, he deactivated the invalid and issued me a new card, he walked with me to the ATM machine and waited until the card works. Andy I give 5 stars. Luis gets 1 star. How can a branch manager not know how to properly make a replacement card?

The customer service sucks! My mom added me to her account as a joint user. She recently passed away and now I can’t even access her account to receive funds in order to pay for the funeral expenses. This location is being a pain and is giving me a headache. The San Bruno location was more helpful and allowed me to withdrew money from the account without providing the death certificate. I guess for this reason, it’s best not to deal with a credit union!

Being a member of Patelco Credit Union for over 15 years, our family has had the privilege of working with Rosario Carlos for all our banking needs from personal loans, transactions, and more to stolen credit cards. Whenever faced with a banking problem, she is the right «go-​to» person. Her successful outcomes in solving these problems demonstrates how above and beyond she goes to make our experience pleasant. Rosario is the reason why our family makes it a point to remain loyal to Patelco Credit Union. If ever in need of banking services, contact Rosario Carlos.

My wife and I visited this Patelco to resolve a printing problem with checks that had been ordered through another branch. We were promptly taken care of by Luis Gaerlan, the Branch Manager. Luis made a few calls, and realizing that this would take a little longer, he suggested that he would take care of this by end of the day, and call us with an update. We left the branch to go back to our daily activities, and as expected, Luis called us by end of day with a positive update that he took care of the issue.
thanks Luis for the great customer service !

My past two visits to the Daily City location I have been greeted by a very warm and sincere smile. Kalista has been very helpful and professional with helping me with my transactions. She seems very knowledgeable and her customer service skills are phenomenal. She fully understood my requests and effectively handled them. Not only did I leave feeling great about my accomplished transactions, but with a huge smile as well. I highly suggest this branch, very friendly and hospitable.

I had the pleasure of being helped by an outstanding team member from Patelco — Rosario C Carlos Team Lead at the
Patelco Credit Union: 65 Southgate Ave Daly City. I had an issue with my credit card, I wanted to take advantage of a promotional offer, also to complained why my credit limit was so low for over 8 years. She immediately jumped in, researched my inquiry, was able to approve me for the new credit card and higher limit. Explained it all, and took care of the balance transfer. Thank you Rosario for making this seamless!

The worst! Been here for an hour and a half waiting to do a wire transfer. Wtf? I know why! They talk too god damn much and bullshit with the customers even when there is so many people waiting to get helped! Have some fucking common sense to speed it up when so many people is on the waiting list!

I was at the Daly City Patelco about a month ago, made a deposit, then asked the teller service rep a question; he didn’t know the answer but offered to get it. I was in a hurry and decline. The next time I was there, he looked at me, then opened his drawer/​took out a manila folder with my name and told me the answer. Wow, he REMEMBERED me, and followed through — this left such a great feeling. What great customer experience; I asked for his name and just had to post this — he left an indelible impression as well as for Patelco. By the way, the young man’s name is Andy Tsang — Good luck to him, he will go places in customer service.
PS I’ve been a member for 15 years, love their rates, card services, call center customer service, etc — and dealt with Luis — the manager, formerly from SF Noriega and now @ Daly City. I think Luis has done a great job everywhere he goes.

I was interested in the Switch and Save program from Patelco. Rosario Carlos is very informative and patience. She explained to me and guided me through the whole process. It was easy, quick, and stress free experience. In additional, I bank with them more than ten years, all of the people in the bank are nice. I sometimes go to San Mateo Branch, the people there are very nice, too.

I have been a long time member with Patelco. Everytime I go into Patelco for banking, it is always a pleasant visit. All the staff are friendly. During my most recent visit to the bank I must say I have to give Andy 5 solid «Golden Stars». I had to get certain bills for an occasion, Andy was very helpful and professional with outstanding customer service. I understand providing customer service is part of the job, but provided excellent customer service is out of the expectations. I will definitely refer more families and friends to Patelco.

Walked into Patelco Daly City today was just expecting to open regular checking and saving account. After speaking with Rosario, I’ve realized that I have so much more options. Best service I’ve ever gotten from a bank. Rosario took her time to explain my options and even gave advice on non related financial issues which I took with great consideration. When you are dealing with funds, you want someone you can trust and i think I found the place.

I was a member of Patelco for about a year and I have to say this is the worst credit union ever. After about a year of being a member, I applied for a credit card and was turned down with no explanation. I had a full time job, good credit and no debts. I closed my account and went with the San Francisco Police Credit Union. I applied for a credit card with them and was given one. To date I have my credit card with them and in good standing.
The customer service at Patelco was also the worst. I belong to two different credit unions, the one mentioned above and San Francisco Federal Credit Union and I have never had any problems with them.
I went into Patelco today with my teen daughter to deposit two checks into her account that she has with another credit union. She gave the teller her account number, showed her ATM card and her school issued ID card. The teller refused to accept her checks because of her ID. Everything was under her name the checks, the ATM card, and the ID. I tried to explain that she’s a minor and her school issued ID is what she uses and it’s never been an issue anywhere else. The teller then tells us to use the ATM to deposit the checks and when I told her that we tried but it didn’t work she said that wasn’t their problem. That right there was the exact same reason why I closed my account with Patelco. We left and walked over to the San Mateo Credit union right next to Trader Joes and we had no problems depositing the checks there with the student I.D.
I love credit unions because they offer the best rates and are overall better than banks. I highly encourage people to join a credit union just not Patelco.

I came in to this branch and was greeted by Rosario. I explained to her that I wanted to open a savings account and/​or a secured credit card. And that I am doing this because I wanted to re-​establish my credit. I left unsatisfied and I don’t expect to ever come back here again.
Rosario’s desk: Don’t expect privacy when discussing with her your banking needs as her cubicle is at the very front of the bank and when she speaks, she speaks loud enough that other patrons who pass by can hear what you are discussing. Also, you might as well include the security guard in your meeting as he is only about 4 feet away from where you are seating. No privacy here at all! Lack of confidentiality.
Paper work: She is knowledgeable about Patelco’s product, however she doesn’t explain what you are signing. EVERYONE, please read the fine print and even ask the banker to explain to you what they want you to sign. It was never disclosed to me that I was signing a credit authorization until later I had to ask her.
Tellers: I was the only person in line and there were three tellers. Two of the tellers closed and they didn’t even acknowledge me in line. When I got to the teller to submit a payment, I gave her my payment. All of a sudden, she looked at the screen for 6 minutes and when I as how come it is taking long to finish my transaction, I found out she was instant messaging Rosario on her end. She could have least told what she was doing as she seeks advice for my request to close my account.
Anyhow, credit union offers great rates. BUT customer service is way below the standard par would be when it comes to professional banking. And then the privacy part!
I went to Bank of America next door and I believe they gave me the best customer service ever. They even provided me the privacy I needed when it comes to conversing with a banker. I opened a checking and saving account with them instead. I opened an Ally savings account online as well from the convenient of my home with better rates available for me.

Coming here is better than going to their Noriega location, paying for parking and waiting 30 minutes in line for someone to finish their break.