AFC Doctors Express Urgent Care

I want to start out by saying that Michele at the front desk is rude, condescending, and has no sympathy or bedside manner. Other than her, everyone was absolutely excellent and understanding. I was very pleasantly surprised by how clean the office is and how quick they are. Yes, you will have to wait, but with about 10 people ahead of us it only took 45 minutes. Dr. Brown was great, very nice and seemed to really care about the situation. Too bad they can’t be your regular doctor!

Initially wrote a review frustrated about my wait time (2hrs) once I was in the exam room. I wrote said review from the exam room while waiting to be seen.
I was informed that there was a mix up and they apologized for my wait. Staff actually saw, read and discussed my review outside of the exam room while I was waiting to be seen.
I will say, once I was seen (ironically just after my review was found and read) the staff was courteous, friendly and very helpful. I would actually go back if it wasn’t for their «mix up» and the way I was just left in that room for hours waiting to be seen. Such a shame. So while my personal experience is a 1 star… If it wasn’t for their logistical error, I would rate it a 3 star.
Glad I wrote the review out of boredom. I never even had a Unilocal account before waiting in that exam room. I just wanted to see if others experienced the same. Who knows how long I would have been in that room if I didn’t write that review.

STAY AWAY unless you like being ridiculously overcharged.
I went to Doctors Express of Danbury with a suspected hand fracture.
Upon visiting their office I was seen by Dr Brown who apologetically informed me that the X-​ray tech was absent that day.
He then referred me to Housatonic Radiology for an X-​ray instead so off I went.
After performing the X-​ray the office staff at Housatonic told me that they could not inform me of whether I had indeed had a fracture or not and that I would need to wait to hear by phone from Dr Brown after his review of my X-​ray.
…OKAY… I waited ALL DAY until finally calling Dr Brown myself. I left a message for Dr Brown and called AGAIN the next day. NO RETURN CALL.
After a few days I explained my situation AGAIN to someone in the office and had to practically demand to speak with him.
He’s not here at this office I was told. You must call him at the other office in Southington CT.
After tracking him down and hearing that I actually did not have a fracture after a weeks time had passed I WAS CHARGED $ 293 FOR THIS «SERVICE».
DO NOT EVER GO TO DOCTORS EXPRESS OF DANBURY is what I will tell everyone that ever mentions that place to me.
I called the office no less that 6 times month after month trying to sort out these charges and be given an explanation for this extortion to NO AVAIL.
I finally gave up and will NEVER recommend them to anyone.

Wait times are ridiculous! Even if the office is slow !! Your better off going the the danbury ER.

I got there at 7:45pm after leaving work early to take my 1 year old son there and they wouldn’t see us because they accepted their last patient already. Hours are a lie. They didn’t even acknowledge us. Going to danbury hospital instead. Do not recommend this place.

This office is really ticked and tied… I never expected this level of service– in EVERY aspect.
The staff is great, including the very thorough and pleasant Dr. Brown! The environment pleasantly took me for surprise; it is very clean and organized. The conventiently located office has top of line, new technology in every way, from vital signs’ equipment to x-​ray equipment.
The follow up in reading my x-​rays was timely, the next day as a matter of fact, as promised. My options for treatment were well explained.
The front desk obviously takes pride in getting things right. They resolved my problem with ONE phone call, not FIVE or SIX as one might normally, sadly experience.
I would highly recommend this establishment. I live close by and plan to use these guys as a sort of «substitute» for my primary care physician. There is no reason not to. They are run so efficiently and are adequately staffed, so no need to wait too long
My husband had a similar, positive experience here.